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6 Questions to Ask a Basement Waterproofing Contractor

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Basement Waterproofing reviews in Berlin

Real People ~ Real Reviews ~ Real Results

  • They were completely incompetent--actually made the problem worse and damaged the landscaping tore down my internet line, blew a hose on their machinery band sprayed hydraulic fluid all over my windows and tried to bury trash on my property when I wasn't at home and without asking!! HORRIBLE!! My basement is as wet as ever--maybe more so--they never returned my call. I am about to take them to court.
    - karen k.
  • They gave a really thorough estimate and seemed to know what they were talking about. I contacted them with a million questions after the estimate and they patiently went through them. Then they came back for a second estimate with my brother in law there who pours concrete and reduced the price of the services. They worked quickly and seemed to do a very good job. So far we have had no problems. The Sanidry dehumidifier is an amazing piece of equipment.
    - Heather M.
  • We got two estimates for this project. Both companies appeared to have very similar methods of fixing the problem. Tri-State's estimate was a bit lower than the other company, but the other company offered a lifetime guarantee. The Tri-State rep was very nice, but seemed very interested in telling me about all the other things they could do to the basement (replacement windows, etc.) besides the issue I called them about. When we decided to go with the other company, I called Tri-State to tell them, out of courtesy. Not surprisingly, the woman on the phone asked why I had gone with someone else, and I mentioned the lifetime guarantee. "Well, we have that, too!" she said in a bit of a huff. And I said, "No, you don't" according to the rep. Then I get a call back from the rep, still being nice, but asking about the guarantee. I don't want to be hounded after having made my decision and having been decent enough not to leave them wondering what happened. Accept defeat with good grace.
    - Teresa F.
  • The work itself was fine. MOST IMPORTANT POINT: The work has a lifetime guarantee, passable on to the next owner. We have not had any leaks since, and that was months ago. It doesn't look pretty, but we didn't ask them to beautify it and we don't intend to finish the basement. The not so great part was that we had taken off work the day the work was scheduled, but informed too late that day that they wanted to reschedule. They ended up sending a crew in late afternoon/early evening, so we all had to hear the sound of the drill. They plugged something into the emergency battery for our pellet stove, blowing the fuse, and not telling us about it. They also left a layer of drill dust on top of the pellet stove. The cost I quoted may not be exactly right, since it has been a few months, but I do remember it cost less than I thought it would. I would have gotten it taken care of long ago if I knew the cost. We didn't realize what a chore it had become to wet vac the basement repeatedly when it rained.
    - Teresa F.
  • On time, polite, professional, had to return to-complete job. Efficient. Good work.
    - Diane D.
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