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Cell Phone Service reviews in Williamsburg

  • F
    Feb 27, 15 I took my Galaxy s4 to the Verizon Wireless on Coliseum Crossing. After inspecting my phone, Greg the store manager   determined by phone was  dead as a result of the Verizon Update which occurred the day before. Since my prepaid phone was under warranty, a replacement phone was order and scheduled to ship overnight at my cost of  $20.00. Well on Feb 28, I called and spoke with Ebony since my phone did not arrive. She originally said she could not find the order and asked me to hold the line. Fifteen minute later, she said the order was found and would arrive on Monday. At that point, inquired about my $20.00 overnight shipping cost that  was paid on the 2/27. She said, Greg said you can pick it up since the phone had not shipped and was still in the warehouse.  On Monday 3/2 I called again, and asked for the manager, but I was informed  by Whitney they were all in meetings. Whitney said they would call me back. Well minutes later, Whitney said she was informed to handle the situation since they were in meetings After investigating the matter Whitney said my order appears to be stuck in a PENDING status, so someone from OPS  contact me before noon the Tues 3/3. Needless to say, no one from that department called me, so I call back and again ask for the Manager this time I spoke with Jason who said my order was stuck in a PENDING status and was escalated to OPS. 
    I informed him that I am a healthcare professional in need of my phone for On-Call purposes, and I would speak with him once I arrive at the store. I  told him I reside in Williamsburg which is a 40 drive to his store and when I arrive i wanted my refund for overnight shipping. When I arrive at the Verizon store I was informed that Jason was at lunch, so I said fine I will wait. 
    Minutes later Jason arrived and again informed me of the pending status of my phone, and after seeing how upset I was he offered me a different phone until my phone arrive, Jason drove to Suffolk for pickup this phone which I was truly grateful to have but I was not comparable to the phone that I had. 
    Sunday 3/8 I call again now Jason, Greg and Whitney all were off that day, so I was informed that someone would look into my refund status for shipping get back with me. Some did leave a message on my phone that day stating the refund was approved for 20.00; however, they never mentioned my Galaxy.
    I am very disappointed in the way Verizon treats their Prepaid Customer, and I would appreciate a followup call. 
    I simply want my Galaxy back.
    - regina r.
  • A
    - Michael M.
  • A
    Although the store was busy, the Service provider gave me her undivided time. She set the phone up to my specifications, and provided a brief review of the phones features.
    - Debra H.
  • F
    Unreliable service that dropped-off without warning while in use.
    - John L.
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Cell Phone Companies in Williamsburg

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