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Appliance Repair reviews in Woodstock

  • D
    I sent out bid requests to 4 local HVAC contractors but
    did not receive a bid back from any of them. Why? Because I tried to protect
    myself by including a few simple contractual type agreements in my Invitation
    to bid which the bidding contractor had to sign and return with their bid. None
    of the agreements were outrageous. They were simple things like; requiring the
    contractor to repair any damages made by the contractor?s employees to my
    property and the neighboring property, requiring the contractor to repair any
    damages made by his employees to the new equipment being installed, etc. You
    would think that these reasonable and normal expectations should be a given and
    no problem for any reputable contractor; right? Wrong!
    These types of contractual agreements may work for a
    general contractor who could possibly provide the sub-contractor with future
    business but, if you are a homeowner of only one home, forget about it. The
    sub-contractor won?t even respond. I did receive a phone call from one of the
    subs saying he was ?too busy and with all the procedures, he would not be submitting a bid?. So forget
    anything you may read about protecting yourself when choosing and hiring a
    sub-contractor. I was very surprised to learn that most sub-contractors don?t
    even have a contract of their own and, those that do, are very brief and worded
    to protect themselves, not you. There should be a law requiring a general contract
    to protect both parties as part of any job of this scope. But, there is no such
    law so, it is up to you to carefully research and carefully select a reputable
    contractor.
    I ended up going with Sears for the replacement of my Heat
    Pump. I at least received a renewable 5-year maintenance agreement for my Heat
    Pump which includes an annual service visit (although Christopher, my Sears
    Sales Consultant said it would be a twice per year service visit), giving me a
    little peace of mind. Over all, the installation went well and the new heat
    pump seems to be functioning properly so far. The biggest issue has more to do
    with the Sears sales representative and the lack of follow up after the sale. I
    had contacted my sales rep after the installation by phone (left a message on
    his voicemail) and email with several questions after the installation and got
    absolutely no response. My questions to my sales rep were:
    1.   The Heat Pump I purchased was a Kenmore model but,
    the replacement Heat Pump that was unloaded from the installer?s truck was a
    Heil brand. The contractor simply replaced the Heil labels with those
    displaying the Kenmore name. Christopher, you had informed me during our
    consultation that the same manufacturer that built the Carrier brand also built
    the Kenmore brand of Heat Pump. But, you did not mention this was also the case
    with Heil and that my new heat pump would actually be a Heil brand. So, is this
    the case??
    2.   You had also mentioned during our consultation
    that the contractors which Sears uses to install your Heat Pumps can work for
    Sears only. However, the contractor which showed up, Arctic Air based out of
    Front Royal, VA., does not contract exclusively to Sears. They did an excellent
    job and I am extremely satisfied with the installation they performed but, I am
    curious why you told me Sears contractors can contract jobs with Sears only.
    3.   When the Heat Pump arrived, the air filter for
    the air handler was missing. According to the contractor, my new heat pump was
    to have had a washable air filter with it. But, he found out later that the
    filter was supposed to have been ordered separately and, I assume, had not been
    ordered. Greg with Arctic Air went out of his way to obtain and install a
    filter for me but, the filter he brought was not a washable filter. I would
    like to have the washable air filter that this unit was to have been equipped
    with. Can you help me with this??
    4.   When the contractor showed me the new Thermostat
    for my new Heat Pump, I noticed that is was a very basic version of the same
    brand I already had but, my existing model was a much better Thermostat. I had
    also told you during our consultation that my Thermostat was only about 1-year
    old and I didn?t think I needed a new Thermostat. Regardless, when I examined
    the new Thermostat to be installed, I declined the replacement Thermostat to
    keep my existing and better model from the same manufacturer. Can you help me
    obtain a credit for your returned unused Thermostat?
    To this day, I have not heard a word back about my concerns from
    Christopher (my Sears Sales Consultant) or anyone else with Sears about my
    requests and concerns. I hope this is not a sign with things to come with my
    maintenance agreement. Overall, I would recommend the sub-contractor (Arctic
    Air) who installed the heat pump but Sears needs to vastly improve their
    follow-up, customer satisfaction procedures.
    - Lenny L.
  • A
    unknown
    - Elizabeth B.
  • A
    He was a very nice guy and highly recommended by me.
    - Michael B.
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Appliance Repair Services in Woodstock

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