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Home Remodeling reviews in Yorktown

  • A
    R A JONES INC
    Mr. Jones did the work himself. He was professional, kind, explained what he was doing, provided advice and was wonderful to work with. I would recommend him to anyone needing work done on their hone.
    - Kathy J.
  • A
    Luxury Bath of Hampton Roads
    From sales to project completion the company was amazing. There are so many companies that provide baths and you never know who to trust. Robert my salesman was thorough and very knowledgeable in the products to help me decide what I needed for my mother. They helped me with financing options and managed the install! They do it all turn key and it was so nice to not have to deal with different people from different companies.
    - Dianne N.
  • A
    Total Home Improvements
    Extremely well. The work was very professionally planned, performed, and managed. The Total Home Improvement staff and sub-contractors in addition to performing excellent work were extremely reliable and trustworthy. We always felt very comfortable with the professional staff Total Home Improvements had performing the work in our home whether we were home or not. The work was started and completed on schedule.
    - G.A. T.
  • A
    Total Home Improvements
    We can���t say enough good things about Total Home..The work was great and our new kitchen is awesome..They worked very patiently with us and made sure we were satisfied with everything before they started and once the project started..From our project manager, start to finish, timelines, we couldn���t be more pleased and we are very particular and detailed..They will be doing more work for us in the future..
    - Sherry Y.
  • A
    Erskin's Tile
    Erskin is a pleasure to deal with. It took us 5 months to decide on tile choice after he gave us an install estimate. He was ready to get us on the schedule as soon as our tile order came in. His install price was competitive, slightly beating out another installer that we considered. However, we made a design change and that impacted the pricing quite a bit on the day of install. If you need to stick to the budget, keep this in mind and confirm the plan with him at the time he starts the job. He runs a tidy workspace and cleans up the grout as best as can be done before it sets. Backsplash looks great, would recommend.
    - Jesse S.
  • F
    Total Home Improvements
    If you are concerned about the safety of your family by electrical work performed without permits or inspections leading to violations of the electrical code, then please read this review. I signed a contract with Total Home Improvements. They started a bathroom remodel on 4/19/18 with a pre-construction meeting. On 8/9/18, the owners told me they are breaching the contract and will not honor any of the warranties, because the subs do not like when I inspect their work. In my remodel, they did not follow the electrical codes or the manufacturer���s installation instructions. When I brought these issues to the project manager, the job resulted in delays. The job was started 4 months ago and I still live in a construction zone with a leaking toilet and electrical fire hazards that do not meet the code. I feel that they put my family���s safety in danger by installing a new heated floor in the bathroom without getting a permit or inspection. After they said they would not come back, I asked the county electrical inspector if a permit was needed. I asked this because if there was a fire in the heated floor the insurance may not pay if a permit was needed and not obtained, especially if the fire was caused by one of the safety issues. I am lucky the inspector came over anyway, because the 6 items he found not to code were safety issues and were serious. I would not have known about these issues until I had a fire in the house. After the inspector came to my house, then total obtained the plumbing and electrical permits. Of course they got electrical and plumbing violations for not getting a permit, and for not requesting an inspection. The inspections revealed that there were at least 6 items that did not meet the electrical code. These are serious issues. 1. There was no caulking in the fire stops. 2. There was no ground wire in the floor heating panel. 3. The wires were not secured in the attic and crossing near the access door. Wire was run over the floor and the ventilation ducts. The wire was not secured anywhere in the attic. This is both a safety hazard and a tripping hazard. 4. Metal 4��� square box needs to be bonded. 5. Tile heat circuit not labeled 6. Vanity lights were not secure. Total ran a new circuit for the heated floor, which requires a permit. The electrician turned the floor over to me and demonstrated the operation. He then said it is all yours. Total���s excuse for the violations was that they were not finished. If total was not finished, then when would they finish? They already left the job and said they were not coming back. They did not get a permit so there was no inspection required. If there was no inspection, then I would have had to live with these safety issues. The owners of Total still insist in an email ���No one gets permits for a bathroom remodel unless a fixture is getting relocated, however, once you start questioning the county officials they want to cover their rear ends and asked us to get permits. I suppose it may be a gray area in the codes, but it is unheard of with a remodel unless fixtures are being moved. If we were to have pulled a plumbing permit the inspector would have come out and asked why he was there. Now with that being said, if you ask the county if you need a permit for anything they will say yes because again, they want to cover themselves. There would not be enough inspectors if everyone remodeling a bathroom pulled permits. Where would it end, getting permits to change your faucet or toilet? No water lines or drain lines were changed. Now with the electrical, a permit is supposed to be pulled although again, it���s very rarely done for something so small.��� This job required a permit because they installed a new circuit from the electrical panel. Since they had so many code violations, how many of the other jobs in the past also required permits, and how many safety code violations are left unknown in other people���s houses? Only after they were issued code violations did they want to come back after quitting. Total now wants to fix the code violations using their contractors. There were problems with the shower bottom retaining water. The owner stated that I should not have picked the flat stones if I did not want water to stay in the shower. After contacting the manufacturer, I received an email that stated the floor was not installed correctly. The contractors did not follow most of the manufactures instructions, which voids the manufacture warrentee. This is true of the tile, thinset, waterproofing, floor heating, Durock cement backer board. I took some pictures during the work and forwarded them to the manufactures. The response for all the products used was that the work was not done to manufacture specs and voids the warrantee. The manufacture of the waterproofing band also told me that the job will most likely fail in the future. There was about a 4 x 4 inch spot where the waterproofing band was pulled away from the wall behind the tile with no thinset support. The tiles are 12 by 12 inch. Total���s answer is they do not need to follow the manufacturer���s installation instructions, and their way is just as good. I do not see how covering the back of a shower tile with 50% thinset is as good as 95%. The goal is to get 100% coverage. The project manager pulled one of the questionable tiles off the wall to repair the waterproofing band, but chipped the tile next to it. The cement board was damaged during the removal of the chipped tile. He cut out most of the damaged Durock, but now I have no waterproofing band, and some damaged Durock cement board. I do not see how this is just as good as the manufacturer���s installation instructions. In the contract it specifies what tiles should be heated, and most of those tiles do not get warm. They said it does not matter. They say it will get heated from the radiant heat of the other tiles. During a three hour test, the tiles did not heat up at all. These tiles were in the contract for a reason. These tiles were the entrance to the bathroom, entrance to the toilet area, and partially in front of the toilet. The owners told me that the tub was installed wrong. They said the tub would fail because the bottom of the tub does not touch the ground. They blaimed me because I wanted tile under the lip of the tub. When I talked with the project manager, we discussed putting tile under the lip of the tub as it was originally. We agreed that would look best. When the tile under the lip was installed, they had to use several layers of tile to raise the tub enough so that the water would drain away from the tub, and toward the shower. If this was wrong, then why did they not mention it before, and why did the tile contractor raise the tub even more? There are many other examples I can provide of improper installation. The owners stated that they met minimum standards and do not have to do anything better. I do not feel that this is quality work like they advertise. I do not feel that it is not reasonable that a 3-5 week job should have a lot of work left after more than 4 months. I also do not feel that it is reasonable to let contractors perform work that will later be hidden, and not be allowed to inspect their work. Once it is closed up than the discrepancies will be hidden. If you want a job done to minimum standards, and not industry best practices then sign up with someone who states that all work shall be performed in accordance with the performance criteria as established by the ���Residential Construction Performance Guide���, as published by the National Association of Home builders, Remodeler���s Council. This document provides minimum standards that are low. For example, it allows molding joints to be open the thickness of two American quarters. I believe that this document is written by contractors to limit their liability. If you want quality work, then find someone who uses the standards for quality, such as the ���Tile Council of North America Handbook���. This document is best practices, and protects the consumer.
    - Jack A.
  • A
    Yorktown's Handyman LLC
    Josh and his assistant did a wonderful job putting our kitchen back together after a water leak. Many repairs were needed and they did it all! They always showed up early each morning to get the job done. Josh is professional, friendly and most importantly does really great work. I felt at ease that the job would be done right. I was very pleased with the services provided and would recommend them to anyone needing small or big jobs done right.
    - Crystal B.
  • A
    Outcome Repairs Home Improvements
    Excellent value and service. Keon provided a detailed and understandable explanation of the work to be performed. Meticulous and professional. Will definitely use his company again and recommend to others.
    - Marshelle M.
  • A
    Stone 4 Kitchen LLC
    Very courteous & well-informed salesperson. Work was scheduled within 2 weeks. Workmen arrived early, performed installations expeditiously, and cleaned up after themselves. Their price was 33% below the competition.
    - Joe P.
  • A
    R A JONES INC
    Very well. The siding was improperly installed 7 years prior and was no longer available. RA Jones very careful conserved all the siding so it could all be reattached after they had done the repairs and sealing of the rough exterior of the house. The job they did the deck and gazebo was just perfect.
    - EDWARD A.
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Home Remodeling Contractors in Yorktown

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