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Pet Care & Health reviews in Winchester

  • A
    Ms Betty's Little Paws
    This is the only place I feel comfortable leaving my dog. She has been going here since it opened. It���s the cleanest salon I���ve ever seen. Karla the owner is very friendly and goes beyond to make I am is more than satisfied. Sometimes I don���t see what���s going on with my little girl and she catches it and tells me what I need to do! She really cares about my baby girl and that���s so comforting! My girl has some funky hair and without fail Miss Betty���s Little Paws does the most incredible job on her! Love the way she smells too! Her nails are always so smooth too! Miss Betty���s Little Paws is where I will be going and sending anyone with a small dog! You won���t find a better service or more caring ladies in a 50 mile radius!
    - Heather S.
  • F
    Please please do NOT take your pet to Valley Vet Emergency Center in Winchester, VA. They are all inexperienced and heartless. They killed my cat. Our regular vet said a sedative could be harmful and they gave him one anyway. I���m fairly certain they sent us home with a dead cat after $700 later. They won���t refund any of my money. I have heard they are very money hungry.
    - Sheri C.
  • A
    Valley Veterinary Emergency and Referral Center
    I would highly recommend Valley Veterinary Emergency and Referral Center for those times when your pet is ill and you either can't get into your vet or it is outside of your vets normal business hours. We arrived and my pet was seen within about 7 minutes. We had a diagnosis within about 15 minutes. She was given antibiotics, sub-q fluids and pain meds along with other recommendations. Everyone I encountered from the front desk to the vet were professional, warm, and showed care and concern for my pet. I have no complaints. I saw some Google reviews where people complained about the charges but I thought Valley Veterinary's prices were fair considering they are an emergency facility and they are actually more reasonable than other Northern Virginia emergency pet facilities that I have gone to in the past.
    - Kristine G.
  • F
    Berryville Avenue Veterinary Clinic
    We brought our new puppy here, as a new client, after showing up on time, they informed me I was 30 minutes late, which I was not, nor did they call the day before to confirm the appointment. We then sat and waited before being told we could not be seen as the Dr had to be in court.... The receptionist, who was very rude to begin with, then proceeded to say we could not be seen because we were late, which we were not, and then cut me off and in a very rude, and sparky tone told me to be quiet and let her talk. I confirmed the appointment when I made it 3 times, and then shortly after we arrived, another family arrived, and was told they were also late. Seems to be they have a scheduling issue. I also have worked in this industry for many years, and never have I spoken to a client in such a disrespectful tone, or demeanor. I guess the clinic must be doing very well financially to be able to provide such atrocious service to new clients since they obviously don't need the business. Would never recommend this place. The only person who was at all respectful and friendly was the woman who does the grooming.
    - Marta R.
  • A
    In my opinion they undercharge. I wouldn’t see why they shouldn’t raise their rates for comparatively what things cost, but just I think Dr. Davis has been very old-school, so he’s not concerned about money-making, he’s just concerned about taking care of animals. Their service and people are good. Now, if you are looking for something that's got pretty painted walls and all of that then you aren't looking for a real veterinarian. He is an older guy, so the place is older, but for care of your animal and the care of the people there, they are really good. They are starting to take appointments, but it used to be first-come, first serve.
    - Lance P.
  • A
    Berryville Avenue Veterinary Clinic
    I have been using this veterinary provider for all my cats (four of them) for several years now, and I have always been pleased. The prices are very reasonable, sometimes much more so than the prices charged by other veterinarians in the area (Dr. Pfouts offers a senior citizen discount). Veterinary assistants Dee, Megan, and Kent are all professional, courteous, and kind-hearted; everyone there cares a lot about the well-being of animals, as well as their owners. I have never been able to give a cat a pill (all those jokes about possibly ending up in a hospital after trying it are true!) but I have been able to take my cats to the vet's office every day they needed a pill and the vet assistants administered the needed pill - at no cost to me. I cannot overstate the value of this service!
    - Caffilene A.
  • A
    The trainers were very supportive, however I did not complete the full course because of scheduling conflicts.  As well, my dog was both a little too young, and frankly, a little too smart for the classes.  Fifteen minutes of practicing "Sit" just led to a very frustrated puppy before the session was over.  Perhaps if the classes were a little smaller, the group could move onto the next exercise more quickly.  I always felt like the trainers were willing to really work with us.  Also, the group environment made my puppy learn to focus on me, even with dogs and other distractions.  On the other hand, interaction between dogs is discouraged, so this isn't the way to go if you are hoping to let your dog play with other dogs and learn good dog-to-dog socialization.
    - M .
  • D
    We moved to Winchester early summer so we did not have a vet here yet.  Called several before we found one, Dr. Salem, who could see her on Friday versus waiting until the following week.  He did a thorough new patient exam and blood work and urinalysis.  We knew she needed a prescription for the Proin for the leaking urine.  However, then he said our dog had Lyme disease which surprised us since she had been treated with Frontline Plus (and tested negatively 6 months prior).  
    Dr. Salem gave her an injection of penicillin ($35), a 4 week dosage of antacids ($38.72) and antibiotic ($48) as well as the Proin (40 tablets for $48) for the urinary incontinence.  He said the Frontline Plus wasn't working on animals any longer and we needed the new brand that was only available from Vets called Vectra (3 applications for $52.23).  With the exam and blood work added the visit was $670.76.  When I got home I checked the price of the antibiotics, antacids and Proin online and it would have been $67 cheaper online.  :-(
    Dr. Salem said to come back in four weeks for the follow-up Lyme vaccination, which we did today (10/24/13).  He took her temperature and looked in her ears (which she has never had ANY issues with her ears) and then said she need this special Dechra Malacetic Otic Cleanser.  I asked if it could be purchased online and he said "No, only from Vets."  I then asked him for another prescription for the Proin.  He started to fill it himself and I told him I only needed the prescription that I was going to get it filled online.  He handed me the prescription and I asked him if he knew why I wasn't purchasing the medication from him.  He didn't so I explained that upon checking the cost of the medications his Proin was $1.20 a tablet and I could get it online for $.36 a tablet.  He said he was charging me $15 just for writing the prescription since he wasn't filling it.  When I asked him why he circled his Vet License # on the prescription and said because that license cost $400 a year.  
    I was just dumbfounded.  He charged me $45 for an office visit (he weighed her, took her temperature and looked in her ears), $32 for the Lyme vaccination, $23.25 for the Dechra Malacetic Otic Cleanser and then $15 for the prescription.  A total of $115.25.
    I understand the fee for the office visit and the vaccination fee.  When I got home, I checked online about the special ear cleanser and it was $9.99 for the exact same bottle and you do NOT need a prescription to buy it.  He was not truthful.
    I will not be taking our dog back to him.  It is important to me to know the person caring for my pet is honest.  Gouging prices for medications and then lying about it "only available through Vets" is totally unacceptable.

    - Carmen D.
  • A
    Carol has been our dog-sitter ever since he was a puppy.  When he was really little, she would come to the house during the day and let him out.  She started working with him when he had to be carried down the stairs, he was so little.  
    Rex is now about 4 years old.  Now when we have to go out of town, Rex stays with Carol.  He gets very excited to see her!
    - Rich B.
  • C
    The people were a bit disorganized. They had lost my dogs' immunization clearance when we showed up for our appointment. It was a Sunday, so there was no way to verify the immunization clearance over the phone. When I set up the clearance originally, at that time I was assured that this was all the verification I would need. But when I showed up on Sunday for my appointment, they had lost it. The manager/ supervisor got involved and they resolved it. They finally found it, but it was a quite a hassle until then. The services were advertised for ear cleaning, nails clipped, anal glands expressed, baths for both and haircut for one. The services that were performed were done well and professionally. The problem was the ears were not cleaned nor anal glands expressed. But they have told me that they do not express anal glands internally, which may have been the issue. They were quite reasonably priced and did well with what they did do. I have a mixed review for them. I would be willing to try them again, drawing attention to the items not performed last time.
    - Laura S.
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Pet Care Providers in Winchester

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