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Appliance Repair reviews in Waynesboro

  • D
    Lane'S Appliance Service

    He stated he had fixed it the first time but when I went to fill out the check it stopped running.  He stated he had to order a part. A week and a half later he put it in and stated he had to order another part because the part he ordered did not fit. I was told the factory part sometimes did not line up due to a factory mistake.  He ordered another part and put that in and it still did not work.  His helper stated it was a broken wire after all. Yet I paid $135.15 for a clutch assembly I really did not need. I filed a grievance with Lowe's in Waynesboro and nothing was done about it. The total cost was $305.15.  I am going to file a grievance with Samsung the manufacture of the washer to see if they really sell defective parts. 

    I feel I should not have to pay for parts I did not need and if the machine had been looked at fully the may have found the broken wire in the first place. 


    - Carolyn S.
  • F
    Sears Appliance Repair
    After multiple trips to my home and many new parts installed the ice still would not dispense. The technician broke several of the parts on my refrigerator (they are plastic parts and break easily with multiple removal by the tech, parts are made in China). He did order and replace the parts he broke with no charge to me. However he did not disclose to me that every time he returned to my home to attempt a repair I was being charged a service fee. The original home visit repair out of pocket fee was to be $75.00 paid on the first service visit. He came to my home 4 times and could not fix the appliance. On the last visit he said you need a new door at a cost of $400.00. I said no we have invested over $360.00 and now we need to replace the door! He said I can not fix the ice dispenser I would request the parts money back from Sears.
    I contacted Sears Holdings Corporation about my money loss and requested a refund of my money minus the $75.00 first in home tech visit. After much determination on my part they returned $136.00 to me for parts. Over $200.00 was labor-service fees. I challenged them repeatedly about not disclosing to me that I was being charged every time the tech returned to my home because he broke a part or could not fix the dispenser. 
    The entire experience was horrendous, I feel cheated and robbed. The factory rep ask me for feedback and I told him it was illegal to not disclose their fees to customers and he agreed it was but told me the case was closed. Also I ask him for a breakdown of service fees and he said the fee was based on the job to be done and their service fees vary per job. How is a customer to know what fees to expect for a service call?

    - Dee T.
  • A
    Roberts Appliance Service
    Mr. Roberts responded immediately to my phone call, confirmed he had the correct part, and made an appointment for the next day.  He appeared at the promised time, and carefully completed the removal/replacement of this important electrical device which controls the ignition of gas to heat the oven.  This repair had been done a few years ago by somebody else, apparently very poorly.   Mr. Roberts' expert installation this time will last a lot longer.  I recommend him highly.
    - Eugene F.
  • A
    Roberts Appliance Service
    Our Whirlpool dryer stopped heating all of a sudden.  We do many loads of wash a week so we needed it fixed right away.  Called on a Wednesday and made an appointment for the next day.  Serviceman showed up 10 minutes early, diagnosed the problem and gave us a fair estimate before proceeding.  The repair was done promptly and professionally and he even cleaned up the work area.  A very positive experience.  We would recommend Roberts Appliance for any repair job.  

    - Wayne M.
  • A
    Action Appliance Services
    See above.   From the first telephone contact ( in which you get a human technician, who can actually discuss the repair with you--in this case, the owner's son, a nice young guy who is also a repairman) to the completion of the job, you get pleasant, efficient service.

     The boss himself came out the very next day, was able to quickly diagnose the problem, did not try to pad the bill with other possible things,  and was able to go get the right part from a local warehouse--no waiting a week for a part to arrive in the mail, as with Sears (see my report on THAT disaster).   

    He did not seem to charge extra for transit time to the warehouse.   The charge for the work on the clothes dryer was only an additional, second appliance charge of twenty five dollars.   A bargain!  Total labor cost for several hours work, including transit time to warehouse, one hundred five dollars.   Wonderful.  The fan motor was $89.75.

    He also did not try to install a re-built fan, as Sears does.   (Sears gave me rebuilt control boards and so on.)    When I asked Mr Hines if this fan were rebuilt, he said firmly that "I would never install a rebuilt part--I only use new, factory parts!"

    These folks are very pleasant; willing to let you hang around and watch and ask questions, and are neat and professional.  The firm is local, and small enough that you can get their help quickly, and can talk to the technician himself on the phone.  Try to do that with a big national repair service!   No phone menus here.

    I'll be using them exclusively in the future.  


    - Donna B.
  • F
    WAYNE APPLIANCE COMPANY
    I called this company for an icemaker repair along with 2 others. As they quoted the cheapest minimum fee, I chose them. Unfortunately, in this case you get what you pay for, which is poor customer service. They will not even give you a day they will arrive, they will only put you on a list for service. It was my choice, so I had them put me on the list. Approximately 10 days later, they called and said they were on their way. As I was sitting in a doctors examining room over 30 miles away from my home at that moment, I could not drop everything to meet them. They informed me they would then put me at the bottom of their list again. I said okay; I had no other choice at that moment & was in no position to protest. I then got a call from them approximately a week later; they were on their way again and I was expected to drop everything to be there. At that moment, I was enroute to another doctor's appointment. Again, they basically said, "Well sorry. We'll just have to put you at the bottom of the list again". I said, " You know what? I am undergoing a serious medical issue at this time & cannot do business with a company that cannot even give a day or two notice. So please, just drop me from your list." I would have been happy to sit home for several hours on a given day; I'm used to that from service people. But people have lives they have to take care of. I have since called another company, explained to them that I have doctor's appointments, and discovered that they actually understand the meaning of customer service. The new company not only gave me a particular day but also has given me a specific 2 hour (yeah!) time window. On a SPECIFIC DAY! Imagine that! If the new company's repair work is as stellar as their customer service, I'll definitely be giving them a great review here.
    - Donna H.
  • A
    Roberts Appliance Service
    unknown
    - George H.
  • A
    Roberts Appliance Service
    unknown
    - Rick W.
  • A
    Roberts Appliance Service
    Great.
    - Wayne M.
  • B
    LOTTS APPLIANCE CTR
    Everything went fine.
    - Bruce B.
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Appliance Services in Waynesboro

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