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Computer Repair reviews in Warrenton

  • A
    Today's Entertainment & Media Corp.
    Great. Ralph and Kevin utilized their respective expertise in wiring and carpentry to provide a professional and clean installation for two televisions. One television was a problematic installation over a cultured stone fireplace, but these guys delivered (see photo). If you want cheap and quick look elsewhere. If you want installation done right this is where you go.
    - Kit R.
  • A
    Printer Resolutions
    Great! The error message the printer was giving me ironically had nothing to do with the actual problem which was a broken latch. Phil found the problem in less than 20 minutes, gave me a temporary fix for the issue until I got new parts, and he even helped me locate which replacement parts to order at excellent prices. I highly recommend Phil and Printer Resolutions!
    - Brian K.
  • A
    FAIRFAX ANTENNA/VIDEO INTEGRATORS CO INC
    Very well -- installed antenna and hooked up all three TV's. No hassles, fast, friendly, effective, and relatively attractive system. It was money well-spent. It meant I didn't have to walk around on the roof trying to guess where was the best place to position the antenna and then point it in the best direction.
    - William K.
  • A
    Mobile PC Masters
    .  Called "Mobilepcmasters.com"  and left a message. Gordan King called me back , performed the fix over over the inter-net that got me back to where I wanted to be. In addition he performed a "Full system Clean" that found Malware, Trojans and Tracking cookies.  What all that means, I don't know; but, it sure did make my computer faster.  He is my IT Man. For $75 I was very satisfied.
    - johnna t.
  • F
    Dok Klaus Computer Care
    It went very badly! I originally took the computer to Dok Klaus in Warrenton Virginia on 13 February 2016 because I thought I needed to upgrade to Windows 10 from Windows 8.1 due to many pop up advertisements related to Windows 10 and I was having some issues with my installed version of Quicken that I needed resolved.
    After visiting with him and his staff for almost 1 hour, they were having problems doing the free update to Windows 10 so I left the computer.
    After nearly two weeks of them still having my computer I contacted them and they stated that they were having issues upgrading my current OS which was Windows 8.1 and informed me that they would install a new HDD and install Windows 10 clean. They also said they would transfer my data.
    I returned to the shop on 27 February 2016 to pickup my computer and the bill was $588.77
    The detail is as follows:
    $90.00 for 1 hour of consult on 13 February
    $80.00 Diagnostic fee that appears was discounted
    $129.99 for a Soilid State 250gb HDD
    $129.99 for a copy of Office Home Student 2013 (Which I find out is very old and I already owned a copy of it on my old HDD)
    $250.00 for the Service.
    I mentioned that that seemed like alot of money and that the computer was not worth that and that I could of purchased a new computer with Windows 10 already pre-installed and they said that this computer would be better than that!
    I really feel taken advantage of!
    Beware of this man and business!
    His current address is:
    Dok Klaus Computer Care
    335 Waterloo Street 
    Warrenton, Virginia 20186
    540-428-2376
    - Ann G.
  • A
    geek@Your Service LLC
    Derek(the owner of the service) showed up promptly. He was extremely personable and professional. He fixed my problem with ease. Having been a contractor myself, I found his charge for the visit extremely reasonable considering drive time and company overhead. I will definitely call him if I have any computer problems in the future.
    - ROBERT L.
  • A
    TechMedx
    My company has a contract with TechMedx.  We see Shawn monthly and he is great! He always comes out to our office quickly.
    He has been able to fix any problems we've had. They communicate very well; Shawn doesn't make you feel stupid if you are not computer savvy which I am not.  We highly recommend TechMedx!
    - Emily M.
  • F
    Comcast Cummunications
    -
                                                                                                               
                                                                                                               
    Sept 9, 2014
     
    Brian Roberts
    CEO, Comcast
     
    Dear Brian,
     
    Here we go again! We returned from vacation in late August
    to find an unburied cable running across part of our front lawn from the cable
    box on our front lawn toward a newly completed house, which had become occupied
    during our absence. I have two problems with this:
    ·        
    First is the unmitigated arrogance of coming
    onto our property and hooking up the cable without first getting our okay. We
    were on vacation, but we are (very reluctantly---see below---) Comcast
    customers, and Comcast does have both our phone number and our email address.
    If we had been contacted, we would have, after some explanation, likely granted
    the okay (however, it is interesting there was a closer (to the new neighbor?s
    house) on another neighbor?s yard (did that neighbor decline to have the cable
    hooked up to the box on his yard?)
    ·        
    Secondly, is not burying the cable. We had a
    mighty struggle with Comcast to get the cable from the box to our house buried
    (see letter below). Ultimately, we had to put the letter below out on social
    media to finally have Comcast come and bury the letter, something they had
    promised to do months earlier. No mighty struggle this time. Our Sept 9, 2014
    letter is already out on social media.
     
     
    Kevin Rodden
    7177 Freemont Hill Ct.
    Warrenton, Va 20187
     
     
     
    April 12, 2013
     
    Brian Roberts
    CEO, Comcast
     
    Dear Brian,
                About a month ago, I saw your appearance on the ?Morning Joe? show (by the way a
    terrific show, which we watch religiously---just hope Comcast doesn?t screw it
    up too). There?s never been such a tremendous disparity--- between your
    description of wonderful Comcast and the actual horrendous experiences of
    ?customers?, my wife and I, with Comcast. I?ll describe a series of episodes
    below, which I trust will enlighten you as to why I believe Comcast is the
    worst company I?ve ever dealt with in my life (and I?m going on age 73).
                When we moved into our new home in Warrenton, Virginia in the latter part of January of this year, at
    the suggestion of the Warrenton Information Center,
    we stopped by the local Comcast office in Warrenton to inquire about getting
    TV, Internet and landline phone services installed in our home. The surly (with
    another customer, as well as ourselves), older woman manning the desk informed
    us it would take two weeks for her just to
    check with Comcast installation to see if there was cable already at
    our house, or if installation would be required. We had intended to purchase Comcast Triple Play. Needless to say,
    we left her office and immediately contacted Direct TV, which now provides our
    TV service.
                Still needing Internet and landline phone service (we certainly would have gone with
    Direct TV for those services also, had they provided them), we very reluctantly
    contacted Comcast (national Comcast by phone, not the Warrenton Comcast
    office), since they were essentially the only game in town providing those
    services. The young man (very glib and fast-talking, made me wonder how he
    escaped the local user car dealer?s employ), whom we dealt with, said we would
    receive the new customer introductory rate (~$60 vs the normal ~$90) for the
    first three months of Internet and phone service.
                We scheduled cable installation (from cable box in front yard into our house) for
    the following Saturday from 10:00 to 12:00. The technician finally showed up at
    3:00, explaining that Comcast business had given him the wrong address for the
    previous customer, and it had taken him five hours to get that straightened
    out. Having dealt with Comcast, I said I fully believed him. However,
    inexplicably, after getting on the phone with his boss, he explained, if we
    wanted him to complete the installation, we would have to pay the regular rate
    (of ~$90), rather than the new customer introductory rate. Since we had been
    without Internet service at home for a couple weeks at that point, we of course
    had to acquiesce. He did say we could contact Comcast to see if we could get
    the introductory rate, which we had been promised, restored. Also he left
    without burying the cable, which snakes approximately 75? across our front
    yard, stating that Comcast would be by within a month to bury it (I?ll note
    here, when Direct TV ran the cable from the dish (which, due to line-of-sight
    considerations, had to be placed in the front yard), to the house, they buried
    it immediately).
                Our next Comcast project was then to contact Comcast business about getting our
    three-month introductory rate restored. Bryan,
    I will tell you, the next two days were as frustrating as any I?ve ever spent
    in my life. We must have talked to at least a dozen Comcast employees, waiting
    endlessly on hold, or worse, supposedly being passed to another employee, but
    the ?connection? never taking place. With the last employee, we finally
    succeeded (I?m extremely tenacious) in having the introductory rate restored,
    although she acted as though she was doing us ingrates a major favor!
                I had to laugh when Comcast business asked if we were interested in Comcast doing a home security
    system/service for us!
                The saga continues.Towards the end of March, two months after cable installation,
    surprise of surprises, Comcast still had not shown up to bury the cable running
    from the cable box in our front yard into the house.. I had had to call Comcast
    ?customer service? to have this done, since, by then, it had been one month
    past ?the one month? we were told it would be done, when our Internet and phone
    service was first installed. When I contacted Comcast ?customer service?, I was
    given a work order number, and told I would be contacted within twenty-four
    hours by Comcast installation. This is a week later (another work order number
    later), and I still have not been contacted. Our push to get the cable buried
    is not academic. The builder (as I mentioned this is a newly constructed house)
    is about to do final grading (with tractor and heavy drag bar), prior to
    seeding the yard. That won?t work too well with the Comcast cable on top of the
    front yard.
                As a last desperation effort, I?ve recently contacted Comcast corporate offices (dealing with Chantel and George)
    about getting the cable buried. It?s still on top of the ground, so apparently
    no effect from that quarter. They, like Comcast customer service, seemed to be
    intimidated by the prospect of dealing with Comcast installation!
                Brian, let me tell you what I?m going to do:
    I?m going to hire someone with a trencher (this is really hard Virginia
    clay) to bury the cable. Then I?m going to put in a claim, in small claims
    court, against Comcast for that cost, plus for my time and trouble
    ·        
    Send a copy of this letter with a complaint to the FCC
    ·        
    Send a copy of this letter with a complaint to the FTC
    ·        
    Send a copy of this letter to our ?local? newspaper, The Washington Post
    ·        
    File a complaint against Angie?s List, of whichwe are members, against Comcast
    ·        
    Send a copy of this letter with a complaint to the Virginia Attorney General (who happens to be running for governor of Virginia)
    ·        
    Send a copy of the letter to Virginia U.S. senators and our local U.S.
    congressman
    ·        
    Perhaps, most significantly, enter a copy of this letter into the blogosphere
     
    Please, don?t have your lawyers threaten me with legal action. I would relish it, if you did. Our family doesn?t intimidate easily
    (e.g., our older son is a Marine officer, who fought in very heavy combat inIraq, as a Marine Company Commander, and in Helmond province in southern Afghanistan, as Deputy Commander of a Marine Recon Battalion). Be interesting
    to see what the media at large would make of the intimidation of 70-year old parents of an Iraq and Afghanistan war
    veteran by big Comcast!
     
                                                    KevinRodden
                                                    7177 Freemont Hill Ct
                                                    Warrenton, Va20175
                                                    540216-3934
     
    N.B. I know it?s presumptuous of me, a retired physicist, to
    offer business advice to the CEO of a major corporation, but anyway here goes
    (and keep in mind, due to the outlandish behavior of Comcast, our TV service is
    with Direct TV, and our home security service is with ADT---in other words,
    Brian you?re losing money, which could have been Comcast?s, from us each
    month):
    Fire the obnoxious older woman in the Comcast Warrenton officeFire
    the head of Comcast installation, who seems to be heading a totally
    non-responsive (including to, amazingly, Comcast executive) fiefdom
    Hire,and train (boy, is that needed!) good people
     
                                                                           
     
     
               
     


    - kevin r.
  • D
    Comcast
    Not well and then ok.  The customer service agents on the phone are incredibly rude and uncaring.  I ask to speak to a manager who ended up being equally rude while taking on a "not my problem" attitude.  On the plus side, I went into our local Comcast office where people actually act like humans and did what they could.  They remedied a $400 overcharge and helped us save money on our internet access.
    - Robert R.
  • F
    Comcast Cummunications
    April
    12, 2013
     
    Brian Roberts
    CEO, Comcast
     
    Dear Brian,
     
     
                About a
    month ago, I saw your appearance on the ?Morning Joe? show (by the way a
    terrific show, which we watch religiously---just hope Comcast doesn?t screw it
    up too). There?s never been such a tremendous disparity--- between your
    description of wonderful Comcast and the actual horrendous experiences of
    ?customers?, my wife and I, with Comcast. I?ll describe a series of episodes
    below, which I trust will enlighten you as to why I believe Comcast is the
    worst company I?ve ever dealt with in my life (and I?m going on age 73).
                When we
    moved into our new home in Warrenton, Virginia in the latter part of January of this year, at
    the suggestion of the Warrenton
    Information Center,
    we stopped by the local Comcast office in Warrenton to inquire about getting
    TV, Internet and landline phone services installed in our home. The surly (with
    another customer, as well as ourselves), older woman manning the desk informed
    us it would take two weeks for her just to
    check with Comcast installation to see if there was cable already at
    our house, or if installation would be required. We had intended to purchase Comcast Triple Play. Needless to say,
    we left her office and immediately contacted Direct TV, which now provides our
    TV service.
                Still
    needing Internet and landline phone service (we certainly would have gone with
    Direct TV for those services also, had they provided them), we very reluctantly
    contacted Comcast (national Comcast by phone, not the Warrenton Comcast
    office), since they were essentially the only game in town providing those
    services. The young man (very glib and fast-talking, made me wonder how he escaped
    the local user car dealer?s employ), whom we dealt with, said we would receive the
    new customer introductory rate (~$60 vs the normal ~$90) for the first three
    months of Internet and phone service.
                We scheduled
    cable installation (from cable box in front yard into our house) for the
    following Saturday from 10:00 to 12:00. The technician finally showed up at
    3:00, explaining that Comcast business had given him the wrong address for the
    previous customer, and it had taken him five hours to get that straightened
    out. Having dealt with Comcast, I said I fully believed him. However,
    inexplicably, after getting on the phone with his boss, he explained, if we
    wanted him to complete the installation, we would have to pay the regular rate
    (of ~$90), rather than the new customer introductory rate. Since we had been
    without Internet service at home for a couple weeks at that point, we of course
    had to acquiesce. He did say we could contact Comcast to see if we could get
    the introductory rate, which we had been promised, restored. Also he left
    without burying the cable, which snakes approximately 75? across our front
    yard, stating that Comcast would be by within a month to bury it (I?ll note
    here, when Direct TV ran the cable from the dish (which, due to line-of-sight
    considerations, had to be placed in the front yard), to the house, they buried
    it immediately).
                Our next
    Comcast project was then to contact Comcast business about getting our
    three-month introductory rate restored. Bryan,
    I will tell you, the next two days were as frustrating as any I?ve ever spent
    in my life. We must have talked to at least a dozen Comcast employees, waiting
    endlessly on hold, or worse, supposedly being passed to another employee, but
    the ?connection? never taking place. With the last employee, we finally
    succeeded (I?m extremely tenacious) in having the introductory rate restored,
    although she acted as though she was doing us ingrates a major favor!
    I had to laugh when Comcast
    business asked if we were interested in Comcast doing a home security
    system/service for us!
                The saga
    continues. Towards the end of March, two months after cable installation,
    surprise of surprises, Comcast still had not shown up to bury the cable running
    from the cable box in our front yard into the house.. I had had to call Comcast
    ?customer service? to have this done, since, by then, it had been one month
    past ?the one month? we were told it would be done, when our Internet and phone
    service was first installed. When I contacted Comcast ?customer service?, I was
    given a work order number, and told I would be contacted within twenty-four
    hours by Comcast installation. This is a week later (another work order number
    later), and I still have not been contacted. Our push to get the cable buried
    is not academic. The builder (as I mentioned this is a newly constructed house)
    is about to do final grading (with tractor and heavy drag bar), prior to
    seeding the yard. That won?t work too well with the Comcast cable on top of the
    front yard.
                As a last desperation effort, I?ve recently
    contacted Comcast corporate offices (dealing with Chantel and George) about getting
    the cable buried. It?s still on top of the ground, so apparently no effect from
    that quarter. They, like Comcast customer service, seemed to be intimidated by
    the prospect of dealing with Comcast installation!
                Brian, let
    me tell you what I?m going to do:
    ·       
    I?m going to hire someone with a trencher (this
    is really hard Virginia
    clay) to bury the cable. Then I?m going to put in a claim, in small claims
    court, against Comcast for that cost, plus for my time and trouble
    ·       
    Send a copy of this letter with a complaint to
    the FCC
    ·       
    Send a copy of this letter with a complaint to
    the FTC
    ·       
    Send a copy of this letter to our ?local?
    newspaper, The Washington Post
    ·       
    File a complaint against Angie?s List, of which
    we are members, against Comcast
    ·       
    Send a copy of this letter with a complaint to
    the Virginia Attorney General (who happens to be running for governor of Virginia)
    ·       
    Send a copy of the letter to Virginia U.S.
    senators and our local U.S.
    congressman
    ·       
    Perhaps, most significantly, enter a copy of
    this letter into the blogosphere
     
    Please, don?t have your lawyers threaten me with legal
    action. I would relish it, if you did. Our family doesn?t intimidate easily
    (e.g., our older son is a Marine officer, who fought in very heavy combat in
    Iraq, as a Marine Company Commander, and in Helmond province in southern
    Afghanistan, as Deputy Commander of a Marine Recon Battalion). Be interesting
    to see what the media at large would make of the intimidation of 70-year old
    parents of an Iraq and Afghanistan war
    veteran by big Comcast!
     
                                                    Kevin
    Rodden
                                                    7177 Freemont Hill Ct
                                                    Warrenton, Va
    20175
                                                    540
    216-3934
     
    N.B. I know it?s presumptuous of me, a retired physicist, to
    offer business advice to the CEO of a major corporation, but anyway here goes
    (and keep in mind, due to the outlandish behavior of Comcast, our TV service is
    with Direct TV, and our home security service is with ADT---in other words,
    Brian you?re losing money, which could have been Comcast?s, from us each
    month):
    Fire
    the obnoxious older woman in the Comcast Warrenton office. Fire
    the head of Comcast installation, who seems to be heading a totally
    non-responsive (including to, amazingly, Comcast executive) fiefdomHire,
    and train (boy, is that needed!) good people
     
                                                                           
    - kevin r.
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Computer And Electronic Services in Warrenton

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