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Plumber reviews in Waterbury

  • D
    Bad customer service, and untrustworthy.
    Had them install 7 carbon supports on the block wall and an internal drainage system for part of the basement. 
    Buzz tried to sell us an additional 9 supports during the job at a "discount" since they were already there. I called Mike the owner to ask why he didn't tell me that at the initial inspection, he said that Buzz gets a commission for spotting possible "oversights" during the job and we didn't need the 9 additional supports.
    It gets worse.
    I asked to have the exit pipe installed on one side of a wall. They installed it on the wrong side. "Oops, call us later and make an appointment to move it." I decided to live with it, as I had other concerns, like moving into the house.
    The pump started spewing water all over the floor the first time it ran. I called and was told they could not come for a week to make repairs to a 3 month old job.
    I had to do something and when I inspected it, I found no glue in 6 of the 8 joints of the exit pipe! 
    They routed the pipe wrong on installation, left a mess and I do not want them back in my house.
    I just hope I don't have to call them for warranty work!
    If you ask me, you're better off with a different company.
    - John B.
  • D
    Showed up on time but did not have the correct tool despite being specifically advised what he would need for the job -- though he looked in his truck for 15 minutes before deciding he did not have the tool.   He had to go back to his house to get the tool, which took 1 1/2 hours, though mapquest tells me that it would only take 13 minutes to get from my house to his.    He billed for the time it took to go and get his tool, plus the time looking in his truck.   This ended up doubling the price of a relatively simple job.   The work he did was fine, but I definitely felt cheated and that he was unprepared and unprofessional.   He will net be called again.
    - Richard B.
  • A
    .Dave is very professional and hiis work is neatly done. He listens to what you want done and offers suggestion on alternative ways of doing it. He will do complete installations on things like bath exhuast fans and not limit his work to just electrical connects. He even replaced a couple of flood lights bulbs that I don't have a ladder to reach. If you need either a electrician or a electrician/handyman give Dave a call.
    - George C.
  • F
    I hired Black Duck plumbing to do the repairs mentioned above. the going rate for plumbers in this area ia approx. $65 per hour. This is an Inn so I needed it done within a week or so. I couldn't reach my regular plumber so I hired these people. He started by telling me that they require $90 per hour, but they did the job right and didn't waste time. They installed the water heater and charged for everything they possibly could like removing the boxes, and the old water heater etc.When it came time for the Jacuzzi he just sat on the tub and look through lists of vendors for the parts for over two hours (and charged for it) he finally said that he couldn't get the part - - - - - -Over $200 os that he could say he couldn't do it. A friend came in the next day and told me that the proble was an "O" ring. He bought one at the hardware store for 50 cents, replaced it and it's been working ever since. Black Duck was a disaster and should be avoided at all costs
    - Bob B.
  • F
    unknown
    - Russell B.
  • A
    everything was done quickly and correctly as outlined to Mark
    - Michael E.
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Plumbers in Waterbury

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