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Tile Installation reviews in Yorktown

  • A
    Erskin's Tile
    Erskin is a pleasure to deal with. It took us 5 months to decide on tile choice after he gave us an install estimate. He was ready to get us on the schedule as soon as our tile order came in. His install price was competitive, slightly beating out another installer that we considered. However, we made a design change and that impacted the pricing quite a bit on the day of install. If you need to stick to the budget, keep this in mind and confirm the plan with him at the time he starts the job. He runs a tidy workspace and cleans up the grout as best as can be done before it sets. Backsplash looks great, would recommend.
    - Jesse S.
  • F
    Total Home Improvements
    If you are concerned about the safety of your family by electrical work performed without permits or inspections leading to violations of the electrical code, then please read this review. I signed a contract with Total Home Improvements. They started a bathroom remodel on 4/19/18 with a pre-construction meeting. On 8/9/18, the owners told me they are breaching the contract and will not honor any of the warranties, because the subs do not like when I inspect their work. In my remodel, they did not follow the electrical codes or the manufacturer���s installation instructions. When I brought these issues to the project manager, the job resulted in delays. The job was started 4 months ago and I still live in a construction zone with a leaking toilet and electrical fire hazards that do not meet the code. I feel that they put my family���s safety in danger by installing a new heated floor in the bathroom without getting a permit or inspection. After they said they would not come back, I asked the county electrical inspector if a permit was needed. I asked this because if there was a fire in the heated floor the insurance may not pay if a permit was needed and not obtained, especially if the fire was caused by one of the safety issues. I am lucky the inspector came over anyway, because the 6 items he found not to code were safety issues and were serious. I would not have known about these issues until I had a fire in the house. After the inspector came to my house, then total obtained the plumbing and electrical permits. Of course they got electrical and plumbing violations for not getting a permit, and for not requesting an inspection. The inspections revealed that there were at least 6 items that did not meet the electrical code. These are serious issues. 1. There was no caulking in the fire stops. 2. There was no ground wire in the floor heating panel. 3. The wires were not secured in the attic and crossing near the access door. Wire was run over the floor and the ventilation ducts. The wire was not secured anywhere in the attic. This is both a safety hazard and a tripping hazard. 4. Metal 4��� square box needs to be bonded. 5. Tile heat circuit not labeled 6. Vanity lights were not secure. Total ran a new circuit for the heated floor, which requires a permit. The electrician turned the floor over to me and demonstrated the operation. He then said it is all yours. Total���s excuse for the violations was that they were not finished. If total was not finished, then when would they finish? They already left the job and said they were not coming back. They did not get a permit so there was no inspection required. If there was no inspection, then I would have had to live with these safety issues. The owners of Total still insist in an email ���No one gets permits for a bathroom remodel unless a fixture is getting relocated, however, once you start questioning the county officials they want to cover their rear ends and asked us to get permits. I suppose it may be a gray area in the codes, but it is unheard of with a remodel unless fixtures are being moved. If we were to have pulled a plumbing permit the inspector would have come out and asked why he was there. Now with that being said, if you ask the county if you need a permit for anything they will say yes because again, they want to cover themselves. There would not be enough inspectors if everyone remodeling a bathroom pulled permits. Where would it end, getting permits to change your faucet or toilet? No water lines or drain lines were changed. Now with the electrical, a permit is supposed to be pulled although again, it���s very rarely done for something so small.��� This job required a permit because they installed a new circuit from the electrical panel. Since they had so many code violations, how many of the other jobs in the past also required permits, and how many safety code violations are left unknown in other people���s houses? Only after they were issued code violations did they want to come back after quitting. Total now wants to fix the code violations using their contractors. There were problems with the shower bottom retaining water. The owner stated that I should not have picked the flat stones if I did not want water to stay in the shower. After contacting the manufacturer, I received an email that stated the floor was not installed correctly. The contractors did not follow most of the manufactures instructions, which voids the manufacture warrentee. This is true of the tile, thinset, waterproofing, floor heating, Durock cement backer board. I took some pictures during the work and forwarded them to the manufactures. The response for all the products used was that the work was not done to manufacture specs and voids the warrantee. The manufacture of the waterproofing band also told me that the job will most likely fail in the future. There was about a 4 x 4 inch spot where the waterproofing band was pulled away from the wall behind the tile with no thinset support. The tiles are 12 by 12 inch. Total���s answer is they do not need to follow the manufacturer���s installation instructions, and their way is just as good. I do not see how covering the back of a shower tile with 50% thinset is as good as 95%. The goal is to get 100% coverage. The project manager pulled one of the questionable tiles off the wall to repair the waterproofing band, but chipped the tile next to it. The cement board was damaged during the removal of the chipped tile. He cut out most of the damaged Durock, but now I have no waterproofing band, and some damaged Durock cement board. I do not see how this is just as good as the manufacturer���s installation instructions. In the contract it specifies what tiles should be heated, and most of those tiles do not get warm. They said it does not matter. They say it will get heated from the radiant heat of the other tiles. During a three hour test, the tiles did not heat up at all. These tiles were in the contract for a reason. These tiles were the entrance to the bathroom, entrance to the toilet area, and partially in front of the toilet. The owners told me that the tub was installed wrong. They said the tub would fail because the bottom of the tub does not touch the ground. They blaimed me because I wanted tile under the lip of the tub. When I talked with the project manager, we discussed putting tile under the lip of the tub as it was originally. We agreed that would look best. When the tile under the lip was installed, they had to use several layers of tile to raise the tub enough so that the water would drain away from the tub, and toward the shower. If this was wrong, then why did they not mention it before, and why did the tile contractor raise the tub even more? There are many other examples I can provide of improper installation. The owners stated that they met minimum standards and do not have to do anything better. I do not feel that this is quality work like they advertise. I do not feel that it is not reasonable that a 3-5 week job should have a lot of work left after more than 4 months. I also do not feel that it is reasonable to let contractors perform work that will later be hidden, and not be allowed to inspect their work. Once it is closed up than the discrepancies will be hidden. If you want a job done to minimum standards, and not industry best practices then sign up with someone who states that all work shall be performed in accordance with the performance criteria as established by the ���Residential Construction Performance Guide���, as published by the National Association of Home builders, Remodeler���s Council. This document provides minimum standards that are low. For example, it allows molding joints to be open the thickness of two American quarters. I believe that this document is written by contractors to limit their liability. If you want quality work, then find someone who uses the standards for quality, such as the ���Tile Council of North America Handbook���. This document is best practices, and protects the consumer.
    - Jack A.
  • A
    ProSource of Newport News
    I worked with Wendy at ProSource. She was amazing! Very knowledgeable about the tile products and how they would look installed. And she was also very patient as I considered the hundreds of tiles Prosource has available! The work was recently finished and the bathroom looks amazing, in large part due to the advice I received from Wendy at Prosource! I would highly recommend a trip there before you start your next project.
    - Anthony P.
  • A
    Yorktown's Handyman LLC
    Josh and his assistant did a wonderful job putting our kitchen back together after a water leak. Many repairs were needed and they did it all! They always showed up early each morning to get the job done. Josh is professional, friendly and most importantly does really great work. I felt at ease that the job would be done right. I was very pleased with the services provided and would recommend them to anyone needing small or big jobs done right.
    - Crystal B.
  • A
    The Virginia Bath Company
    Very Well. Of the four estimates we received, Virginia Bath was slightly above the median cost. Confidence in execution and quality of material were the deciding factors in our choosing to go with Rich Sowinski. His estimate provided the most detail. He outlined all the steps he would take from protecting the carpet in our home to expected completion timelines for the various phases of the remodel. He provided extensive information on product options, construction techniques, and responded promptly to all our inquiries. He completed the shower remodel exactly as he promised in the contract. The glass enclosure presented a challenge with a 45 degree wall angle which created a minor delay, but Rich stayed on top of things to the finish. I was most impressed with the quality of the tile and grout work...truly professional!! Rich and his crew were a pleasure to work with and have in our home. Courteous, personable, and conscientious, you could not expect better.
    - John T.
  • A
    Titan Contracting LLC
    Erik was prompt and professional.  He was flexible with coming out to do his part of the job in coordination with my cabinet installers.  Most of my communication with him was by e-mail, which I appreciated.  He and his crew were good about cleaning up.  I am very pleased with my experience with Titan and would certainly contact them again for any additional renovation I might plan.
    - TIINA M.
  • A
    BONES TILE
    OK, so I gave them two B's but that's kind of unfair. I needed the tile work done within a few weeks because of a family reunion and they didn't call me back for quite some time - turns out their answering service had failed them. After we got communications established, life was good. Bones was very professional, explained everything that a nosey homeowner wanted to know and did a superior job. The craftsmanship is notable for its attention to details and clean planes.
    - Rick G.
  • A
    Total Home Improvements
    The short version:
    All THI services exceeded our expectations completely!  The quality of the work was outstanding and we are completely satisfied with the results and would highly recommend Total Home Improvement to anyone needing home improvement services.
    The long version:
    We became acquainted with THI at the Hampton Home and Garden Show and spent some time talking with them at their booth.  As a result of this conversation we decided to ask for an estimate of the work that we needed performed on our home.
    Joe Chiapetta was the Design/Sales Consultant who met with us to determine what we wanted and to provide an estimate of the services.  He was simply fantastic and incredibly knowledgeable.  We had a basic idea of what we wanted to do with the room that we wanted finished and he helped us understand what could be done and at what cost.  He made several suggestions that were right on and contributed to the overall superb finished result.  He also gave us estimates for the other work we wanted and reasonable alternatives with their associated costs.  We felt that all the estimates were very reasonable and were very comfortable with Joe and so we asked TMI to perform all the work we needed.
    The work was started with a "walk thru" with Joe, our Project Manager Kenny Brown and Supervisor Greg Rankin.  The purpose of the walk thru was to meet the Project Manager and Supervisor and to communicate the plan and ensure that everyone was on the same page.  Everyone was incredibly personable and articulate about the job.   I was given a timeline for the work.  I cannot say enough good things about this THI crew.  They are highly professional and skilled at what they do.  And they are incredibly nice guys.
    As is often the case with home improvement projects as the work progressed we came up with other "projects" that we wanted done.  THI was incredibly accommodating and added the jobs to the project and accomplished them within the original timeframe.
    During the project when I was around I peppered Greg with questions about various topics on home maintenance.  It became obvious to me very quickly that Greg has a great wealth of experience in all aspects of home improvement/repair.  He was happy to take the time to educate me on a variety of topics and even taught me a great technique for patching holes in drywall.  To demonstrate the technique he patched a couple of holes in my garage that weren't even on the work list.  It is obvious he enjoys his work and teaching and is incredibly good at it.
    We were totally satisfied with the finished result which was outstanding.  The exterior of the house looks fantastic and the painters did a superb job.  Being on the water the elements had played havoc with the exterior wood of our house so there was a lot of prep work to be done before painting.  The painters ensured that the wood was properly prepped/sanded/primed before the final coats of paint were applied and believe me that was no small undertaking.  The prep itself took several days.  The painters were simply fantastic and the final result was reflective of their skill and hard work.  We were totally satisfied with the result which exceeded our expectations.
    The room that was finished over the garage turned out better than we could have ever expected.  The room's shape provided a challenge in finishing but the final result made it the most appealing room in our home.  Joe was right on in his recommendations and we are likewise totally satisfied with the results.
    We felt very comfortable with everyone who came to work on our home from the insulators, the drywall installers, the electricians, the cabinet installers, the painters, and of course the supervisors (Joe/Kenny/Greg).  The supervisors kept in close communication with us and ensured that we were happy with the work at each step of the project.  The entire Total Home Improvement Team was highly professional and personable.
    In summary, we had a rather large and varied home improvement project that Total Home Improvement performed in an exemplary and cost effective manner.  The final result was simply fantastic.  We are totally satisfied and highly recommend Total Home Improvement to anyone needing work performed on their homes.
    - Clyde P.
  • A
    Total Home Improvements
    Work started on schedule, June 25 and work completed 1-1/2 wks. early, July 1. Work is very professional. Excellent cleanup each night. Project is beautiful and exceeds our expectations. Great work and 1st rate materials. Can't say enough about THI.
    - Mary Jane C.
  • A
    Total Home Improvements
    Unfortunately I was not able to watch all the details and I only vaguely remember the date; but this stupid site requires a precise date!
    Heck, I'm not even sure of the price (But these are approximately correct) ! I like to watch these craftsmen because what they do is not rocket science, and I AM a Rocket Scientist!  As a NASA n*** I like to watch every step and learn every detail of what they do so I can do it in the future (if I want to!-)
    - Jerome K.
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Tile Installers in Yorktown

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