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Television Repair reviews in Barre

Real People ~ Real Reviews ~ Real Results

  • At the recommendation of a previous appliance repair and service business, I contacted The Electronics Hospital to schedule the repair of a rear projection television.  While the initial professionalism and customer service approach of the business was excellent during the first contact and subsequent follow-up to determine the solution to the problem, the resulting experience on the scheduled day of service has forever lost them a customer.  

    My service window was from 8am to 10:30AM on Wednesday morning, which required me to miss the first three hours of my work day.  After seeing no sign of the repairman prior to 10AM, I called the office to verify that I was still indeed on the list for my scheduled service.  I was assured that the repairman was the next town over and that he would be there shortly.  At 10:10AM, the repair van pulled into my driveway.  I watched the repairman get out of the van, walk around to the side panel, look inside for something, shut the door, look in the front seat.  I then watched him get back into the driver seat, pull out of my driveway and drive away without saying a word to me as I stood on the porch to welcome him in. 

    I figured he left some tools at his previous job, so I went back inside to wait.  30 minutes later, nothing.  No call from the home office or the repairman.  Nothing.  So I call to find out that he had left the one part that was needed to do the job back in Burlington, a 45 minute drive away.  This meant the earliest I would see the repairman back would be after 12PM.  I initially rescheduled for the repairman to return to my house that same day at 5:30PM to complete the service request.  Upon further consideration, I decided that giving this company my business was not a prudent decision and will now look elsewhere for future service requests.

    Poor service.  Absolutely no regard for the fact that a customer willing to pay for their service had waited almost three hours and the only notice of any problem was a result of the customer contacting them.  It's a shame.  I hope others have more luck.
    - Brendan C.
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