Emergency Restoration Services LLC

A 94 Reviews

Founded 2011 • Angie's List since June 2010

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Licensing

No License Required for Trade
Insured
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Hours

Sunday
Open All Day
Monday
Open All Day
Tuesday
Open All Day
Wednesday
Open All Day
Thursday
Open All Day
Friday
Open All Day
Saturday
Open All Day

Company Contact

520 Newtown Rd

Virginia Beach, VA 23462

Description

Emergency Restoration Services LLC (ERS) is your local mold and water restoration specialist. From a small water leak to a large scale mold remediation project, ERS has the knowledge, experience and equipment to handle the job the right way. We are a highly rated Angie’s List service provider that is dedicated to provide the highest level of customer service. Our employees are available 24/7 to help you in your time of need. All mold and water mitigation is handled by our employees not subcontractors or day labors. We screen all employees for drugs and perform criminal history checks so you can feel safe knowing who is working in your home or business. In addition to being a Class “A” contractor all of our employees are individually licensed by the State of Virginia as Mold Remediation Supervisors or Mold Inspectors as required by law....

Verified Reviews

94 Total Reviews
Reviews by Rating
A Rated
83
B Rated
7
C Rated
1
D Rated
1
F Rated
2
Read reviews by category
mold removal (91)water damage restoration (17)home remodeling (8)drywall (2)insulation (1)carpet cleaning (1)air duct cleaning (4)house painting (1)flooring (1)
Showing 1-10 of 94 reviews
A

RATED

10/07/2020

We reached out to ERS after a traumatizing house fire. They were amazingly professional, caring, prompt, and knowledgeable in every aspect of helping us with demolition to rebuild. They were our angels and have helped us through an extremely challenging time. We would definitely call on Chad and his team again if we ever needed any home damage service.

DESCRIPTION OF WORK
Fire Restoration & Rebuild

CATEGORY remodeling,water damage restoration

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 09/30/2020

SERVICE PROVIDER RESPONSE

Mrs. [Member Name Removed] we strive for excellent customer service, and appreciate you taking the time to give us a review on Angie's List. As you know, referrals are the best recommendation you give! Sincerely, Donna Coerse
A

RATED

11/18/2019

ERS was timely and great at communication. Job finished to satisfaction, would recommend this company.

DESCRIPTION OF WORK
Remediation

CATEGORY water damage restoration,mold removal

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/18/2019

SERVICE PROVIDER RESPONSE

Thank you for taking the time to review our services. We strive to have excellent customer service, and are pleased you were provided with that! Sincerely, ERS
F

RATED

03/21/2019

Badly. Started out with their rep Ryan coming for an emergency estimate Sep 2018 - the price was lower than competitors and they could start within a week. After being at our house & working a whole day, the Owner Chad shows up and immediately DOUBLES the price from the estimate - it seems Ryan didn't actually look at anything (this is otherwise known as the 'Bait-and-Switch'). Not much choice - t...

DESCRIPTION OF WORK
Mold Removal and kitchen remodelling

CATEGORY flooring contractor,remodeling,water damage restoration,mold removal

COST $12,000

SERVICES PERFORMED? Yes

WORK COMPLETED ON 12/03/2018

SERVICE PROVIDER RESPONSE

Thank you for taking the time to write a review for our company. Unfortunately it appears that we were unable to satisfy you as a customer but I do want to take the time to address your concerns. 1. As you stated Ryan inspected your property and sold a job that included remediation of a section of your crawlspace as well as your kitchen and the associated reconstruction of both. On the first day o...
A

RATED

05/15/2018

Every person was professional and cordial. The estimator was thorough and explained everything well. The process took three days: one to remove the moldy part of the wall and dry the interior of the wall and carpet, then after letting it dry over the weekend, another came in to plaster, and then the next day another came in to paint and replace the vent and wood trim. He left my place spotless, va...

DESCRIPTION OF WORK
Needed to have mold removed from a wall above an air vent.

CATEGORY mold removal

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 05/02/2018

B

RATED

11/20/2017

They are not a general contractor so had to hire another service for restoration. In process some things not related to the damage were destroyed. They compensated but it should not have occurred

DESCRIPTION OF WORK
Leak in the wall resulted in the whole first floor having to be taken down to subfloor and mold mitigation conducted.

CATEGORY insulation,water damage restoration,mold removal

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/01/2017

SERVICE PROVIDER RESPONSE

Thank you for reviewing the services provided by Emergency Restoration Services. We appreciate you taking the time to write a review as well as choosing us to handle your mold remediation needs. Unfortunately there was some issues that came up along the way. We addressed them in a timely and fair manner that both parties agreed to. Emergency Restoration Services is a Class A contractor that prefor...
A

RATED

10/26/2017

The company did an excellent job of removing the mold and keeping it contained until it was gone. They also restored the house back to it's original condition. The workers were friendly and professional

DESCRIPTION OF WORK
Mold needed to be removed in three places in my house.

CATEGORY drywall,remodeling,mold removal

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

SERVICE PROVIDER RESPONSE

Thank you so much for your response. We appreciate the feedback given to us from our customers, it helps us to become a better company, and making sure we're on the right track! We know that mold is not a pleasurable problem to deal with, and we're happy to have made that minimal for you. As well as providing excellent customer service, which we strive for 100% of the time. We have passed your com...
A

RATED

09/14/2017

They seemed to do a pretty good job from what I can tell. We appreciated them because they gave us the cost. The bare minimum cost was just getting out the mold and keeping it from hopefully coming back with paint and everything. Then they also showed us what we could do if we wanted to put a new wall in or just leave it with just the concrete. Whereas, I think, most people would try to up-sell yo...

DESCRIPTION OF WORK
We did hire them to do some mold remediation. They found some mold in our garage and everything. There was mold in both the garage and in the patio and they went ahead and got rid of all the drywall where is shouldn't be to make sure that it didn't come back. There was drywall exposed to the outside air. They got rid of all of that for us so there wasn't a chance of that coming back there. Then there was mold on the ceiling in the patio and they completely removed the mold and painted over it with a mold-resistant paint.

CATEGORY drywall,house painters,mold removal

COST $1,200

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/14/2017

SERVICE PROVIDER RESPONSE

Thank you so much for your review. We strive for excellent customer service, and by your recent grade, I can see we've achieved that!
A

RATED

08/04/2017

Aaron at ERS was amazing. We went through a lot of stress during this issue. He was the first person to step and run with it. He took the home owners insurance appraisers information and worked directly with him so we did not have to play middle man. He made it a very smooth process. They first dried everything and the team that set all of that up was extremely professional and very friendly. Then...

DESCRIPTION OF WORK
We had an issue with our A/C unit where is was leaking through our ceiling. We were dealing with the home warranty company which was tedious to say the least. They sent one A/C vendor out to the house which said the unit needed to be replaced but they would not do it before having a mold remediation. We contact ERS and they came out the same day. We spent the next week and a half trying to coordinate with the A/C vendor and the warranty company to get a quote and see when they were going to do their work so we could coordinate with ERS. We put in a formal complaint with the home warranty company and sent another vendor who fixed the unit in 30 minutes. ERS began work immediately after that.

CATEGORY water damage restoration,mold removal

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/26/2017

SERVICE PROVIDER RESPONSE

Mr. [Member Name Removed], Thank you so much for your kind words, we value your opinion and thank you for your review. We strive very hard to have the best employees, and excellent customer service! Donna ERS
B

RATED

05/20/2017

ERS cut out the affected ceiling and removed the mold from the wood in the attic. They treated the area and we have not had a problem since. They were professional and efficient.

DESCRIPTION OF WORK
Our porch roof had a leak and black mold was appearing on the ceiling.

CATEGORY mold removal

COST $650

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 05/20/2017

SERVICE PROVIDER RESPONSE

Thank you for responding to give our company a review. We value your opinion!
A

RATED

05/05/2017

We're extremely happy with the work performed by emergency restoration services for us. All were prompt, friendly and professional In 2015 hole in our neighbor's roof (we own a townhouse) listening water to our house. They came out and perform mold and water damage remediation however they could not complete the work until our neighbor fix the roof which was several months later. Emergency restora...

DESCRIPTION OF WORK
Water damage repair and mold remediation

CATEGORY mold removal

COST $1,708.6

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/15/2015

SERVICE PROVIDER RESPONSE

Thank you for taking the time to provide feedback. It was a pleasure to be of service to you on this project. Please let us know if we can be of assistance on any further projects. If you have any questions or concerns please don't hesitate to call our office.

Services Offered

Mold, testing, mold pretreatment of new construction, mold remediation, mold mitigation, mold removal, water removal, strucural dryout & dehumidifcarion.

Services Not Offered

Ask for details

General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
MasterCard, American Express, Discover, Check, Visa, Financing Available
Emergency Service
Yes
Warranties
Yes