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Moving reviews in Saint Albans

Real People ~ Real Reviews ~ Real Results

  • We ordered our mattress sets on June 1, and on June 22nd we received an automated notice that they had arrived at the Lodeso (actually Chase) warehouse in Williston on June 21. When I clicked on the link to determine the estimated delivery, the date was blank. Since we were going to be away from our home for a few days, I called the contact number to ensure that they wouldn't try to deliver the mattresses while we weren't home, and was told by a Lodeso representative that we would be contacted by Chase soon to set up a delivery. A week transpired with no contact, so I called Lodeso again and was told by the rep that Chase had tried to call several times, even though my call log showed no calls and there was no voicemail. She gave me the number for Chase and warned me that I would probably have to try several times because they "rarely answered their phone and were really bad about calling back."  I called several times and got nothing but an outgoing message from "Heather," telling me that she was away from her phone for "a few minutes," and that if I left a message she would "call me right back." I left two messages. No calls from Heather.

    I decided to try to call when they opened the next day, thinking this might improve my chances of speaking to someone. I was momentarily encouraged when a gentleman answered the phone, but my excitement was immediately checked by his question "How did you get this number?", delivered in a hostile and accusatory tone. When I explained that I was a Costco customer and that I was given the Chase number by an agent at Lodeso, his response was that "Well, they had no right to do that. How did you get THEIR number?" I told him that it was included in an email that I had received from Costco. I then explained that we had ordered mattresses, had been notified that they were in the warehouse, and was simply calling to check on the delivery date, to which he replied "I'm the owner of this company, and I don't have time to deal with this s**t. We'll let you know when we'll deliver your mattresses, and if you don't like it, we'll just send them back." Although I had managed to maintain a fairly positive and congenial attitude thus far into the conversation, I felt had no choice but to call him out on his hostile response, and asked for his name. He refused to give it to me (apparently forgetting that he had already told me that he owned the company), and said "That's it. Your mattresses are going back. Goodbye." And then he hung up. 

    We are big fans of Costco, and know they pride themselves on a positive customer experience, so I called them to let them know about this conversation and ask for advice. After all, this man was not only holding hostage 3 mattress sets we had paid for, he had told me he was going to "return them," leaving me wondering where they would end up - Lodeso, Sealy (where they shipped from), or Costco. Not surprisingly, the Costco rep I talked to was great. She contacted Chase directly and spoke to the elusive Heather, who was none-too-friendly herself (according to the Costco rep), but did apologize for her boss's behavior and promised to call us that day to set up a delivery date. Another broken promise it turns out, we reached the end of the day and my phone did not ring once. While I was waiting for Heather to call, I searched for some internet reviews of this company and was shocked at the number of terrible assessments, which addressed not only poor performance but also awful customer service. Once I realized Heather was not going to call, I contacted Costco to cancel the order. As expected, they were absolutely terrific to deal with and promised that they would follow up with the the vendor and delivery company. It's just unfortunate that a company as great as Costco is represented by a company like Chase Moving and Storage at the last stage of the purchasing/delivery process. We will definitely keep shopping at Costco, but will never order any large items from them while we are in Vermont because of the possibility of having to deal with this company, and for anyone looking for a moving company in the northern Vermont area, I would STRONGLY recommend against Chase Moving and Storage!

    - Nancy C.
  • Movers arrived promptly at 8 AM, as agreed, and very professionally packed and moved my 2 rooms of furniture, fragile items, bedroom and living-dining room items from Shelburne to St. Albans, VT. I would definitely hire them if I have to move again.
    - MARY E.
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Moving Companies in Saint Albans

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