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Hvac Repair reviews in Berlin

  • A
    They are excellent!! When I call to make an appointment, the lady on the phone is very friendly, helpful. I am a new customer . A friend gave me their number.. I go an appointment that worked for me. The technician was knowledgeable, friendly, fast, efficient. He did all the cleaning and repairs needed to maintain my furnace for another winter. I plan to have them service my furnace forever from now on! The price was also reasonable.
    - denise b.
  • A
    I live in Alaska and was trying to sell my house in VT which is a big task when you do everything by email and over the phone. A home inspection revealed that all three heaters in the house needed replacement and the current ones were red tagged and shut off. So with no heat and it being October with a pending sale I needed heaters installed ASAP. Myself and my relator called and emailed people to no avail. I contacted a House Needs in Waitsfield VT to see if they installed the items they sold and they didn't but they recommended Dennis Smith at Preferred oil and propane. I sent them an email and on the next business day I got a call told them my problem and they said they would take a look by the end of the week. I gave them the combo to my house and a few hours later I got a call back and he had already been there and explained to me what the job would entail and what types of stoves he could install with the space available. He new the price and labor costs on 2 and got back to me a couple hours later with the information on the 3rd. We agreed on a price I made a deposit and he ordered the stoves. He started the job 3 days early and finished before the original start date. He sent me photos of the work done and advised that he would meet with the new home owners to explain how to operate the units. I was so thankful to have this work done in a timely and reasonably price fashion. I would highly recommend Preferred oil and propane for any heating needs. the customer service was amazing. Every time I sent an email it was promptly answered.
    - Peter D.
  • A

    He was very responsive with his estimate; he kept me informed on the status of the job when delivery of the units was delayed by one day. He left me with great instructions on the use of the units and even put my furniture back when he was done. His pricing was great and he has a lot of experience with this kind of work. I would definitely use Alpine again.


    - Michelle W.
  • D
    We contacted Dennis Smith of Preferred about running a propane supply line in the kitchen floor (floor open at the time, not complicated), and installing a tankless , on demand water heater with attendant propane supply, vent kit, etc.
    His estimate was reasonable for the tankless water heater relative to others doing that same job.  But, given that we could source the heater ourselves and a contractor working with us could run all the water lines to it without incurring a mark-up on the heater, or steep labor fees to install the heater, we asked Dennis to simply run the propane lines.  Our error was not clarifying his labor rate and getting an estimate for the reduced scope of the project.
    Though the propane company complained that there was a leak in the lines he ran when they installed the tank, this turned out to be false and a second visit by the gas company indicated no leak.  So the work performed did accomplish what we asked and is safe.
    On the original estimate his labor rate was $96/ hour and another $40/ hr for an assistant.  In practice he charged $110/hr to run simple black pipe, and to run a piece of flexible copper through the kitchen floor.  In both cases he brought an assistant along at $45/ hour for what I judged to be one-person jobs where Dennis mostly supervised / trained his assistant at our expense. 
    His explanation was that "When you take away my profit..." ie. when we purchase the water heater ourselves without a hefty mark-up, etc. "I charge you more for my labor...".  Hence my impression that this guy is self-righteous and not a square dealer.  This feeling was amplified when he pinned the (what I thought was too hefty) bill to the message board with the note that "if we pay the same day there is a 10% discount."  That felt like he was self-conscious about what he was charging and wanted to avoid discussion / contest by offering this "deal" if we paid immediately.  Yuck.
    I called him to discuss the bill which is when I got the self-righteous response about variable labor rates.  Faced with the prospect of fighting him on his labor rate, the need for an assistant, and his lack of transparency -with an uncertain outcome- we paid the bill and sucked up what I think was about a $300+ premium.  I will not call him again, nor will I recommend him to anyone.
    - Nathan S.
  • A
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    - Jay W.
  • A
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    - Harriet P.
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    - Harriet P.
  • A
    yjey were fast and effective
    - William W.
  • C
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    - Angelo C.
  • A
    unknown
    - meredith s.
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HVAC Contractors in Berlin

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