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Medical Specialist reviews in Williamsburg

  • D
    Clay, Dr. Jean M.
    She was very rude to me. I guess its a good thing she is no longer in business. i went in there with severe ankle pain and she said was a fracture and threw me in a boot, Was in a boot for 6 months for a fracture. turns out wasn't getting better was getting worse. I had to change Drs because nothing was getting done. Turns out it was ripped tendons and had to have tendon surgery. repair.
    - Michele M.
  • C
    Arthritis & Rheumatic Diseases
    Was never called with results of testing. Received a nasty letter about cancelling appointment when emergency prevented me from getting there. Appointments after 2 are reserved for new patients only, everyone else has to take off work to make appointments. When asked about looking into other options, was given a short/curt answer and that was it.
    - Edward D.
  • A
    Ainsley, Dr. Krystal
    My life is on a better track now that I have Dr. Ainsley as a providers. She is so efficient in ensuring that my health plan is mapped out to make sure I stay as healthy as possible with maintaining my high blood pressure, cholesterol and diabetes. Thanks to her my numbers have improved and I am feeling much better
    - Keisha A.
  • A
    Jeffrey Blanchard MD
    Excellent. Dr. Blanchard is a fine doctor and I would recommend him without reservation. He is also very thorough and caring. You might be kept waiting longer than you want, however, he will spend as much time with you as you need. He renders very personal attention.
    - Janice I.
  • F
    Family Care Associates
    I need to get a shot but first I need to get the prescription from the pharmacy. I was told by the office staff that the pharmacy would give me the shot. When I got to the pharmacy I was told that they never give shots, this particular office staff has been told many time that the pharmacy does not give shot. I called the office back and was told to come in when i had the prescription and they would squeeze me in. Got the prescription but the office was closed for the afternoon for inventory but I could go to the urgent care or mountainview memorial hospital emergency room and they would give it to me. Neither is true! After wasting many hours trying to get this done I gave up. Eventually I got the shot but had to make another appointment with the Dr. 3 days later because the staff told me the dr. was too busy to speak to me on the phone. However when I was at the appointment I inquired and found there was no record of my call for the dr. to return. I spoke to the person in charge of the office (not the office manager) and he explained there would be extensive training of the office staff taking place. I hope so because the doctors are great.
    - Pam B.
  • A
    Joseph Feagan
    He ordered blood work and then updated the prescriptions. He took time to explain all the medicines and any side effects clearly

    I will continue to use Dr. Feagan as long as I live in Las Cruces,New Mexico. Though the staff leaves much to be desired, Dr. Feagan is worth it.
    - Pam B.
  • C
    Arthritis & Rheumatic Diseases
    The staff was pleasant. Dr. Laccheo was perfunctory, condescending and impersonal. I do assume he was competent. The phlebotomist was sullen and the procedure was more painful than any other times I've had blood drawn.
    - Donna D.
  • F
    Sentara Medical Group
    The comments that follow are my opinions, and you should know that I am unhappy with the Sentara Family Practice experience.
        When I first called Sentara for a doctor's appointment, I was coming from out of state and needed some necessary medications to be prescribed in Virginia. To be clear, I have never asked for nor received controlled substances from this practice. Subsequent to that call, I wound up with an individual who had not gone to medical school - call her "a medical care provider" (MCP). This switcheroo happened so seamlessly that I was puzzled reflecting upon it later. My impression was, 'a doctor can see you when pigs fly or you can be seen in a timely manner by a substitute.' I was in a time crunch and didn't really have a choice. After seeing my new MCP, I found it awkward to ask for a physician thereafter because who wants to be known as "That Patient"?
        In all fairness, waiting room time at Sentara Family Practice for a PA (physician assistant) was fine, billing is certainly well-managed, the facility itself is very nice, nor did I feel that the MCP was in a rush once I saw her. A PA, furthermore, will leave the room to consult with her doctor if she is out of her depth clinically or because of her limited ability to prescribe. You, the patient, may never have the privilege of meeting this august person face-to-face. I can't recall meeting this individual, who at least initially, was Dr. Biernacki. There is a chain of command here, and you, dear patient, are the weak link.
        In ongoing communications, to me, the staff seems obstructionist with a mandate to throw up barriers between you and your medical care provider. Any question that you need to convey to your MCP will be filtered through assistants and likely to be deflected and/or skewed in the process. By the time you actually see your MCP, you may be frustrated trying to negotiate those turbid waters. You may, like I did, sound cranky. You may sputter that you are tired of dealing with a clerk. Should that clerk turn out to be a nurse, she will be indignant. She will tattle to your MCP and now you are That Patient. Everyone will be surprised that you are cranky. This would be a good time to change your MCP, unless you are weary of filling out forms, as I was.
        Nearly any time I called subsequently, I could not get a warm body. Normally, a recorded menu system would deflect my concerns until 4:30pm when it was convenient for them. Four-thirty may not be convenient for you. Too bad.
        To the best of my knowledge, it was routine to limit ALL prescriptions in this practice - uncontrolled classes included - to no refills, e.g., diuretics. This creates a problem for you, the patient, since it is unlikely that different prescriptions will expire on the same day and therefore, will mean many time wasting trips to the pharmacy, which will no doubt have a long line.
     
        If you call your retail pharmacy (say, Walgreens) for a refill, they may likely offer to call your doctor for you. This is the way they operate with other practices and they imagine that your MCP will cooperate as well. When you go to pick it up, the retail pharmacist or technician will explain that your prescription was denied by your doctor - they assume it was a doctor.
        When this happened to me - several times - I was embarrassed that bystanders only heard that "Your doctor declined to refill your prescription." [What's this? Is this woman trying to get oxycodone?]. Later, you will find out that it is merely Sentara Family Medicine's across-the-board policy that the practice will not fax prescriptions to your pharmacy. This allows them to control patients better. No one in the office will mention this, yet alone remind you of this glitch before you are humiliated in public. Too bad.
        Additionally, when that prescription refill is finally granted, you will have to drive to the office and pick it up and then hand carry it to the pharmacy. This situation is somewhat ameliorated if you can get into a mail prescription fulfillment plan where three month supplies are routinely sent (mine's a Medicare plan now) - but this means you have to turn 65 for the convenience. Younger than that? Too bad.
        I understand from a fellow patient that one may bypass the staff and communicate directly with the MCP electronically, but for this privilege, all of your intimate medical history will be blasted across many networks. I did, in fact, know this, and actually filled out the online form up to a point; the point where I would be forced to agree to surrender my private life to The Database. This intrusion into your last shreds of privacy is marketed as being "for your convenience." This doesn't thrill you? Too bad. Not tech savvy? Too bad.
        Is it paranoid to imagine your information being hacked? Not at all. My credit card information was stolen from a large retail vendor last year and my husband's was used to make four figure purchases on the west coast. I recently received a scam call from someone claiming to be from the IRS who knew the last four digits of my SS number. Finally, I sincerely believe I caught a glimpse of my entire SS number, in my handwriting, on the form I had filled out being read by the receptionist in one of my earliest visits. It's like they said in Jurassic Park - "Life will out" or, in this case, "Data will leak."
        How I long for the old time family doctor who didn't reduce the patient to a hackable digital profile! Even if the care was not as clinical and slick, you could see your doctor, or get him on the phone, and leave that office feeling like a person instead of a specimen.
        My MCP actually called me days later about the diuretic - that SNAFU that broke this camel's back. How she knew I was upset about it, I don't know because I had not called the office. I simply simmered at home. I decided that this well had been poisoned and I would find a real physician. The call startled me because it was unusual. However, since she called me, I explained that I was put off by "IF you don't make an appointment (right now), THEN you will not get a 30 day extension of your diuretic." And, since she initiated the call, I further added that I thought I would be happier with a doctor.
        She sounded very happy - chirpy, in fact - and anxious to impress upon me how hunky-dory that would be. The MCP explained on the phone that it was to her disadvantage to risk the prescription extension without seeing me first. My conclusion is that my exposure due to high blood pressure was secondary to her exposure to a malpractice suit. How could anyone conclude otherwise?
        She gives me no credit. I DO understand that if the MCP doesn't monitor the patient's situation during treatment, he/she may worry about malpractice exposure. I ALSO understand that forcing patients to make appointments bolsters practice income. You don't like to be manipulated? Too bad.
        Admittedly, this is a grey area, one that balances medical concerns (the patient's) with legal concerns (the practice's), but when I told the MCP during that last call that I had made an appointment with a physician at another practice, and when she then asked if there was anything else she could do for me, I replied, "Yes, if you could extend my diuretic to cover me until my new appointment, that would be nice," well, she declined. Up until this moment, I had really had no problem with my medical care per se, but that Parthian shot did not sit well.
        In summary, it is my opinion that this practice has a rigid, almost militaristic culture. Reading some of the provider profiles you will notice a lot of ex-military personnel. Everyone must be funneled through the proper channel, efficiency is god, and medicine is a business.
    - Rafael and Jeannette R.
  • B
    Hopson, Dr. Matthew A.
    I wanted to see what we could do about it, and he told me there really wasn't anything to be done. I did some research myself, and found that I could purchase a tube of $20 ointment over the counter, and it worked! I thought he probably could have told me that. He seemed a bit disinterested. I also see him for a wound on my ankle, which is on the road to recovery thanks to him, so there's a little positive with the negative.
    - William G.
  • B
    Williamsburg ENT, Audiology, and Allergy Clinic
    i tried to get the problem fixed, and asked to speak tp the office manager, but the technician got to the manager first and lied. I told the office manager what really happened and asked to speak to the doctor. The doctor called me at home, and when I asked him what the office manager told him, he sais that he was told I couldn't take the test because I had taken benedryl.

    These events led me to the following conclusion. The allegy staff have a culture in which they blame the patient for their mistakes. They also lie to their management and doctors, instead of admitting to their mistakes so that systemic problems can be fixed.

    I don't have any problem with the doctor, except that I am disappointed that he tolerates his staff's deceptive behavior at the expense of the patient.

    - Terry F.
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Medical Specialists in Williamsburg

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