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Hospital Care reviews in Poultney

  • A
    SOUTHERN VERMONT MEDICAL CENTER
    The services here are always excellent. I had to sleep in the emergency room overnight, and it was very noisy. That's my only complaint. The treatment was great.
    - Wiliam P.
  • A
    Brandon Medical Center
    It is nice. It is like Vermont and everybody here is friendly. You don't have a really long wait and that is what I like. They generally take you in at the time of your scheduled appointment. The nurses there are good and they don't pop me too often when I have my blood drawn. The staff is wonderful and they return phone calls and everything all the time. They are always available and they will take you in if you walk in with a problem.
    - Viola L.
  • B
    Northeastern Vermont Regional Hospital
    they were fine and we would use them in the future. The administrative staff and communications were a bit lacking as I had to sign two releases for the results to be sent to me, but this was a small problem that could be readily corrected with better communications.
    - Cheryl W.
  • D
    Rutland Regional Med Ctr EMR
    After many tests and 5 days in the hospital and no definite diagnosis, he was operated on and had part of his colon removed. Within a matter of days he was diagnosis with MRSA at his incision site. Over the course of the next five months, he developed MRSA four more times. One site was the trach site. I witnessed a Respiratory Therapist reprimand an RN who was reusing an insertion device called a Shirley. When told by the RT they were called and quot;disposableand quot;, because they were meant to be used once and then thrown away, she replied, and quot;well, we soak them in peroxide and water.and quot; I also witnessed a nurse come out of a precaution room (MRSA) and check my husband with ungloved hands (and she did not wear gloves in the precaution room either). Once we asked a Nurse to clarify what the doctor told us and she replied, and quot;:I don't know. I'M not a doctor. Yes, she was right there when he talked to us. One morning when I came in to see my husband, he was sitting in a chair slumped over. The nurse said the doctor had been by but didn't bother him because he was sleeping. I could not arouse him and yelled for the nurse. He had had a stroke---and nobody had noticed. I asked to have him transferred to Dartmouth or Fletcher Allen (this was June 24, 2008), and the doctor said there were no beds available at either hospital. This was the same doctor who came in later that day and said my husband had brain damage and would never recover. This was also the same doctor who said to me after he had been there the amount of time allotted by Medicare (by the way my husband was 65 at the time) that he had to go to a nursing home that day. He had an IV, trach and MRSA, feeding tube and many medications. I told him he was not going to a nursing home, when he was ready he would be going home with me. The Dr. then said, and quot;Then pack his things--he's is going home today!and quot; Fortunately, a nice lady from Social Services heard everything and told me not to worry, he was in no condition to go anywhere. By the way, he did not have brain damage and although he was not able to eat or walk, he did regain some strength and was eventually able to talk and the trach was taken out. About 6-8 later he was transferred to a step down unit,. He had a horrible deep bedsore on his back side. The nurses in ICU were using a special cream and covering and it was healing nicely. When transferred, three times within 48 hrs, I found him without the dressing. I begged her to call ICU, but she refused. When I told the nurse, he had to have that on all the time. She said that wasn't how they do things there. Monday, the head nurse apologized--the order for the dressing had been left out when he was transferred. Thus, the bedsore became worse. When PSIU decided to discharge him at 5:00 on a Friday night, Respiratory Care Services deliberately left his oxygen off so his sats would drop because THEIR supervisor, said he didn't need it at home and they knew he did. They didn't want his discharged. The respiratory therapist who did this probably helped extend his life. He was home less than 48 hrs. and was readmitted with pneumonia. When I checked his records later, I discovered he had it when he was discharged. The doctor who discharged him apologized profusely and said she was so sorry. She knew he wasn't ready to go, but she listened to the nurses. I could go on and on but it wouldn't change what happened. I finally got to bring him home for 10 days. He was doing great. He was readmitted to the hospital with a low body temperature and said he just wasn't feeling well. He passed away that night in the ER with what the doctors said was heart problems. I asked to have an autopsy done (which was supposed to be done anyways because his regular doctor wasn't there). It was never done. I believe with all my heart he died of sepsis-- complications of MRSA. After reading through the records, I found many diagnosis has to what the stomach pain was--but nothing definite. By the way, he had had a colonoscopy 3 months before he was admitted to the hospital. It was fine. There were some fine nurses and therapists. I had previously worked at the hospital for 13 years. I knew many of the people there. I found the long-time nurses I had worked with were very good and caring. Some of the brand new nurses were willing to learn and were helpful. It seemed to be some of the nurses who had been licensed for 2-5 years that thought they and quot;knew-it-alland quot;, and would not follow rules or listen to advise from others. I would do anything to find a way to change this so my husband did not die in vain. I tried talking to administration to no avail. Since my husband passed on October 17, 2008, I have my both of my parents there on different occasion--and I can tell you nothing has changed. There are good employees and bad employees in every occupation. I just feel healthcare only has room for the good ones. While I am not pleased with Rutland Regional Medical Center, I can tell you, we do have excellent hospitals in Vermont. Porter Medical Center in Middlebury and Fletcher Allen in Burlington and two excellent hospitals in this area.
    - Aleda D.
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Hospitals in Poultney

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