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Find Top-Rated Fairfax HVAC Contractors

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Hvac Repair reviews in Fairfax

Real People ~ Real Reviews ~ Real Results

  • Laplante's customer service is friendly and responds in a timely manner. In early May I scheduled an annual service/cleaning for my boiler. I have to note that there was nothing wrong with my boiler beforehand.I had never worked with Laplante's before but saw that they had great reviews.

    The technician showed up on time and was done in about an hour. The charge for his service was reasonable. On the very next day my boiler shut off and started leaking water in the middle of the night. The technician came back and fixed what he believed was wrong. Then a few days later the boiler started leaking oil. Once again the technician came back and fixed what he thought was wrong. The boiler kept leaking oil. Then the boiler shut off again. My family went without hot water for one day before the technician came back and fixed what he thought was wrong. The oil kept leaking, the technician kept replacing parts and I kept paying Laplante's invoices for their services. This went on for the entire month of May.

    The routine annual service ended up costing me around $800 and included five separate visits from their heating technician who, in the end, wasn't able to fix the boiler. Eventually Laplante's had to hire an outside company to come in and complete the work. At no time was I contacted by the owner of Laplante's to see how I was doing or if I was satisfied with the work being done. I had to contact them. In fact, when I called and spoke about my misgivings about their technician's ability I was assured that he was fully trained and certified to work on oil burners. Furthermore, they blamed all the issues on the age of the boiler which is around 18 years old. Again, the boiler had no issues beforehand.

    I was recently notified by the Vermont Division of Fire Safety that the technician who did the work on my boiler was not CERTIFIED in the state of Vermont to work unsupervised on oil burners.  When this issue was ongoing I spoke with the owner of Laplante's about misgivings I was having about his technician and I was assured that the technician was fully certified. I feel like it is kind of important to ensure your employees are fully certified when working on something as important as a residential heating unit.

    I cannot recommend this company due to the seriousness of having workers who are not properly certified. I have also noticed that they remove negative comments from their website.
    - Jon R.
  • We have had Dave service our furnace for many years and would highly recommend him!
    - Donna F.
  • .every year we have Dave clean our boiler  and in between if we have anything come up, he always fits us in asap
    - Donna F.
  • unknown
    - william m.
  • Excellent!
    - Judy S.
  • Always punctual, always an excellent good job done.
    - Judy S.
  • See above
    - Charles L.
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HVAC Contractors in Fairfax

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