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Outdoor Living reviews in Waterford

  • A
    They have been servicing my pool for over 6 years. During that time they have been able to perform all repairs needed and have kept the pool clean and running. They responded immediately when I had an emergency due to a broken pipe. Adam and Gary who own the business are knowledgeable and friendly.
    - N C.
  • A

    JW Contracting is a class act, from Jim���s no BS evaluation of what the job will involve, to a work crew that are very talented, extremely hard working, and exceptionally neat. The crew showed up on June 7, 2016 to perform what I would describe as a ���major rehabilitation��� of my 40+ year old pool. The job involved removing all the coping and tile, demo and reconstruction of the entire bond beam (111 linear feet), complete removal (down to the concrete) of at least 75% of the plaster. Re-installation of re-bar, forming and pouring the new bond beam, installing new coping and tile, applying the new Quartz plaster, and finally having the water delivered. I was swimming in my pool the afternoon of June 16! When Jim stated that once his crew shows up to start on my pool they will show up every day until the job is finished he wasn���t fooling.  The only day they did not work was Sunday, as any reasonable person should expect. Other than a beautiful new pool there is virtually no evidence that any kind of work was done in my yard.

    Jim���s estimate was higher than the others I received but that is because he gave me a truly legitimate estimate of what needed to be done. He spent much more time in my yard the day he came to evaluate the job so his estimate included a lot of work (that was absolutely necessary) the others did not. If I removed the additional work his estimate included it would have been right there with all the others, and like all the others it would have resulted in some very ugly surprises.

    Another thing that really impressed me was how quickly Jim got back to us with answers to our questions. This was an expensive undertaking which involved work we were not familiar with so I had a lot of questions, many of which I���m sure were quite elementary to someone who has been in this business for a long time. No matter what the question, Jim���s response always came in short order and in terms one could easily understand.

    Bottom line, if you want quality work, performed by true craftsmen, a realistic estimate, and an extremely responsive company owner, give JW Contracting a call.


    - Gregory d.
  • A
    This company did an outstanding job - from quote to finish!!! Let's face it - the last thing that anyone wants is for a company to dig a giant hole in the backyard then leave you hanging for weeks on end. These guys do one pool at a time so you are not left hanging. We met with and researched a number of providers but this company impressed us most. They were honest, met their committed schedule and finished the job in 2.5 weeks. We are absolutely thrilled with the result and I can wholeheartedly recommend them.
    - Margaret A.
  • F
    Do not use this company.  While they were recommended to me by a colleague, I am basing this review on the appaling service and professionalism of the company and it's sales staff and general manager.  I will be filing a lawsuit against them this week.
    A Browning salesman came to my house to begin the preliminary discussion of designing and installing an inground pool.  I gave him a deposit as at the time I assumed we would be moving forward with construction.  My wife and I met with the saleman and the manager/owner fo the company a couple of weeks later to discuss price.  This meeting was at their Germantown location.  Upon seeing the exorbitant price (at least 30% higher than any other comparable quote) I quickly downgraded the type of pool and options and asked them to show me less costly alternatives.  The general manager quickly lost interest to the point where my wife asked if we were 'just hussled out' once we were back in the car.  I asked the sales manager to provide me a quote with the less expensive alternatives.  A meeting was scheduled at our house the following weekend for the salesman and general manager to review the site and discuss the less costly option.  They never showed.  Never called.  I called them 2 hours after our scheduled time and the salemanager told me they got wrapped up with customers who were there to sign contracts.  This red flag was the last one we needed.  We were seriously considering investing a tremendous amount of money with this company but when they weren't professional enough to call saying they were not going to make our Saturday appointment we decided we just did not feel comfortable that they were going to be professional through the entire construction process.
    I told the saleman I expected my build deposit back minus a fair hourly rate for the time they spent putting the design together.  It should be noted that no time was the deposit flagged as non-refundable and no paperwork reflected the deposit as non-refundable.  This is the point where the salesman and the general manager stopped responding to email and voicemail.  After weeks of calling and emailing I finally got the salesman on the phone; he tried to tell me he was planning to call but had been swamped.  He was calling numerous times a week until I told him I wanted my deposit back - must have gotten crazy busy.
    The salesman told me he could not make a decision and would need to get ownership approval for a deposit refund as they never refund deposits.  Keep in mind there is nothing in writing about non-refundable deposits.  After another week of unanswered emails and voice mails the salesman told me that ownership and given him the authority to negotiate the refund with me.  We agreed on an amount for their time and effort which is INCREDIBLY GENEROUS on my part based on the number of hours it takes to put a preliminary design together.  That agreement was reached over a month ago.  To date, I have not received the refund or plans as agreed.  The salesman and general manger/owner (his last name is Browning) are not answering emails or phone calls. 
    This is no way to condut business or function in a customer oriented business.  I have been reasonable and more than generous but am just being ignored.
    A pool is a major investment.  You want a company with integrity, honesty and reliability; this company has none of those qualities.  I implore you to not use this company.  You may read positive reviews and the company may reply to this posting with a different, skewed version but I tell you I wouldn't be sitting here typing this if all had gone well.
    - Margaret A.
  • B
    He ordered the part we needed. When he came back out he was not clear on when he would be arriving. The final work seemed to be
    - ann G.
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Outdoor Services in Waterford

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