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Recent Auto Service Reviews in Burlington

  • A
    Bo was very professional and personable in his manner. He unclogged the drain and explained each step along the way. He even took the time to double check to make sure the drain was wide open!! He also gave us great tips to keep the drain open and guaranteed his work. I highly recommend his services!!!
    - Jim W.
  • B
    Auto Transport - United Freight Of America
    Car picked up on the day promised, however we thought we would get a call telling us when during the day ( before noon, afternoon or early evening) and did not so we called and got an answer. The difficulty was that we were not there for the car pickup since we lived out of state and relied on friends to help us and we did not want to inconvenience them or make them hang around their house the whole day. Also the car arrived earlier in the west coast than expected, and my sister got a call that gave her maybe 2 -3 hours notice to accept delivery. Unfortunately, she lives on an island, not the mainland and ferries only run every so often assuming you could even get on the ferries without advance reservations . Once again, we expected a prior day call. Problem with communications and the deliverer knowing the circumstances about ferry/ island... I guess the morale of the story is 1) be there yourself for pickup and be flexible and 2) don’t live on an island accessible only by ferry, propellar planes and personal watercraft. Makes it a lot less stressful
    - Lois S.
  • A
    Terrys Car Audio Sales & Installations
    Terry is very knowledgeable, gets you a amazing sounding system without breaking your wallet. Never tried to sell me stuff I didn't need. Job done exceeded my expectations. Thank you so much Terry.
    - Joshua C.
  • F
    Liberty Mazda
    WORST DEALERSHIP EVER! Since I have communicated with 4 different people through the Mazda customer-experience hotline, let me explain the full story here and maybe someone will actually do something about this horrible experience that I have had. Long story short, I finally found my dream car online through Liberty Mazda's Website. On Saturday, June 13th I called Liberty Mazda and asked if the vehicle was still available and that I live out of state. I made an appointment for Monday the 15th to view the car. First thing Monday morning, I called Liberty Mazda and specifically asked what I would need to bring in order to purchase the vehicle and drive with it home THE SAME DAY. The woman over the phone told me I just needed a Driver's License with me. When purchasing my car I worked with Jonathan who seemed like he was new because he didn’t know jack ****. I then worked with Tom the finance guy who was absolutely AMAZING. I have nothing but great things to say about Tom, he was so helpful. However, when I was working with Tom, James, the sales manager was taking a personal phone call in the room next to us. It sounded like he was on the phone with one of his buddies about getting together to "kick someone's ***". Note: my boyfriend and I were not the only customers in the dealership at the time. James was using inappropriate language and even Tom kept looking out and I could see on his face that he was beginning to get frustrated at the lack of professionalism from James. After signing everything and purchasing the vehicle I was told that I could not take the vehicle home since Massachusetts apparently doesn't do temporary plates and that I would need to register the vehicle and get the plates in hand before I could get my vehicle off their lot. At that time I was so confused because before I traveled those 4 hours there and purchased the car the reception lady told me I could take the vehicle the same day. Since purchasing the car I have been working with James ever since. I've probably called the dealership over 30 times and most of those calls were never answered. I have left SEVERAL messages and NOTHING! Never a callback. At this point, I was about to rip my hair out and just give up. I have been under so much stress not having a car to bring myself to work and also the fact that I have put so much time just to reach out to these people for nothing to happen yet. I have called Mazda's customer-experience hotline and complained about 4 separate occasions. All I keep hearing is "I'm sorry", I'M SO SICK OF HEARING SORRY, SOMETHING NEEDS TO BE DONE ABOUT THIS! I am a ****** off customer who just wants someone to actually do something to help me! I was also told I would get a call from the owner of Liberty Mazda. Did I ever? Of course not. SO much **** has been said that I forget until I remember. AND THEN they have the audacity to give me a filthy loaner during a pandemic which is absolutely absurd. I traveled an hour and a half to pick up the loaner on Friday, July 3rd. The delivery guys were 30 minutes late and the car was DISGUSTING. The console was sticky, there was dust and dirt all throughout the vehicle. I am extremely disgusted at the fact Liberty Mazda would give an already DISSATISFIED customer a trashed loaner especially during a pandemic. There are two dents on the outside of the backend vehicle. The "Courtesy of Liberty Mazda" on the back window is peeling and crooked as you can see where the line placement is. It looks like they just slapped it on last minute. Overall my experience with purchasing my new car has been HORRIBLE. I feel like nothing is being done about it and Liberty Mazda is not getting the wake-up call they need. The absolutely useless salespeople at this dealership DO NOT deserve the commission from this sale much less to continue working for the company. I expect something to be done immediately about this or they and Mazda can expect to hear from my lawyer.
    - Brittyn B.
  • A
    Everything went great. I am so much more pleased with Heckman's service and efficiency than with my former company. The guys were friendly and very informative. A+!
    - Joe L.
  • A
    Very well, honestly I would never hire another. I had my septic pumped today and he stayed until the tank is empty, like he has every time he's been here!! very impressed.
    - Michelle B.
  • A
    I used Randy of Enviro Tech for years for cleaning my septic tank. Most people think P & P are the company to use. For pumping your septic Randy has superior customer service and doesn't push you into things you don't need like P & P AND he is at least $100 cheaper and gives you tips on how to take care of your septic so you don't have to call him so often.
    - S I.
  • A
    P & P Septic Service
    Jerry arrived quickly, even though it was a Saturday.  He was extremely nice and explained the issue.  After determining that the house trap was clogged he did some further testing to determine that the sewer line was not running as well as it should.  He cleared the house trap and augured out the line from the house to the street.
    - ANNE C.
  • A
    P & P Septic Service
    I felt that they were very responsive and courteous. I would definitely use them again as well as recommend them. The sod that they dug up did include some of the insulating foam for the septic system which is why I gave them a B for quality. I didn't expect them to have a better clean up however if they would have been able to replace the sod without having some of the foam on the surface the job would have been perfect.
    - Patrick C.
  • A
    He was great. Dug out the cap, pumped it, let me watch and answered all my questions. Would definitely use him again.
    - Matthew W.
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Auto Services in Burlington

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