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Appliance Repair reviews in Waterbury

  • F
    We called Advanced Appliance on 11/6/13 to schedule an appointment for him to come out and fix our appliances. After 2 cancelled appointments, Shawn arrived on 11/20/13 with parts he deemed would fix our appliances per the initial phone conversation we had with him and describing the issue's with the appliances.  We hired Shawn to fix our Whirlpool Gold Oven broiler and the water dispenser on our Samsung Refrigerator. After being here for 1 hour and 15 minutes he charged us for 1 and half hours. While Shawn was here both my husband and my son helped him out. When Shawn left the broiler was working and the refrigerator he said needed another part, a new ice maker, which we decided to order ourselves and have someone else install.  He did install a new water line through the fridge. This is one of the times my husband helped by going downstairs and running the line for Shawn. 2 days after Shawn left the broiler stopped working again. Not only that but on occasion now the oven won't heat up at all since he came. My husband contacted Shawn immediately. After several phone conversations Shawn told my husband to (quote) "purchase a Sear's extended warranty" because that would be cheaper than me to come out again, we didn't even buy these appliances from Sear's!   I myself left a voice mail for Shawn on 12/18/13. I also emailed  Shawn, with both of these messages he had the opportunity to either call me back and leave a voice mail which I have set up or email back on a computer or his phone, he chose to do neither. We had to keep trying to resolve this issue by us being the ones relentlessly calling him.  His charges were as follows: stove part: gas valve: $172.00, burner: $8.00, ineligible part: $75.00, Tax:$10.32, S&H:$10.00, Labor:$90.00, Trip charge:$90.00 and he lives 20 minutes from us, ineligible charge at the bottom of invoice:$45.00. I would also like to point out that at NO time whatsoever did Shawn do us any 'FREE" favors with his time, advice or anything for that matter.  The reason I haven't done a review before now on Shawn is because I was hoping he would try to make this right morally, obviously he is not going to. We now need to contact someone else because our appliances are still not working.
    - Jeffrey G.
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Appliance Services in Waterbury

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  • SERVPRO

    PO Box 354365
    Palm Coast, FL