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Repair & Maintenance reviews in Winchester

  • D
    Spichers Appliance
    On November 20 of last year I called Spichers' service department (in Winchester) to look at my dishwasher (which I had purchased from them less than two years prior) because it wasn't washing well. A repair person came, and he diagnosed that it needed a new dispenser. He returned on Dec. 7 to install it. It did not fix the problem. I called again on Dec. 8 to say that it was still broken. He came again on Dec 12th. This time he said it needed a new wash motor and a new controller, both very expensive parts. In fact, someone else from Spichers came to give me that news and ask if I'd just like to get a new one instead. And also to say that I was going to be charged another $119 service call fee (which I thought was unfair as he should have fixed the problem the first time). The total was up around $650. Having already sunk $200 into this dishwasher I couldn't at that point give up and get a new one. But if he had told me all this at the first service call I certainly would have just chosen a new one and I'd be happily washing dishes now. So, they ordered the parts. On Dec. 26 the repairman returned to install the parts. By the time he was done he said that the washer didn't, as it turned out, need a new wash motor (or controller--I can't now remember which he installed and which he said it didn't need) but instead needed an only slightly cheaper part--the user interface--that wasn't broken before he started working on it! So now, my dishwasher was still not fixed, and he's replacing a thing that used to work. I emailed Spicher's and they checked on the part, finding out that it would be in the following week (a four week wait, total) and they clarified that I wouldn't be charged another $119 service fee, but made no other overtures to make sure I was getting good customer service. He came in put the user interface in. He said it was fixed. I washed dishes that night and it was NOT fixed. Still had the SAME PROBLEM I'd originally called them about. I called them in the morning and (to their credit) they came right over that same day and worked on it again. Finally figured out it was a piece of glass in the motor preventing it from spraying the water around. They removed that and cleaned and oiled the motor and it appears to work now. That means he replaced THREE parts I DID NOT NEED, and set me back more than $500 for a problem that he should have found and fixed on that very first service call. This is truly one of the worst customer service experiences I've ever had. I am extremely disappointed. I like to try to use local businesses as much as possible, but this experience is definitely making me re-think that.
    - Casey H.
  • C
    There was no out of pocket cost. Overall, they're pretty average. It took them a week and a half to fix the freezer, that was a pretty big inconvenience for them to show up and okay, we diagnosed it, now we have to order parts, we don't have them. It was what I would expect out of a company. There was nothing mind-blowing about it, it was hey we're going to show up between 10 am and 4 pm, the guy is going to call you before he shows up. If it was free I would use them again.
    - Chris D.
  • A
    best buy geek squad
    The technician was in and out in just a few hours. Where it took another company 5 days to try to do. Very professional and know what they are doing. They have a high level of quality of work and will stand behind the work completed.
    - Brian G.
  • F
    F H Furr Plumbing Heating AC & Electrical
    Our furnace was broken and making a loud racket.  FH Furr came out promptly, technician told me I needed a new inducer motor, which would be $450 installed.  But then he said it would be better for me to buy a whole new system, costing between $12,000 and $15,000.  When I asked him if he received a higher commission for me buying a new system, he said yes.  He went out to his truck and came back in with a new price of $950 for the new inducer motor, saying the motor I needed was more "unusual" than he first thought.  After he left I went on Amazon and found the motor he was selling for $210, and the reviews say it takes 10 minutes to screw in.
    Not sure how I can recommend using a company who pays their guys more money to get people to buy things they might not necessarily need (new systems) - especially when the repair price is doubled in 5 minutes to make the new system appear more attractive.  $950 to install a part that costs $210 to install in 10 minutes is dishonest and disgusting.  We ended up putting in a similar brand new system (and a better warranty) from another company within the same price range ($13,100), but who I trusted much more and gave me a more honest opinion of what the needs for my home were.
    - tim r.
  • F
    Shenandoah Appliance Plumbing & Electric
    Shortly before Christmas and after reading the reviews on Angie's list we contacted Shenandoah appliance to fix a " funny noise" problem with our 8 yr old Bosch dishwasher. The technician realigned our unit which took care of the noise. He also ran a diagnostic, one of the features of the high end machine and informed us that our heating unit was not working properly. We agreed to have this replaced. The cost for two visits and parts was now $378. The next time we ran the unit the timer was off; the machine just ran on cycle one for hours. The technician returned again and stated that the timer was tripped by the bad heater which he said he fixed. There were no parts needed and he stated that he would not charge for the visit. We then received an invoice for $89. The next time we ran the unit our kitchen floor flooded. The technician returned again, said he fixed the leak but stated " every time I go into this unit something else fails". We would now need a new control board and drain pump. He did not recommend further repairs. We contacted Shenandoah Appliance to determine how they would resolve this problem. They offered no compensation and stated that they will no longer work on Bosch units because the diagnostics do not give you an accurate reading on what is wrong. I was under the impression we hired a technician for that. So now we are out almost $400 and a unit that worked fine except for a funny noise is no longer repairable. This is not how you take care of your customers. Would never recommend this company.

    - Kenneth & Susan A.
  • A
    Eternal Flame LLC
    We have an outdoor firepit that is fed by natural gas and uses shattered glass as the media in the pit. Ever since the firepit was installed we have had an issue with the flame being almost invisible and what you could see was blue. A gentlemen from Eternal Flame came over and observed the issue and felt that there was too much glass in the pit and that the pieces were too small. He spent 30-40 minutes pulling our excess glass and then sorting the smaller pieces from the larger pieces so that he could put the larger pieces near the burner to allow more air flow. This simple change made a huge difference in the color of the flame and our firepit finally has the yellow flame that we had hoped for.
    - William W.
  • A
    Shenandoah Appliance Plumbing & Electric
    It is the second time we've used Shenandoah Appliance and we will continue to use them for our appliance repairs.  Tech was on time (I believe he may have actually been early), very professional and took time to explain to us what he was doing, what was wrong with the machine and what we can do to prolong the life of the machine.
    - Tabitha C.
  • A
    Shenandoah Appliance Plumbing & Electric
    Mike arrived on time and began to fix my oven immediately.  He solved the F9 error code and had my oven working again in an hour.  He was curtious and explained his work to me in plain terms.  I recommend this vendor.
    - Peggy D.
  • A
    Tony's Shoe Repair
    I live about 25 miles away and thought I would have to drop the shoes off and come back another day. I was very happy when I took them in and was told they would be ready in 30 minutes.....and they were!
    - Carol P.
  • A
    I had a school clock that we purchased over 35 years ago, it stopped working, would not function, I took it apart and spent several hours on it, on and off, thought it was gone.  Looked for repair shop, my wife found TIC-TOC KLOCK SHOPPE.  Called, and David said to bring it down, he allowed me to bring it in later in the evening because I did not get home from work until late.
    David inspected the clock while I was there gave me an estimate, and time when he could have it completed.  Main reason we wanted the clock repaired was to pass it along to my son, when he was very young he showed interest in the clock, learned to tell time, and asked if he could have it when we passed, that year my wife and I each lost a parent. David called me, in least than half the time he thought it would take, and again allowed me to pick it up later in the evening.  We are happy to have the clock hanging on the wall working perfectly, keeps time perfectly and the chime sounds better than it ever did.  If you have a clock that means something to you or someone you know, you can trust to TIC-TOC KLOCK SHOPPE.  
    P. S.:  David ended up doing much more work then he estimated, (punching out and replacing wore bushing) then he thought and he kept to his estimate.     Thank you.
    - Bruce C.
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Repairmen in Winchester

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