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Plumber reviews in Burlington

• A

  Kevin communicated well, had the correct parts for the job, and was able to schedule the job than estimated, which ended up being more convenient for me. Very happy with the work that was performed, and will hire again.
  - Ronald M.
• A

  Bo and helper showed up promptly, as scheduled, diagnosed and went to work. He really, really knows his stuff. This is all he does, so he does it quickly and thoroughly. Cleared pipes all the way to the connection to city sewer lines. Left stickers on pipe documenting date of service, length of snake required, and his number in case we needed a call back. Very professional, gave us preventive advice, didn't leave until he had tested all the drains. We heard that "sucking sound" in the drains for the first time in years! HE IS THE GUY TO CALL FOR A BACKUP. As he told us, "Plumbers don't like to get dirty." What a great guy!
  - Jeanne K.
• A

  Reworked plumbing and electrical, rebuilt back laundry room, installed new appliances, rebuilt back half bathroom, insulated room, installed new rear sliding door, drywall, tiling on floor, took down kitchen wall and put in a new beam, installed butcher block for breakfast bar Outstanding job, thorough, professional, worked closely with us on design, getting appropriate materials, worked with our vacation and availability, all of the workers on site were excellent, and Mark was responsive and fantastic. Highly recommend.
  - Pablo B.
• A

  Rene was very professional, and the work was done promptly. In fact, he dropped by beforehand to verify the parts that were required, so he'd be prepared on the day of service. Loved the pie, as well! We will definitely be calling Rene again.
  - Ronald M.
• A

  They were able to get someone here in a couple of days, which was OK since it was not an emergency situation. The repair required removing the toilet tank and replacing corroded bolts and gaskets. Everything went fine.
  - Herbert S.
• B

  Overall, the work was done well, and the price was fair. Guiseppe - their tile guy - did a fantastic job on the tiling, Steven was awesome with the electrical, and Michael Bedard was excellent with the walls. However, clear communication and transparency were lacking. We would suggest this company to someone who is more experienced with renovations or wants a hands off experience. With that in mind, one should not be afraid to ask questions and advocate for themselves to ensure the work is done to your satisfaction. Communication: This was our first major home renovation, and we had no experience with the specifics of a bathroom remodel at the start. However, we are both detail oriented, and wanted to know what was being done and how things were "supposed" to look at different stages. Asking specific questions was not always appreciated by the lead contractor, although the workers were very friendly and helpful. Specifically, we found three small errors during the project - a hole in adjoining wall, a minor hole in the grout, and an incredibly slow leak from a valve. These were not problematic, and they were all fixed before the project was completed at no cost to us. However, when we asked about these during the project, we were either not believed initially or received an annoyed response. Again, this was simply a lack of communication and professionalism, not a problem with the work or the price. Also related to communication, there were many instances where details needed to be repeated although they were already in writing or had been agreed upon in advance. Transparency: Throughout the project we had many instances of not knowing what the plan was or whether there was one. As mentioned, we did not know when work would start/end each day (specialists started early, but others often didn't start until 11 AM). An itemized quote was provided and adhered to, but not until about 1/2 way through the project because materials had not been obtained (this did not hold the project up, simply delayed the quote). Again, the project was completed well and at a fair price. I don't want to discourage people from using Plumb Perfect for simple jobs for a good price, especially if you are having a hard time getting the larger companies to talk to you, which we know from experience happens. Just be prepared to deal with what we feel is lower than average customer service and some quirks that are part of that package.
  - Andrew M.
• A

  Rene was great. I was a first time customer and he responded to my voice mail promptly. He asked for the details of my problem, and scheduled to come by before the repair to make sure he had the right part. The following day, he came by and make quick work of swapping and testing the tank. He also brought us a Mazza's pie (he still does this for first time customers, a nice touch)! I would describe Rene as Professional, prompt, and clean. We will definitely use him again.
  - Ronald M.
• A

  I have always been very pleased with Plumb Perfect. They respond and deal with any situation I've handed them far quicker that I could have hoped. I appreciate that Stanley is honest and straightforward in his diagnosis and quotes. Highly recommended!
  - Adam D.
• A

  Stan said he could fix the issue in 4 minutes, and he did! At his suggestion, we sent him a photo in advance of the toilet so he could see the model and get a sense of the issue. He came in and right away fixed it. We can recommend him highly!
  - Amy M.
• D

  We had a problem with a shower drain. They charged us for not only the labor, but for renting the equipment that they owned and were not charged themselves for renting. They were short tempered with my wife, as well. They over charged and were difficult to deal with. I will not be recommending them. The plumber was fine, but the office people were very unprofessional.
  - Robert M.