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Handmade vintage wool rug from Fine Estates

Oriental Rug Cleaning reviews in Warrenton

  • A
    Ayoub Carpet Service
    Picked up rug and returned on time as promised, good phone communications. I thought it was a bit pricey, and I'm not sure if its suppose to... but the rug didn't have a "fresh clean" smell when it was returned.
    - francine m.
  • D
    Hadeed Carpet Cleaning Inc
    Overall the cleaning was satisfactory for 8 of the 9 rugs. The 9th rug had to be redone (at no extra cost) because it had a mildew smell.
    The price was exceptionally high for what the rugs were worth. When questioning this I was assured by the staff that these rugs are of exceptional high value and that they will appraise for much more then the cost of cleaning.
    After the rugs were cleaned I received a call that the quality control person needed to talk to me about them. On the phone he began to rattle off problems with each of the rugs. I could not keep up with everything he had to say so I asked that we go over them in person. Once I got there I was shown all 9 of my rugs and was told what was wrong with each one. I was told the prices for the work, sometimes 3 prices, for each rug to repair. The cost was well into the thousands. I decided on having the tear repaired on the one rug. I was told that one of the rugs was an antique Persian; that it was worth $5,000 at least, and that this one needed some restoration, that it would not be worth this price without the corrective actions. I was also told that they would appraise it for free. I agreed to have the work done on this rug too. The others I took back home with me. There were tons of prices rattled off throughout this procedure. And I was at fault for not having the quote for just these two jobs restated before I left.
    When the repairs were done I was charged $1800. This was just to repair a hole in one of the rugs and some repairs to the Persian, plus the free appraisal. The appraisal was not free, they charged me for it. Looking back on the notes that I took during the quality assessment, nothing for any of the rugs came to this price. But these were my notes, not a written quote from them.
    The biggest shock * * * The appraisal came in at $3000. Well below what they told me it wold appraise at. I would not have had the repairs done to this rug if I knew it would appraise so low. 
    I am not happy with this company and will not take any other work to them. If you take something in, have them give you all the prices in writing.
    - PATRICIA P.
  • A
    Exceptional Upholstery Carpet & Rug Cleaning
    Very well. The team were on time and did a terrific job on carpets that had long needed cleaning.
    - Hugh H.
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Rug Cleaners in Warrenton

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