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Fireplace Repair reviews in Northfield

  • A
    Brickliners Chimney Service
    I searched for two months to find someone to repair my Mom's fireplace.  I must have contacted at least 15 places.  I was told it couldn't be repaired, I needed an insert the cost was around $4000 to repair it.   I called Brickliners they knew exactly what I was talking about and had a tech out in a few days.  When he gave me the quote I was in disbelief but scheduled it.  Justin came out and did an amazing job.  
    - Linda C.
  • A
    Preferred Oil & Propane Service
    I live in Alaska and was trying to sell my house in VT which is a big task when you do everything by email and over the phone. A home inspection revealed that all three heaters in the house needed replacement and the current ones were red tagged and shut off. So with no heat and it being October with a pending sale I needed heaters installed ASAP. Myself and my relator called and emailed people to no avail. I contacted a House Needs in Waitsfield VT to see if they installed the items they sold and they didn't but they recommended Dennis Smith at Preferred oil and propane. I sent them an email and on the next business day I got a call told them my problem and they said they would take a look by the end of the week. I gave them the combo to my house and a few hours later I got a call back and he had already been there and explained to me what the job would entail and what types of stoves he could install with the space available. He new the price and labor costs on 2 and got back to me a couple hours later with the information on the 3rd. We agreed on a price I made a deposit and he ordered the stoves. He started the job 3 days early and finished before the original start date. He sent me photos of the work done and advised that he would meet with the new home owners to explain how to operate the units. I was so thankful to have this work done in a timely and reasonably price fashion. I would highly recommend Preferred oil and propane for any heating needs. the customer service was amazing. Every time I sent an email it was promptly answered.
    - Peter D.
  • A
    Preferred Oil & Propane Service
    Dennis was wonderful to work with, punctual, polite, considerate, and did the work exactly as explained to me with his bid. He also took the time to be certain I knew how to operate the stove and thermostat. Very patient. They also cleaned up after themselves. Couldn't be more pleased with the price AND the work.
    - Mary M.
  • A
    Preferred Oil & Propane Service
    They were fine. They do have a tendency to talk a lot, both on the phone and in person- so if you are in a hurry do let them know. I would definitely hire them again.
    - Joe S.
  • A
    Leimgruber Renovations LLC
    The job was messy, brick mortar, and a hole in my wall but the contractor did much to keep the mess to a minimum. Always asking for my feedback to make sure he was doing what I wanted and making the finished product as I imagined.
    - Robin L.
  • A
    Black Magic Chimney Sweeps
    As a result of cleaning chimney, I was notified by Chris that the chimney was a hazard and unsafe. The chimney liner was cracked and use would be a hazard to my family. At the same time I was looking to install a fireplace woodstove insert. Communication with Chris and Harry was nothing less than professional and positive. They were concerned for my families safety. The chimney liner has been replaced and the insert installed. When I came in after Black Magic completed the work. it was as though they were never here, except for the addition of my woodstove and the chimney extension. Chris notified me that all was safe and I was able to use my stove. My family was no longer in an unsafe situation and we can now look forward to a warm winter. Thank you, Harry, and Chris!
    - Linda B.
  • A
    Resort Spa Services
    Very good experience. They have good prices and the installation went smooth and actually cost less than they estimated.
    - Donald H.
  • A
    Interstate Ventilation
    It went great. They called before they came, and they were on time. They didn't make a mess. Overall great experience.
    - Kristin T.
  • F
    The Chimney Sweep II
    December 9, 2016 It was 20 degrees outside this morning. I came downstairs to a comfortably warm house. I was wearing a Tshirt. My 13-year-old Avalon gas heater was keeping the house warm. I put wood on the embers of a fire in my 13-year-old Avalon woodburning stove, then fed the dog and fixed breakfast. My brand new Vermont Castings Radiance gas heater made no contribution to warming my house: it has been red tagged for about six weeks now, and attempts to obtain repair parts have been futile.             We bought the Radiance gas heater about the end of April 2016. We bought the heater at list price but got free installation. The heater was intended to be our primary source of heat, and ending years of cutting, splitting, stacking and bringing firewood into the house. We would also enjoy warmth without soot and smoke. The heater was installed several weeks later. No apparent problems with the install. Even the hole in the roof for the chimney did not leak; we had some heavy rain shortly after the install and there were no leaks that we could detect. Gas was hooked up a week later, and about a week after that a service tech came out to set up the heater for proper operation. While he was here, we noted that the on/off switch on the upper right back of the heater dropped out with the least provocation, and we noted that the latch holding the front doors together was operated by a block of metal, rather than a handle. The sales rep arranged for a ceramic handle in the color of the heater be mailed to us. The Radiance heater did a great job of holding ceramic floor tiles in place through the summer.             September arrived and temperatures got a little cooler. We started the heater to take the chill out of the air. The heater operated with no apparent problem for about six weeks. We came home one day to find the heater was not operating, and the pilot light was out. After many futile attempts to get the pilot light lighted, with the front of the heater and the inner glass on and off (during which much soot was found in the fire chamber) I started a fire in the woodburning stove and arranged for a service call the following week. The service tech opened the heater, found the soot that I had previously observed and also found the burner was cracked.             Two weeks later, I called the service department and was told the burner had been ordered but was on back order into the middle of the following week! I called our sales rep to complain. The following day, apparently against the wishes of the service department, he removed a burner from a Radiance heater in the store and drove it out and installed it. He left with the heater burning with a nice looking flame pattern, which drew some approving comments from a neighbor.             Shortly thereafter, the heater began igniting with a bang, and it soon ignited with a bang that could be heard throughout our house. I should have called the Fire Marshal, but continued to use the heater. The flame pattern began changing and soon ended up with a sooty red flame only on the left side of the heater. I observed a bright red hot spot on the burner unit that persisted for more than 10 minutes after the heater stopped burning. I red tagged the heater by turning off the gas. I emailed the sales rep to demand that something be done sooner rather than later.             On December 3, another service rep came out. He vacuumed soot from everywhere inside the fire chamber, and he removed chunks (!) of soot. The soot had apparently been changing the burn pattern of the heater. From what I can gather, the burner that was installed wasn’t quite the right size for my Radiance, even though it was taken from another new Radiance. Apparently something wasn’t aligned properly, and this resulted in a gas buildup before ignition, resulting in a loud bang. I understand that Vermont Castings had a batch of bad burners; apparently I have been the lucky recipient of two of them. Now I really should be calling the Fire Marshal and the Consumer Product Safety Commission!             I called on December 7 to find out the status of the parts that had been ordered for my heater. The person tracking the parts for my heater was ‘at the other store,’ and the person I was talking with had the matter dropped on him. I called the other store and found the person tracking the parts was ‘out hunting.’ No one, including, I’m guessing, the Vermont Castings rep knows where the parts for my heater are or when the heater can be made operational. ‘Certainly by Christmas,’ I was told. I started asking about replacing the heater, and that remains an option, but I was assured I would be happy with the Vermont Castings heater once the parts are replaced.             December 9 and still no idea of where the parts for our heater might be. They had been shipped by FedEx, but there was no way to track them. Perhaps they will be in this week. The dealer and the service department both say that Vermont Castings and their sales rep are all avoiding their calls.             The firewood that I am burning is firewood left over from last winter. It was meant to be used when temperatures get very low. The firewood was not meant to be burned at this time of year because my Vermont Castings heater was supposed to be keeping me warm. I do not have an unlimited supply of firewood because I have a Vermont Castings heater and did not order firewood and could not pay for it if I had, and I could be hard pressed to get firewood at this time of year anyway. Happily, my 13-year-old Avalon gas heater keeps on working without a flutter. My Vermont Castings’ Radiance gas heater will have to perform like a Swiss watch for 13 years before it has any credibility.              
    - Bernard J.
  • F
    Friends Of The Sun
    The Hearthstone woodstove's doorlatch has always been tricky. It must be able to latch securely in order to provide correct draft so the wood lasts all night and doesnt burn too hot. The latch is apparently worn and will not secure itself at all, which does not make sense as the part is iron i believe. We were told by the maker of the stove to go to nearest dealer. We called"Friends of the Sun" and spoke to "Marty" , described the situation, he called us back and said we do not make that part anymore. We said can you assist us in finding someone like a welder (?)who can come here and fix it or we bring the door to someone to fix it we said wed be willing to pay good money for the help and he said find your own welder lady and hung up on me. We called him right beck and i said i dont appreciate being hung up on he said youre crazy lady and hung up again. We called back again spoke to his boss who who condoned his sexist chauvenist behavior even in their place of business. I was given a phone number for a welder which turned out to be a wrong number. We find it very sad that when they realized they could not sell me an expensive new stove that not only dismissed us but was exceptionally cruel. This business advertises itself as being"green", throwing away a relatively new stove and all the resources that went to creating it because the small little latch does not work is not green. the only green this company appears to be interested in is the paper kind. Hearthstone woodstoves states on their website that they will provide ongoing assistance for their stoves THROUGH THEIR AUTHORIZED DEALERS ONLY which is "Friends of the Sun" in Machester, VT .They say that their authorized dealer will be there for you for any follow up needs. and is obligated to provide you the buyer with advice, warranty support and service. We provide the dealer with support and they in turn provide any support that you may require. We want your experience to be as comfortable and easy as possible. Give yourself the peace of mind that buying locally will give. This is not what happened at "Friends of the Sun" the so-called authorized dealer who sold and installed this stove in our home.
    - Sheila B.
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Fireplace Contractors in Northfield

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