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Hardscaping reviews in Waterford

  • A
    I am not one to go through the effort to write reviews however this company is very deserving. In july of 2011 we contracted
    American Exteriors and Masonry to repair cracked mortar on our porch and repair a window. Both jobs were perform by two
    different crews. One that specialized in doing masonry and the other in repairing windows. That really defined how specialized they are in each area. We have a large palladium widow that we thought needed replacing due to excessive rooting. After talking with Carmen who was our estimator, he suggested that we repair instead of replace our window. To make a long story short they did an unbelievable job in repairing the window and we saved $3000.00. That type of honesty doesn't come around very often. The final part of my story concerns the mortar job they did on our patio. Anyone that knows anything about replacing mortar will tell you it's very hard to get an exact match to existing mortar. Anyway, American Exteriors explained that to me prior to doing the job however I was hoping for a better match than what I got. I am not one to complain but the match really bothered me. Anyway, I called them 3-months later to complain about the match. We were already into the winter months by that time. Anyway they said they would call me in the spring to redo what they had repaired. On April 6th 2012 I got a call from Nana who handles their scheduling to say they were sending someone out to redo the previous job. The job was totally redone and my mortar is now a perfect match. Their primary objective was to make the customer happy and to get the job to the best standards in the industry. In my opinion that was worth my time in writing this review. I can't say enough about a company who totally stands behind their work.
    Sincerely,

    Dan Meyers
    - Dan M.
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Patio Pavers in Waterford

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