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Computer Repair reviews in Shelburne

  • D
    I dropped off my wife's three-year-old Dell Laptop. She was getting an error message that said her hard-drive was dying and should be replaced. Unsure of whether this message was legit or some sort of virus, we backed up all her data and brought it and the laptop to Pine Computers. After determining it was a hard-drive failure, they gave us a rather expensive repair estimate of $250-- the computer itself was barely worth this much--but we decided it was a slightly better alternative to just buying a new laptop. They fixed it in a reasonable amount of time, but did not itemize the costs on their final bill. Also, they never gave us any options for the repairs, such as upgrading the harddrive or the operating system, or any other upgrades or installations, just performed the bare minimum, which included putting on some programs of their own choosing which we had no interest in and had not approved of. When we got the computer back, some of the data from the backup drive had not been reinstalled , and we ended up having to do most of this ourselves. Though many of these programs they may not have had access to, they never called my wife to see if she had disks with which they could install them. We had little complaint with the work that was done, it's just that for that investment of money we made (and we would have paid more for the appropriate upgrades), we would have appreciated someone taking the time and asking the right questions to make sure we were getting exactly the final outcome we wanted.
    - Perry R.
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Computer Repair Services in Shelburne

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