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A Step in Time Chimney Sweeps

Founded 1998 • Angie's List since October 2006

B Rated | 61 Reviews

Description

A Step in Time Chimney Sweeps performs chimney cleaning and repair throughout the eastern United States. We have very nice, professional chimney technicians who can provide outstanding service at competitive prices. Our corporate training and excellent customer service stands us apart from our competition. We offer chimney cleaning, repair, dryer vent cleaning, gutter cleaning and even roofing services. All our technicians are employees and we offer different levels of service. Our basic service is a level 1 chimney inspection and more detailed video inspections are available. Additional DBA - A Step in Time....

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Verified Reviews

A few reviews for this pro…

F

RATED

01/08/2019

Scheduled appointment. Technician called and said they were 20 minutes out during the two-hour window they provided. Waited and waited. Technician never arrived nor called to say there were suddenly unable to come. Called main office and was told technician was no longer able to come and to reschedule. Will not reschedule.

DESCRIPTION OF WORK
Chimney inspection, chimney sweep

CATEGORY chimney sweep

A

RATED

09/22/2017

I was very surprised that they were able to schedule the work the very next day and I didn't even need to be there since it was an external repair job. The technician took very detailed before and after photos and sent them and the paperwork via email. I provided my credit card information prior to the visit and was charged after the work was complete. Less than 20 hours from first phone call to j...

DESCRIPTION OF WORK
Recently purchased my home. Of course within a month I noticed the flex cap was peeling off the top of my chimney. Found a receipt for when the flex cap was installed in Nov 2010. The receipt said there was a 10 year manufacturers warranty. I called Step in Time to inquire about the warranty. I was informed that the material would be covered however I would need to pay for labor which would be $250. Ok, lets do it.

CATEGORY chimney repair

B

RATED

02/16/2017

I found out later that there was another service provider that was significantly less expensive that my neighbors used. They seemed professional and did what was requested of them.

DESCRIPTION OF WORK
They cleaned my chimney.

CATEGORY chimney sweep

F

RATED

01/30/2017

This review is for the Northern Virginia and DC service; I have no experience with other branches of this company. The first time they never showed up. The second time, they called just before the scheduled time and said they couldn't make it; too busy. They offered a discount. The third time they cancelled just before the scheduled arrival time. I am not comfortable relying on this company and ha...

DESCRIPTION OF WORK
I needed an inspection of a DC row house chimney and estimate for repair.

CATEGORY chimney sweep,chimney repair

C

RATED

10/01/2016

When I called, they scheduled the estimate for the next day, and were on time. Michael Shipe did the estimate, the owner of the company. Michael was very nice, looking at the brick chimneys that need to be repairs above the roof (starting to fall apart). However, he said he would have to send a mason to take a look at those. Since the brick chimneys is what I asked about, this was rather silly. Mi...

DESCRIPTION OF WORK
Estimate for chimney repair.

CATEGORY masonry,chimney repair

Services Offered

chimney, video , dryer vent cleaning, gutter cleaning, roof inspections, repair & replacement & wood stove.

Services Not Offered

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General Information
Free Estimates
Ask for details
Payment Options
Check, Visa, MasterCard, American Express, Discover
Senior Discount
$20
Emergency Service
Yes
Warranties
Yes