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Flooring reviews in Yorktown

  • A
    Total Home Improvements
    Extremely well. The work was very professionally planned, performed, and managed. The Total Home Improvement staff and sub-contractors in addition to performing excellent work were extremely reliable and trustworthy. We always felt very comfortable with the professional staff Total Home Improvements had performing the work in our home whether we were home or not. The work was started and completed on schedule.
    - G.A. T.
  • A
    Jack's Tile & Carpet
    This was a great experience. Jack's Tile and Carpet was recommended to us by our neighbors, who had hired the company to install hardwood flooring and were very pleased with the result. We were interested in porcelain tile for our kitchen. Krystal and Roseanne were very helpful in the showroom, answering our questions, steering us in the right direction, and responding to emails in a timely fashion. All the workers who came out to our house (Daniel, David, Taylor, Barry, and Larry) were punctual, polite, and cleaned up after themselves. When we ran into a problem, Jack was shortly on the scene and able to get a carpenter involved so that the project timeline remained the same. Throughout the whole process Jack and Robert Hall kept open the lines of communication, quickly responding to our concerns.
    - Amy T.
  • C
    Athens Custom Flooring,Inc.

    Carlos is a good guy, but once I agreed to the contract, he was never seen again.  Spoke to him on the phone several times, to clarify details about the job.  His workers arrived (not subcontractors) and suddenly they attempted to change the scope of work and cut corners.  For instance, the foreman stated he would not pull out the oven or fridge to change the tiles underneath.  Instead, he'd start the new tile just a few inches behind the fridge and stove face.  I was forced to call Carlos and "fix" the situation.

    The foreman and crew liked to mock me in Spanish.  I know a little, since I work with lots of Customs and Border Protection / U.S. Border Patrol agents, and I had 2 years of Spanish in high school.  But, once they have your floor torn up, the last thing a person wants to do is fight with the folks who are contracted to fix it.  I felt trapped in a very unprofessional, uncomfortable situation.

    The foreman rarely arrived on time.  His excuses were:

    1. "I have to go pick up one of the workers in Virginia Beach."  Apparently, they didn't feel the need to get to my house at 0900, they start gathering people and supplies at 0900.  One of their trio got to my house at about 0900, but worked alone for several hours a day.

    2. "I'm going to pick up the tiles on the way to your house.  Loading the van at the tile shop will take time..."  Apparently, supplies aren't gathered prior to commencing a job.

    3. "I need to go to the hardware store."  He didn't have the right spacer sizes to lay the tile. Incidentally, he asked if I wanted 1/8 or 1/16 spaces between the tiles, and when I said I wanted 1/16th, he said he couldn't do it.  Really?  Why bother asking then?

    When it was time to grout, the foreman asked, "What color grout do you want?"  When I asked him to show me the color palette, he said, "I'll drive back to the shop to get it."  I stopped him before he could leave again, and called their showroom.  I asked the salesperson to simply pick a good color match for the tiles I'd selected and make sure the foreman had the bags of grout when he departed the shop the next morning. 

    I know and understand that flooring jobs are tough, considering you never know what the subfloor looks like until the original floor starts getting torn up.  But a job that was quoted as taking 2-3 days ended up taking 5 days, Wednesday through Sunday. I firmly believe it'd have taken only 3 days if all three workers had been there from 0900-1630; a standard workday with travel times incorporated.  

    They couldn't or wouldn't match the quarter-round in the kitchen to the pieces they removed. I was not told of this before they ripped the old stuff out.  I was forced to settle for quarter-round kinda like what was there before. Same situation in the hallway.  Initially, the foreman didn't want to paint the hallway quarter-round the same semi-gloss white to match the ones they removed.  I handed him a quart of matching paint and said, "I require this quarter-round to match."  A person can only make so many concessions.

    Finally, though they did removed the gas stove to tile underneath it - as was the original plan - they refused to hook it back up, saying that they were uncomfortable working with gas lines.  Ok. I get it.  An honestly, if they're not certified to reattach it, I'd rather not risk an explosion.  However, I was never told that I'd have to contract someone else to come back out and hook up the line, which cost an additional $95.00. 

    In the end, the floor looks nice, I'll give Athens Flooring that much.  And, if all of Carlos's employees could be as professional as he is, it'd be a fantastic company.  In a way, I feel bad for Carlos, because the man obviously worked really hard to achieve success.  I hope he takes a good look at what his employees are doing to his business.  

    - Jasmin M.
  • A
    BIG BOB'S FLOORS LLC
    Tara was a pleasure to work with. Her consultative approach and extensive knowledge made our flooring choices much easier to make.
    We had Big Bob's install carpet right after the walls were being painted. Tara worked with the painter on the best color choice recommendations.
    Her installation crew was polite, punctual, and very detail-oriented. The carpeting we chose was very high quality.
    - Malcom M.
  • A
    Srst Services llc
    I highly recommend Lee of SRST Services, LLC.  He knew exactly what supplies were required for the job. His workmanship is outstanding and he is very knowledgeable.   He is very punctual and his prices are very fair.   I could not be more pleased!
    - Sharon O.
  • A
    Titan Contracting LLC
    Erik was prompt and professional.  He was flexible with coming out to do his part of the job in coordination with my cabinet installers.  Most of my communication with him was by e-mail, which I appreciated.  He and his crew were good about cleaning up.  I am very pleased with my experience with Titan and would certainly contact them again for any additional renovation I might plan.
    - TIINA M.
  • A
    CHEEK BROTHERS FLOORING SVC
    This is the 3rd time we have used Cheek Brothers and we love them. Very personable, hard working, dependable, professional and affordable. They gave us a discount if we removed the old flooring. They accommodated every request. I would not hesitate to hire this company and I highly recommend them.
    - Stephen G.
  • A
    CREECH'S FLOOR SVC
    It was great! The new floors are gorgeous! They arrived on time, stuck to their schedule, and were very friendly. They supplied multiple stains that they let us use to help decide on the color. They talked with us about the various options and answered all of the questions we had. Definitely recommend them to anyone and everyone.
    - Joseph S.
  • D
    Adams Hardwood Flooring
    We used Angie's list to select Adams Hardwood Flooring and reviewed the company's website.  Unfortunately, that was all
    of the research we did.  I had seen a few concerning reviews on Angie?s list, but most were good, so I discounted the bad reviews.  I also put far too much weight on the Adams Hardwood Flooring website.  My wife and I really like Doug Adams, he is very personable and we want the best for and from him.  However, the work quality was quite disappointing and, quite frankly, poor (not only our opinion).  Others with limited flooring experience as well as numerous skilled contracting professionals have questioned the finished product they've seen firsthand at our home.  They actually want to know who did the work so that they are sure that they do not use the same contractor.  The workmanship is considerably different that what is represented on the Adams Hardwood Flooring website.  As a business owner, Doug has to improve the quality of his work and his decision
    making.  There were numerous poor decisions made by Doug.
    Some of the poor decisions:  
    (1)  Poor decision by Doug to go ahead and completely install obviously improperly milled flooring (very inconsistent widths) across the entire master bedroom when issues were brought to his attention by his own staff after only a few feet of flooring
    width had been installed.  He also made a poor decision not to bring the issue to my wife?s attention even though she was
    home at the time.  Ultimately upon our insistence, a representative from the flooring supplier came out and, upon seeing the enormous gaps in the flooring, gave approval to tear up and replace the entire master bedroom floor.  Doug had previously pressed us to just move forward with what we had and suggested in an e-mail to me that we fill the numerous and significant gaps with putty, ?I think that if we take the main eye swore up by the bedroom door and fill the rest it will look great when we sand and finish.?  The recommendation was completely inconsistent with what is represented on the company?s website.
    (2)  Poor decisions to face nail both in the hallway and in the master bedroom in high traffic areas (not just in limited space areas next to walls) which has created numerous problems.   
    (3)  Poor decision on the color of the putty used to fill holes in the face nailing which did not match the cumaru wood.  Doug came back to replace it and now there is a different sheen to the flooring in each of the places he tried to fix it (shiny striped areas).  That same putty fills many other gaps in the floor and is very obvious- it has also dried out and has deteriorated in numerous places.  We have lots of gaps that are 1/32? ? 1/16? throughout the new flooring.  There are more boards with gaps than there are tight fitting.   
    (4) Doug touted the Loba Hybrid water based product as being better than traditional oil based finish and I trusted him.  It certainly did not work well with the darker cumaru flooring.  Almost anything marks/scuffs the floor, our vacuum cleaner wheels scuff the floor.  We also have edges of side-by-side boards that are not the same height.  We catch our sock feet on the edges of the boards.  (5)  Unbelievably poor decision to install a board with a 6 ¾? split in the end of it right in the middle of the master bedroom floor - he filled the split with putty! 
    (6)  While Doug?s intent to align the boards in the master bedroom with the hallway was good, the method utilized was poor judgment.  Rather than sacrificing some of the boards to align the flooring in the master bedroom with the hallway, he face nailed them and left them installed.  He should have nailed boards aligning with the hall, worked his way from those to the wall and then pulled up and discarded the first boards he face nailed.  The flooring would have been aligned and no boards would have had to have been face nailed.  That decision has created significant 1/8? gaps (you can see the plywood sub-floor) and caused the putty/shiny stripe issues. 
    (7)  Also, other contractors have questioned why he did not just extend the flooring from the hallway into the bedroom instead of installing a threshold in the doorway of the bedroom.  The result would have flowed better and probably looked better.  (8)  Doug?s extremely poor decision not to address these issues has led to us finally taking the time to put this review online.  We have been trying to get the current issues addressed since late last June.   We consider his lack of responsiveness very unprofessional.  Doug gave us a warranty, but it is obviously of little value since we cannot get him to come back.  I am seriously considering just paying to have someone else fix the work as best as possible.
    Even with the oak floors downstairs he refinished, we can see swirls in some places and there are a few areas that are not so smooth.  We also have the issue with raised edges of boards that catch our sock feet.
    A very nice guy, but we are not at all pleased with the quality of his work or his lack of responsiveness.  Too bad we cannot attach photos, those would tell the story/you could see for yourself.
    Price is a "D" because of the quality of the work and it is looking more and more as if I will have to pay someone else to fix what can be fixed.
    Quality is an "F" for the reasons stated above
    Responsiveness is an "F" for the reasons stated above (I called Doug again early today, no return phone call)
    Punctuality is a "B"; when he says he will show, he typically does, but has been late.
    Professionalism is a tough one.  Very nice, very personable.  However, not responding to e-mails and voice mail messages is unacceptable.  Should probably rate as a "D" or "F", but generously giving him a "C" just because we do like Doug.
    - Grant S.
  • A
    Total Home Improvements
    They installed a beautiful 6-foot high wooden privacy fence with three gates around the backside of my property. The fence is clean, straight and very nicely constructed considering the shape and angles of my back yard. They cleared out all of the brush, bushes, small trees and rocks ahead of time and marked off the area needing to be done. Within the next couple of days, construction began and was quickly completed. There was a small hiccup where they cut a power line that became a very uncomfortable ordeal for everyone when Dominion ended up blowing all the transformers in the area, but they took care of it quickly and professionally and it barely slowed anything down without me having to worry about a single thing. They also did a few structural repairs to my home by lifting up from underneath my crawlspace where the fireplace hearth had weighed the floor down.. that is beautifully level and secure now. I didn't think they would be able to make it feel as level as they did, so I am impressed! They modified my kitchen cabinets and my Corian countertops so we could fit in a microwave over the stove and so we could fit in a standard sized stove in there, and they did an excellent job. Everything fits smoothly and it doesn't even look like anyone had to cut anything.
    The only reason I gave them a B for "Punctuality" is because projects never started on the days they said they would. Each time I was told "We will start this on Monday" it didn't happen until Tuesday or Wednesday, so that was frustrating since I had to be the one to call them in order to get a status update more often than not. But, they were very good about getting things done quickly once they did start, and since most of it was exterior work, the delays didn't impact my life at all.
    Overall, I am satisfied with this company and happy with all of the work they did for me. They were incredibly friendly and explained everything in great detail. Thanks, guys, for a great job!
    - Caola R.
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Flooring Installers in Yorktown

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