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Plumber reviews in Wallingford

  • F
    Has forgotten the first rule of being a service provider: show up. I traded emails with the owner regarding a water softener problem. A small job for-sure. He emailed to say "We are working tomorrow already but usually I can stop over after noon. I will can you when we are done. Bill" He didn't call when they were done, but called the next day. Understandable because he was squeezing it in. When he called the next day, he said he was available at that time. I said I could be at home in 30 minutes. No, he couldn't wait the 30 minutes. Again, understandable. I asked when he could be at my house and he gave me a time and a day. I rearranged my work and family schedule to be there. He didn't show up. When I called him after the scheduled time, he told me "Sorry. I forgot." Now, the day is shot, the water softener problem is still a problem, and I need to schedule another provider, so the problem will persist until then. If the job was too small, or he was already booked, he had plenty of opportunity to refer me to someone else. Disappointing from a local service provider.
    - Gregg S.
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Plumbers in Wallingford

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