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Furniture Store reviews in East Dover

  • F
    Don't waste your money in here. Spend your money at a place that has nicer service and cares for potential customers!!!
    - Keri D.
  • F
    Long story short, Ethan Allen promised me something that they couldn't deliver. Had they done research prior to taking my money, this would have been discovered much sooner. The problem was not discovered until 2 months after having ordered the piece. The store owner promised to pick up the piece and give me a complete refund, but never called me to make arrangements. Instead, he hired an attorney to act on his behalf. The second of two letters stated that he would take "no further action" with regards to my complaint. I am very disappointed that this could not be resolved amicably. Only after I filed complaints with the Better Business Bureau and the Vermont Attorney General's office did they contact me about following through on the refund. What upsets me most of all is that I felt good shopping at Ethan Allen as it is a Vermont company and I wanted to shop local. Be aware that if you shop at this Ethan Allen location, you are taking a big risk. If everything runs smoothly, then you'll most likely be happy. But if something goes wrong, don't expect responsible customer service in response. From their website ("Entrepreneurial: We take full responsibility. We grow the business. We meet the challenges. We provide exceptional service. We do not pass the buck. We are forward-thinking. We make it work." Don't count on it.
    - Elissa C.
  • F
    Friends Of The Sun
    The Hearthstone woodstove's doorlatch has always been tricky. It must be able to latch securely in order to provide correct draft so the wood lasts all night and doesnt burn too hot. The latch is apparently worn and will not secure itself at all, which does not make sense as the part is iron i believe. We were told by the maker of the stove to go to nearest dealer. We called"Friends of the Sun" and spoke to "Marty" , described the situation, he called us back and said we do not make that part anymore. We said can you assist us in finding someone like a welder (?)who can come here and fix it or we bring the door to someone to fix it we said wed be willing to pay good money for the help and he said find your own welder lady and hung up on me. We called him right beck and i said i dont appreciate being hung up on he said youre crazy lady and hung up again. We called back again spoke to his boss who who condoned his sexist chauvenist behavior even in their place of business. I was given a phone number for a welder which turned out to be a wrong number. We find it very sad that when they realized they could not sell me an expensive new stove that not only dismissed us but was exceptionally cruel. This business advertises itself as being"green", throwing away a relatively new stove and all the resources that went to creating it because the small little latch does not work is not green. the only green this company appears to be interested in is the paper kind. Hearthstone woodstoves states on their website that they will provide ongoing assistance for their stoves THROUGH THEIR AUTHORIZED DEALERS ONLY which is "Friends of the Sun" in Machester, VT .They say that their authorized dealer will be there for you for any follow up needs. and is obligated to provide you the buyer with advice, warranty support and service. We provide the dealer with support and they in turn provide any support that you may require. We want your experience to be as comfortable and easy as possible. Give yourself the peace of mind that buying locally will give. This is not what happened at "Friends of the Sun" the so-called authorized dealer who sold and installed this stove in our home.
    - Sheila B.
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Furniture Stores in East Dover

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    5322 W 79th St
    Indianapolis, Indiana