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Cable Tv reviews in Hardwick

  • A
    Charter Cable
    Initially I had trouble getting information back from the company regarding when I would be able to have services installed. My house had never been connected to their services before, so installation did not go as expected initially. Charter cable had to actually send out a construction crew to add a port to the pole on the corner of my street before the installer could install at my house. It is the communication between the construction crew and myself that was the only point of disappointment with the install. I actually never was contacted by them indicating when they would be out to install the port on the pole. However, I was given a 72 hour window for them to reply to my call and let me know, but in 48 hours they were actually on the street corner installing the port. Although I would have liked a call letting me know, I was quite happy to see them just getting it done. Once the port was installed, I was able to schedule the actual install at the house. They were able to get me an appointment the very next day. My installation inside my home was a little more complicated than most as well because I have a TiVo DVR service. I prefer the extra features of TiVo and that is why I didn't opt for the Charter DVR. The installer was training a new installer, yet he himself had never completed a TiVo installation. He did however, read all of the literature that was provided with the equipment needed for the installation, and everything worked perfectly. The entire installation, including running a new line from the pole to my house, only took about one and half hours. The TV channels come in very clear and there is a large variety. The internet is advertised as 30Mb/s, but I consistently get about 40Mb/s. I have not yet purchased a home phone for the phone service, so I cannot comment on that at this time. The customer service representatives are some of the nicest people I have every dealt with. Although it took a little longer that I hoped to get my services installed, the quality of work and service received is worth it.
    - James B.
  • C
    Service people we OK but the general service package is slow and internet signal is weak and will drop out from time to time.  Cable TV is OK but as usual most cable providers package the channels to their own benefit so they fill up the TV with channels the own or have an interest in promoting.  Generally the local people are good.  The on phone tech service is about 50%, if you get the right agent you get correct answers.  It seems that they have several shifts so weekend and late night in Philippines shifts are so so.
    - James M.
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Cable Companies in Hardwick

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