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Angie's List

Greenhouse reviews in Warrenton

  • F
    After extensive shopping and hauling a large cart full of plants to checkout (while employees just walked on past with no offer to help pull the cart through the gravel), I asked for senior discount. Senior discount, they told me, is only Wednesday; I shopped on Thursday. Even though I'm a repeat customer and also did not know senior discount was only Wednesday, they would not do the senior discount. OK. I told them I wouldn't be back to Meadows Farms. Then, none of the 3 employees near checkout offered to assist getting the cart to my car. As I pulled the cart through the gravel, several plants fell off, unbeknownst to me. At least one of the employees retrieved them for me.  Then I had to ask about paper to line my car trunk.  She cut it and put it in the trunk, but walked away leaving me to unload the entire large cart full of plants myself. They were not busy; there were maybe one or two cars parked in the customer lot.

    Clearly, customer service is not on their radar screen, even when they aren't busy. As a senior with a mobility disability, I would have expected at least an offer to assist pulling the loaded cart through the gravel to my car. 

    - Nancy T.
  • C
    I sent this below letter to their customer service and all I got was "we can sell you more stuff with a discount if you want"...
    I would have been happy to pay their premium prices had we gotten premium work, but that is not the case....
    this is what I sent to them:
    I was pleased with Jon Long as a designer. He worked with us and listened to our comments. We met with
    him at the nursery once too so we could see some the plants. That was the good?now to the bad?
    We had an appointment  set for 4/6 at 1:00 PM. As my wife volunteers on Wednesday?s, she made sure she was home on time. My wife arrived at 12:00 and the crew was there and almost finished. There was never a call saying they were coming early or anything. The foreman seemed agitated and said they were early as the job they had before us ?didn?t work out?. My wife went inside to get cleaned up and came out a short time later and they were gone.
     
    When she looked out the window she noticed that no mulch had been placed on the new landscaping. She then opened the garage and saw ~40 bags of mulch sitting in front of our garage and a mess in front of our house. There were piles of grass clippings from where they edged, there were leaves all over the lawn from where they pulled the old bushes and there were brush on the sidewalk and by the road from where they were parked.
     
    I called Jon and he was totally shocked and said he never had issues with install. He told me that he had spoken to the install manager and that someone would call us on 4/7 to come out and fix everything. I told him I wanted to be home when they came out so I could count the mulch as we were paying for 54 bags and it did not appear that there were 54 bags.
     No one called on 4/7,so I contacted Jon again on 4/8. Jon was very responsive and contacted me right back saying that a foreman left us a message that they will be coming on 4/8. I checked all phones and had no missed calls or messages?I asked Jon for a timeframe and he said they would be there between 3 ? 4pm. I could not be there at that time so I asked Jon to just have them pick up the mulch as I could not trust the amount of mulch being used.
    I came home around 6:00PM and they were just pulling in. The foreman on this crew was very apologetic and very nice. He had his team pick up the mulch and clean up the area. I asked him if he could look over the installation ensure it looked good. He let me know that the grading needed some work and said his team would need to fix that. They spent about 30 minutes working on the grading and wow, what a difference.
    Recap:
    Good: 
    Jon Long was a great communicator and was pleasant to work with.the second crew that came out on 4/8 was hard working and honest
    Bad:
    The first crew was having a bad day and let it show in attitude
    The work on the first day was not done correctly in multiple ways
    The communication follow-up after issues were identified was not prompt from the install crew (they were telling Jon they were contacting us and were not)
    this turned into a 3-day event for what was supposed to be an afternoon.
     Bottomline: I am ok
    with ?you get what you pay for?, but in this case I paid a premium price for a less than premium team. I will still need to mulch my landscaping as I felt I could not trust the team due to what happened with the first crew.
    - Kenneth L.
  • B
    They are down the street from me and it is convenient for me to use them. I think there are others that are better but they are acceptable. I don't think their staff is as knowledgeable as some other garden centers. The staff out in the open yard wasn't very knowledgeable with the plants for under what conditions they could be used, when planted and what the care was. What alternatives were, how big the plants would grow. There were a number of reasons that I prefer to go to other places. They have a large selection.
    - Michael A.
  • C
    The mulch was of very poor quality and it didn’t last, breaking down too fast and then we had lots and lots of weeds.  The employees there are not good about answering your questions and there is not enough supervision.  It would help for them to get a trained staff.  Their customer service  is lacking. When we made them aware of the issues with the quality of the mulch they didn’t really have a response.
    - Michael A.
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Greenhouses in Warrenton

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