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Chimney & Fireplace reviews in Yorktown

  • F
    Not happy at the moment. I��� have used this company for over 9 years never had a problem. Called them two weeks ago to have them check my firewall was given the date 11/14 at 8 am . No one showed up called at 9 to be told I��� am not on the book and they can not come out till after Thanksgiving. You just lost a longtime customer . I��� am not the one who screwed up .
    - Mike D.
  • B
    Magic Sweep Corporation
    The installation of the liner and the pellet stove went very well. The techs made sure that the pellet stove would fire & release the pellets into the fire chamber. I had a lot of dust in the pellets that was choking the stove. The techs vacuumed it out and put in fresh pellets and made sure it would release the pellets and burn the way it was suppose to. The sealant that was to make the fireplace waterproof was done at a later date. It took a few weeks to have that done and they didn't come on the date that I was told they would. Which would have been perfect as it was sunny that day and all weekend. Instead they came on another day and later in the day it rained. I don't know if the sealant took or washed off.
    - Monica H.
  • A
    A Step in Time Maryland
    They actually did a very good job. I want to say it was with a coupon from Angie’s List and I think it was like an $80 or $89 special. Price was very reasonable. I gave them an “A” overall for the fact that they were attentive to everything, made sure that they covered everything with me. They discussed everything and gave me options for being able to do the repair. They didn’t just say, “well, this is how much it’s going to cost!” They said, “Well, if you use this product, it will be this much!” If you decide you want to do a better product, it would be this much!” So, they gave me a bunch of different options.
    - Pedro C.
  • A
    Around the Clock Chimney and Roofing
    They did a really good job. Very thorough. They had the right tools and it didn't take them long. Good guys. No issues. I don't know the options on price but it seemed like a fair price to me. Like I said, the work they did was very nicely done. They showed up when they were supposed to. No issues with their responsiveness. Sure, sure, I'll use them again.
    - John H.
  • D
    Ace Chimney Sweep
    They came out twice to fix leak in chimney. Very personable. Work they did looked nice but did not fix problem. Since then, I have called 4 times and left messages but have had no call back from the company. Very disappointed.
    - Muriel J. O.
  • F
    Big Rob's Gas Fireplace Service
    I was a prior customer of Big Rob's Gas Fireplace Service (2013-2014). In 2015 in made over 5 attempts to schedule and appointment with no return calls. This year, I decided to give the company one more chance and left a voicemail requesting an appointment (25 Oct). I was called back soon after, whereas Rob explained his situation in 2015, but was unable to schedule my appointment because he was driving. He promised to call back. After not hearing back from him for 6 days, I again left another message (1 Nov). To this day, I have not received a phone call and am looking for another service.
    - Kenneth K.
  • A
    Black Goose Chimney
    The project went very well.  The initial visit/inspection identified a number of issues at the top of the brick chimney.  Photos were provided of each item.  The work plan was developed, scheduled and executed and we are very pleased with the work which included replacement of a missing brick, grinding of the mortar between the other bricks at the top and pointing.  From the ground, you can't tell that repairs were done.
    - David J H.
  • A
    Tree Surgeons Unlimited Inc
    Mr. and Mrs. Jordan brought the firewood to my residence on the day as scheduled.  The wood was great, cut to length as requested and all hardwood.  My wife and I stacked and racked the firewood for winter.  Just out of curiosity, I measured the racks of wood just to see what a cord of wood looked like ( 128 cubic feet or 4 x 4 x 8 ft).  I measured a couple of times and came up short each time by about 20 cubic feet of a full cord.  I emailed the company with my findings.  They were very apologetic and said they were trying a new way to load a fixed cord of wood with their Bob Cat.  They seemed to really appreciate my notification  so they could calibrate the loading procedure and on 5 September the Jordan's brought addition great oak firewood to my house.  We are now more than pleased with their attention to this relatively small amount of wood but nevertheless meaningful to me.  Again the Jordan's were most gracious with the delivery and we'll be calling them again next year.
    - George W.
  • A
    They arrived on time and performed the work efficiently.  Upon arrival I had told them to go ahead and install a new one if they felt that was the best course of action.  They could easily have done that and I would not have questioned it.  However, after inspecting the unit, they informed me that it just needed a cleaning and new batteries in the remote.  I was very pleased with their service and their honesty. 
    - David J H.
  • A
    Magic Sweep Corporation
    The Good Stuff: The tech, Frank, called to say he was running ahead of schedule and asked if it was OK to come a little early. He placed a tarp down for the vaccum and brushes he used. He asked questions regarding the liner I had and was delighted I had the paperwork that described it and the installation. He explained that helped him to know what type of brushes to use. He went on the roof to inspect the crown & flashing and brought back pictures to show the results of his inspection. The price quoted was actually less than anticipated because the stove insert did not and could not be removed. They are on my re-call list for next year.
    - James M.
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Chimney And Fireplace Contractors in Yorktown

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