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Remodeling Kitchen And Bath reviews in Essex Junction

  • F
    This provider had previously done a $1300.00 job in our kitchen that involved removing a column to open up the kitchen space.  The work was well done and we paid in full on the day of completion.  (early April 2013).
    We then asked the contractor if he would install/tile a kitchen counter (approximately 6 feet).  At that time we also  emphasized that if the job was too small or it could not be completed by the end of June we understood and would find someone else. We emphasized that we would be having a house appraisal in the summer and completion in a timely manner was essential.
    The contractor assured us that he wanted to do the job and that it could be completed in June.  By mid- July we had a partially finished unusable counter.  The work that had been done involved an hour or two here and there  during a couple of visits and it was unsatisfactory with misaligned tiles and uneven placement, etc..  We have made repeated (documented) calls to the contractor which have rarely been returned.  Sometimes we called three times a week and received no response.  The few times he has responded we have been told how busy he is and promises have been that have rarely been kept.   As of today, August 23, the work is still incomplete, the counter not usable, and we are left with an unfinished mess. 
    My last call , made three weeks ago, pleasantly stated that the job needed to be finished, that the work is not completely satisfactory, and that we are very frustrated.  We stated that we will have to find another means of finishing this job if he doesn't contact us soon as to what he is doing.  The call has not been returned. Since we purchased the supplies this is doubly frustrating because any tiles that have to be removed and replaced are at our financial loss.
    We thought that we had found a good contractor for our home remodeling projects that are coming up but  Alterra Construction, has sadly turned out to be a great disappointment.  My father was a lifelong contractor, my brother still is, and my husband worked with my father for a number of years.  We know what is and isn't quality work and the way that customers should be treated.  This whole situation has been neither quality work or quality treatment.
    - Jacqueline C.
  • D
    We were in a bit of a hurry to get this job done as we had a leak from the old tub which was not sealing properly. Because of.. let's say lack of options in a short time frame, we went with Bath Fitter since we had a pretty good experience with a similar company at our old house - Re-bath. Bath Fitter didn't really compare. 
    I should point out that the sales person claimed some things with certainty - like the fact that they must cut our perfectly good dry wall all the way up to the ceiling and the insert MUST run up to there. Not so - when the installer came in, he asked my husband if that is what we want since it's an option..which I wish I had known.
    Not even 2 months after we got this brand new unit installed, the fixture won't make a clean switch to the shower head and we keep having to try 5+ times to get the water to actually flow mostly through the shower head. BTW, we paid extra for this inconvenience since we got an upgrade option.
    Also, the finished product looks like a very tragic DIY. We got the white insert - the caulking job is obviously off-white which is a problem because the way it was caulked, it looks like someone was smearing it with their entire hand - it's very uneven and all over the place, not professionally done at all. The sealing strips around the edges of the tub have gaps which are very easy to see.. and will probably leave us with mold forming inside the walls.
    - Petya D.
  • A
    ooStill working still ongoing on kitchen remodel.  Problems with backorder on
    kitchen counter and travertine tile did not all match( so had to
    reorde)- caused delay in job completion.  But that was better than Dylan
    using the tiles that were way too dark (tho same product).  Price
    seemed reasonable to me- but did not seek other pricing since I trust
    Dylan to do good work and stand behind his work.  This is my fourth job
    with Alterra Construction.
    - Lois S.
  • A
    The whole remodel took about two weeks. Demolition took one day, Robert was very quick. He removed the old subfloors so that the new floor would be level with the rest of the house. We got new cabinets, new countertops, new flooring, new baseboard and woodwork. He was very careful moving our appliances in and out of the kitchen, no dings or dents (carried them himself out to the garage but put the refrigerator in the dining room so we could use it during construction). We could email him with questions and he was very polite and considerate all the time.
    We would absolutely recommend him. In fact, one of our neighbors hired him to do a bathroom remodel for them.
    - Elizabeth P.
  • A

    I was very impressed with the service. Dave Terrill, the manager, came out to take measurements and give us an estimate. He arrived on time, was very professional, and gave us a competitive quote for the service we were seeking. He also answered all of our questions, and when I asked, he was happy to give me a list of references to check. (All were subsequently checked out and gave good reports of their work with Burlington Glass.)
    When I asked who would do the actual installation and what kind of experience those individuals had, he was happy to assure me that he would send some of his most experienced team (folks who had over 20 years in the business.) After comparing his quote to the others I had received, I decided to hire Burlington Glass.
    The installation team arrived when they said they would and they performed the work in a very professional manner. I am extremely pleased with the results Dave did send Steve, one of his most experienced installers. Kudos and my thanks go to Steve and Chris who did the installation work and to John who came to help when some lifting of very heavy large pieces of glass was required.
    I would definitely hire this organization again if I had another project of this type.
    - Anne H.
  • A
    Dylan moved the the furniture as needed, though I took out most of drawers to reduce the weight.  Dylan cleans up every day so dust and trash was very minimum.  Went very smoothly until new carpet installation.  Unfortunately the carpet people forgot to order the carpet and this error was not noticed until Dylan was ready for the carpet.   So there was a delay for carpet installation and completion of job.

    One of the bifold door bottom pivot was lost in the shuffle, so I had to buy one and install that bifold door.

    The rooms look great and Kathleen  does a great job selecting paint colors.  Much more adventurous that I am
     
    Dylan did my bathrooms a few years ago and I plan to hire for my kitchen remodel next year.
    - Lois S.
  • A
    Very well done. Prompt, on time, reliable, finished in a fast quick time, clean. We just had to wait on the plumber and electrician. If they were on time, Demo Doggs would have been done very quick. I love this company.
    - Harmony D.
  • A
    Very quality work and creativity.
    - Christopher T.
  • A
    unknown
    - Abigail C.
  • A
    He excellent. Very honest, good, and works quickly and efficiently.
    - Eleanor U.
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Kitchen & Bath Remodel Contractors in Essex Junction

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