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Find Top-Rated Shelburne Custom Furniture Makers

There are 3 top-rated custom furniture makers in your area.

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Furniture reviews in Shelburne

  • F
    I was interested in buying a leather sofa. At first it went went well, as I was shown a series of the sofas Modern Design keeps stocked. When it came to narrowing the choice to a particular type and color of leather, I was not told that I could not take more than 3-4 samples home.
    I told the person that I thought that this would not work for me, because I did not want to shuffle leather samples back and forth. The sales person then seemed glad to have me leave and did not seem interested in selling me a product any longer.  I was treated as if I did them a favor by spending about $2,000 on their product.
    Frankly, I think their service was horrible, and there are other stores in the area for which this is not the case.
    - Lutz K.
  • F
    I called three times during January 2013 and left detailed message asking if this business could restore/repair my dining set and none of my calls were ever returned.  I gave up and took my business elsewhere.  Perhaps the proprieter was out of town or ill, but I have no way of knowing why there was no response.  The Furniture Fixer was highly recommended by the moving company in South Burlington, which is why I called this business first.
    - MARY E.
  • F
    The purchase went very smooth (not surprisingly), but from there it was downhill. The website showed the washer and dryer were both in stock, but once they were ordered I received an email saying they were not in stock and that they would let me know when they had a delivery date. They set up a delivery date of a week later, which although it wasn't as timely as I would have liked, it was at least reasonable for something that big. They should have let me know up front that it was going to be that long though. The delivery guys were pleasant. They made me pay an extra $40 for parts that should have come with the new appliances, but I wasn't in the mood to argue with customer service over this so I gave them $40 and let it go. They set up the new washer/dryer and tested to make sure they worked. They did not work. The washer leaked from the front door and the dryer made a strange sound and the drum wouldn't turn at all. They said "sorry", they would have new ones delivered to me later that night, and left me with busted appliances. Looking back on it, they just wanted to get out of the house and move on. And so began the customer service nightmare. Someone from the local store called me that evening (Wed.) and let me know that I'd get a call from corporate within 24 hours to set up an exchange and delivery of working appliances. Thursday came and went, and finally when it started to get late on Friday I called them to see what was going on. The girl who answered was extremely rude and told me that they'd call me within 7 days to set up the exchange/delivery, and that the actual delivery would probably be about 2 weeks after that. By this point I was thinking that I had already gone a couple weeks without a washer/dryer, and now I was looking at another 3 weeks without them. After not hearing anything more for several days I called customer service again. This time the rep let me know that "they definitely dropped the ball". He said the Williston store hadn't even marked the delivery as completed, so he couldn't do anything but he would contact them and call me back before the end of the day. I let them know at this point that I just wanted to return the appliances and to get my money back. They informed me that there was a 25% ($450) re-stocking fee. I informed them that I wasn't paying it since the terms on their site specifically say that no fee will be charged for defective merchandise. Another 24 hours later I called them again since they apparently forgot about me for the 3rd time. This time I actually got someone helpful. A few calls throughout the day and it looks like I'm scheduled to have the appliances picked up in 2 weeks. I'm told that my credit card will be credited the full amount, but that won't be until a couple of weeks after that. So after all is said and done, I've wasted several hours of my life dealing with this mess, tied up $1800+ of my money for 6 weeks (by the time I get it back), still have no washer/dryer, and don't have room in the laundry room for a new washer/dryer from a decent company until Best Buy comes and picks up their junk. Bottom line, I STRONGLY suggest paying a couple bucks more for someone who actually wants your business and cares about you beyond the point when you give them your credit card number. I'm a busy person, and the fact that I spent 10 minutes and $10 to sign up for Angie's List just to submit this review should tell you something.
    - John T.
  • D
    We purchased a very expensive range (Viking) from them and although the appliance itself was great and has worked perfectly since installation, the process and treatment of us as a customer was poor. First, they subcontracted the installation to a guy who said he knew what he was doing but needed repeated visits at our urging to get it right. When we encountered other problems our feeling was that pleasing the customer was not foremost in their minds. After the job was completed they never called to ask if we were satisfied - but were happy to send us an extra bill for the extra work. We paid it just to finish our relationship with them.
    - Peter G.
  • A
    unknown
    - Jerry W.
  • B
    Not much to tell....I appreciated the "no pressure" approach and the free popcorn!
    - S M.
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Custom Furniture Makers in Shelburne

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