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Pet Specialist reviews in Rochester

  • A
    I used the team at Upper Valley Veterinary Services to put down one of my cats earlier this week. I have been using this service for all of my animals for over 2 years now and I am happy with their service. The price is a little high but they always do very high quality work. I will use them again in the future.
    - Carol C.
  • A
    What a great addition to the Upper Valley. When I made the appt., I was told that the certified technician would not be in on this particular date, but I chose to go anyway. Shirley was very professional, good-humored, and patient with her unwilling client. She first brushed out the undercoat of my dog Bella, a mixed breed with a black coat the length of a golden retriever's. It seemed that Bella would never stop shedding, but Shirley kept at it. The wash is a soap-less hydrogen peroxide process, using less water than the traditional method, so dry time was greatly reduced. She trimmed the "feathering" on Bella's ears, tail, paws, and belly. 

    The only recommendation I would make is to the halter system. The back restraint is a cushioned bar under the thighs. Bella easily stepped out of this, and could have jumped off the table to hang by the neck halter, if not for the iron grip of the technician.

    The facility is expanding already due to its success. 

    - Carol C.
  • A
    We have just returned to the Upper Valley and were happy to learn that Dr. Ketchum is still practicing. He had been our family pet doctor in the past. There have been several times when Dr. Ketchum has diagnosed pets that were misdiagnosed at other practices. He doesn't rack up the bill with unnecessary tests, yet does a very thorough exam, gaining a full history of our pets. The office staff is friendly and professional. The bill is very fair. They took the initiative to obtain our pets' records from former vets.
    - Carol C.
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Pet Services in Rochester

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