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Storage Unit reviews in Woodbridge

  • F
    Upon looking for a mover in my area, I found Pro American and was originally impressed with their office staff. I had no hesitation booking with these folks. Price seemed right, their staff friendly and knowledgeable. I had 2 small storage units that I would be emptying. My items were already boxed and wrapped from my previous move not so long ago, so this seemed to be a pretty easy job. I presented my inventory list to the girl I was speaking with, including 2 large, heavy armoires, one bigger than the other. I stressed the fact that I had 1 flight of stairs and needed 1, possibly both of these heavy armoires moved to the bedrooms that were upstairs. I was reassured by her that that would be no problem. I was told this was all part of my quote and the 2 men she suggested for the job would be able to do that. I was fine with her answer but decided, on my own, before booking to add another man just so things would possibly move along smoother and end sooner with the help of the extra hands. I called back to book the move and spoke with a different girl this time, confirmed my inventory list again with her and just as before, nothing was said to me of any concern she may have with my items, so I set up the move. I had no problem at all with the extra and final price and had even prepared extra cash on hand to tip the guys. So moving day comes. I received a call early asking if I could change my time. No problem, I did that for them. The guys arrived and all was well until the crew leader decided that the last item they needed to load, the big armoire, was too heavy for them and he did not want to load it on the truck. Even stating he had no room on the truck and they could come back later and get it. But for now he wanted me to leave it at the storage unit. Wait just a minute. Did I not hire movers? My response was - I hired movers, didn't I? No I'm not leaving it! I would like you guys to move it now please. Begrudgingly, they rearranged a chair on the truck and miraculously space appeared. They moved the piece while explaining to me they were doing me a favor. They only move big pieces with 4 men not 3. On the way to my condo, I called their office and told them that the movers did not want to move the armoires, stating they were both too big and heavy and they needed 4 men. Mind you this is a 3 man team and both these armoires have been moved twice in the past few years by professional movers - 2 men teams each time! The office listened, did nothing and told me the manager would call me back, no one ever did. Arriving at my condo the crew leader asked if I had a garage before he even backed in to unload. I have a carport, not a garage, but I said yes. Little did I know what he was up to. Anyway, I then showed him my condo and gave him two points of entry they could use. One straight shot in to living room with a 3' wide opening, the other a side door with one turn. I was inside, and the crew leader came in from his truck. I told him that it was ok that the big armoire (71"Lx48"Hx27"W) could go on the wall in the living room instead of upstairs, not what I wanted but I gave in. I said however that I would still like the smaller one upstairs. That's when he began to tell me he was not taking either upstairs, they were too heavy and big and told me he was going to unload the large armoire into my carport, he would not bring it in. I could not believe this. Being in the furniture business, I've seen solid wood king bedrooms sets with hugh armoires and large dressers being delivered upstairs to customers daily by 2 men teams. I told him so. And I told him I did not want this armoire in the carport that it will fit perfectly with room to spare through the door and straight into the living room. His response was "No, I'm not gonna bring it in and I'll just unload everything else you have along with the armoire into the garage (carport). Then you can call them to come over and move it for you." My response - If you do, I'll see you in court! He stormed out saying I mentioned court and he wanted nothing more to do with me. I asked my son-in-law who was home to see if he could help defuse the situation. He did and told me that the mover said he would no longer deal with me. If I went upstairs, away from them, they would put the items in the house. I was totally offended and really pi****! I gave my son-in-law the money to pay, minus the tip and went upstairs. I came down 45 minutes later to see them gone and the job done, the smaller armoire not moved upstairs, and the dinning room table not assembled. All part of my quote. And guess where the larger armoire is, right - my carport. Well now, solid wood and humidity don't mix. As it sets outside, not secured and in a very humid carport. I am furious!!!!!!!!!!!!! About the call back from the manager - never happened !!!!!!!!!!!!
    - Vickie F.
  • A
    Zippy staff arrived on time as promised, loaded truck within time given, were very courteous, professional and did a great service. I would hire them again and recommend them to anyone requiring temporary storage.
    - Aide C.
  • A
    Great!!!! Zippy Shell was amazing!!! Pricing was amazing and I was not charged for anything that was not discussed before hand. All of my items wrapped and moved with care. I highly recommend Zippy Shell. The staff was super friendly and professional!
    - Isabelle K.
  • C
    The first unit didn't have any lighting, but the second unit was a lot better. They promised me I'd get the first month free. However, the first month ended up not being free. They had a free vehicle to use but there was a lot of cost not mentioned when trying to reserve it and I could only have it for three hours. I had to fill the vehicle back up and had to put down a deposit in order to use the vehicle which I didn't get all of it back.
    - John H.
  • A
    Called for an estimate, was told to use website. There was a lot of back and forth, but we finally got scheduled a week out. They arrived early which apparently was when the clock started. They were actually quite quick- granted I only had boxes, no furniture, in a 12x10 storage unit. They moved everything 2 flights up to my condo. Not sure if you're supposed to tip, but we did. Nothing was broken or missing at the end of the day. We paid 400 for 3.5 hours- if I remember correctly.
    - Stephanie A.
  • A
    Although the crew was a little late due their work load for the day, they were very professional and detailed in providing the very best moving services.  Each item was wrapped very well and moved carefully into the truck.  No surprises regarding pricing or any extras required.
    The sales representative was very pleasant, professional and completely honest in assessing the pricing for relocating the furniture.
    - Larry L.
  • A
    At the last minute we had no home to move into and the guys from Two Marines Moving adapted to move everything into storage. They also were able to get a crew back out when we were finally able to move in. Both crews did a great job and I have referred them to all my friends. I would use them again without question.
    - Jason G.
  • A
    Hailer's crew was fantastic! The first time they helped me pack and move from my childhood home. Needless to say, it was packed. I had boxes but grossly underestimated the number needed for the job. Hailers crew came prepared by furnishing packing paper, tape, numerous size boxes and protected my furniture with pads. They thought of everything. They were friendly, courteous and professional. They placed the furniture quickly and carefully in the new home. The second time they helped me move my mother. I counted on them to do the entire move. They packed everything carefully and delivered it to her new place. Once there they unpacked and help make her new home picture perfect for her. I have just finished using Hailer Transfer for the third time in one year. They are still number one in my eyes.
    - Beth H.
  • A
    They have a professional manager that is conscientious. This is not climate controlled. It is outdoors everything in the elements. The facility is aging but the manager does anything she can to keep it up to policy. Security is maintained. The manager lives on the premises.
    - Lee M.
  • A
    unknown
    - June B.
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Storage Units in Woodbridge

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