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Auto Store reviews in Woodbridge

  • A
    Ted Britt Ford - Fairfax
    Since I have a maintenance contract with Ford, the work went very well. Olivia, my service adviser, kept me informed for all the work that had to be done. Because I have the Ted Britt for Life capability, I was given a loaner car and was able to go about my business without a hitch. Due to the amount of work required, they worked on the car over night, and I was able to pick up the car the next morning.
    - Florence Z.
  • F
    LAKE RIDGE AUTOMOTIVE
    Use to be a good shop. Been going to lake ridge auto for over 10 years, we have brought them lots of service and lots of customers. For the last two years we have been getting crap for service. They over fill the oil which can cause bad damage to the engine. They have put the wrong oil filter on my car. If we go in for a small job such as an oil change which only takes 15 minutes, to come back the next day and that is my response until I do it myself. They fail to tell you of work that is critical, my mothers car's subframe is rusting out and we haven't herd a single thing from them. My mother also took her car to the shop for routine maintenance and her tune up, and the shifter was sticking, the maintenance was only supposed to take about a day, it took them 3 days and the bill didn't reflect on how they worked on the car because they knew they messed something up, they rewired the shifter to the brake pedal sensor. Later in the day my mother noticed that her remote start wasn't working on her her car. So she calls and they tell her to bring it in, so I brought it back to them, I walk in the office and they ask what I needed, the mechanic said the remote start is bad and aftermarket and I quote "we don't **** with aftermarket systems" and they can't do anything even though they disconnected it. So we take it to the dealership that originally installed the remote start, they didn't know what was wrong with the starter so he called art the owner of lake ridge auto. Whatever he said to the dealership they said he couldn't fix it. So my mother said forget the remote start. We also noticed the brake lights were staying on and the engine light was on even after both shops had worked on it. So I go to advanced auto and pick up a brake light sensor and take it to my friends shop. I first hook up the computer reader, and found that it was the brake light sensor that was messing with the shifter. Which art had said it was the remote start that was broken, so art had changed us for unnecessary maintenance, disconnected wires on something he says he doesn't tuch. So I replace the sensor in about 30min, and the light is off and the original problem is fixed. I get home and my mother said the dealership rewired everything and they couldn't get it to start so it was one wire that needs to be connected. The reason it wouldn't work for the dealership is because the brake light sensor was bad and it was killing the battery not allowing the remote start to function properly. Well I connected the wire and it works again. Not because a Certified mechanic that apparently forgot how to do his job the right way. my mother had to spend hundreds of dollars to fix something that cost $15 to begin with, I fixed the auto start not the people who almost broke it completely, they should repay all lost money do to there negligence, I recommend finding another family owned shop because they stopped caring for the people that put money in their pockets.
    - Tyler B.
  • A
    A1 Auto Solutions
    Aaron did a FANTASTIC job installing the XM radio in my SUV.  He ran the antenna from the back of the car to the front.  He completely hid the wires to the unit (I really expected the wires to be visible between the unit and the aux jack).



    I would HIGHLY recommend him to others.
    - Colleen M.
  • D
    Liberty Equipment Repair
    On 17 March 2011 I dropped my Chevy Silverado pick-up off to have transmission cooling lines fabricated and installed. Although they performed this task properly (minus the clean-up), they caused damage to another component. ?After I left the garage and drove home, the next morning I started my truck and the check engine light came on. ?I had the code checked and it was a mass air flow (MAF) sensor fault. ?On Monday 21 March, I contacted Dan (service representative), explained the issue, and asked him if the technician knew of any issue. ?Dan told me that the code came on when the technician started the vehicle after performing the service. As part of the cooling line repair, the technician had to remove the air intake assembly which houses the MAF. ?Dan confirmed that the assembly was removed and reinstalled, and after the technician noticed the code for the MAF, he reset it but I was not told. ?I took the truck in on Wednesday 23 March ?to have Liberty fix the issue. ?On Wednesday afternoon, i spoke to Dan who informed me that the MAF had in fact failed, but he felt Liberty had not damaged it and they weren't responsible for fixing it. He did agree to speak with the service manager about the issue. ?Later, I received a call from Chad (presumably the service manager) who verbally confirmed the following: 1) there was no check engine light on then they started the work 2) they did remove and reinstall the assembly that houses the MAF 3) the check engine light came on immediately after they started the vehicle 4) they reset the code and did not tell me 5) the MAF failed. ? Chad stated it was just a coincidence and his people had nothing to do with it. ?I informed him that for his theory to be true, the MAF would have had to have "coincidentally" failed while the part was removed and engine was not running, therefore, it could not have been anything other than their fault and that they are responsible for replacing it. I told him I believe the assembly was dropped and it caused damage to the internal electronics of the MAF. ?He stated that if that were the case, there would be signs of external damage, and furthermore any pothole would have done the same thing. ?This is absurd since pothole shock energy is absorbed by tires, suspension, engine mounts and even the mounts for the air intake assembly itself, but the shock from being dropped on a garage floor would transfer directly from the concrete into the component. ?Additionally, I checked with two mechanics who also believe that if the assembly was dropped, it could easily ?have failed without showing any external signs of damage. The bottom line is that I dropped my truck off with Liberty Equipment with no check engine codes on, and they removed a component, replaced it, and it failed immediately. They did not inform me of the engine code or the fact that they reset it (possibly in an attempt to conceal it), and ultimately, they refuse to take responsibility for damage that was caused during the time they were performing service that involved removing and reinstalling the part that failed adn caused the check engine light. As another example of their lack of professionalism, they left transmission fluid on the new lines and other components under the truck which initially made me think the new lines were leaking too. I spent 30 minutes under the truck drying all the components just so I could ensure the actual work was performed correctly. The initial service cost me $689.71 and the replacement MAF cost me $392.26 making the total repair $1081.97. It is my assessment that any company that refuses to repair a component that was clearly damaged by something they did, is not a company worth taking a chance on with your vehicle or your money. LIBERTY EQUIPMENT'S LACK OF PROFESSIONALISM WAS CLEARLY EVIDENT TO ME AND I WOULD NOT RECOMMEND THEM TO ANYONE FOR ANY REASON.
    - Jeff C.
  • A
    C & E AUTO SERVICE INC
    They are generally very good in getting you in within a day. They are conscientious of their work. They always remember what they have done on the car in the past and we have never had them re-work on something. We have never been disappointed by them in any ways.
    - MARY ANN & JOHN C.
  • A
    HOLLIN HALL AUTOMOTIVE

    They are good. I like the quality work. They explain with what they are doing and what the problem is. I feel like they are not trying to gyp me. I have been using them since 2010.

    - Ann G.
  • A
    Yates Automotive Inc
    Always they know who you are and knowmytruck.
    - Mark G.
  • A
    All Tune & Lube Total Car Care
    It works very well.
    - Lloyd T.
  • A
    LINE X OF MANASSAS
    unknown
    - Cheryl K.
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Auto Stores in Woodbridge

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