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Optometry reviews in Winchester

  • F
    Robson, Dr. Cheryl K.
    This was a terrible experience. My previous positive visit with Dr. Robson, and that of my daughter, were completely overshadowed by this poor experience with Dr. Reynolds, her associate. The office manager, Johnna, yelled at me through the phone and refuses to let me speak with Dr. Robson regarding this matter. My daughter was given a written prescription for new lenses and on two separate occasions I have attempted to order them online from Walgreens Contact program. However, both times they have denied allowing me to fill the prescription they wrote, and Dr. Reynolds signed. The primary reasoning behind this has not yet been explained to me through this office or a licensed professional thereof. The contacts my daughter is still wearing are cloudy, and her vision is now being compromised because of these delays. I have NEVER dealt with a more unpleasant individual than this office manager. I have also never had an office refuse to have my call returned by a licensed professional within the practice. A complaint has been filed with the state licensing agencies for doctors within Virginia. I attempted to forward a copy to the practice as well, however they refused to give me an email address for either Dr. Robson or the office manager, Johnna. DO NOT go to or take a loved one to this office if you expect expert services and patient follow-up. You will not receive it! How very unfortunate! A waste of my money! This episode is also being reported to my insurance provider as well, due to the lack of follow-through with this provider.
    - Kimberly B.
  • A
    Dr. Robson
    Excellent! The doctor is very good at his job. I have used him for a while now and would highly recommend him to friends.
    - Mary O.
  • A
    Robson, Dr. Cheryl K.
    The entire staff in the office is very friendly and easy to work with. It's very clean and quiet.
    - Justin S.
  • A
    Robson, Dr. Cheryl K.
    I have been going to her for twenty years. She is very competent. I would recommend her highly. You have to make an appointment. I can make an appointment but it might be two weeks away.
    - George G.
  • A
    Keenan, Dr. Thomas P.
    He is very down to earth and easy to communicate with.
    - Lois O.
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Optometrists in Winchester

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