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Explore Our Solution Center for Helpful Water Damage Restoration Service Articles

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7 Tips to Prevent Basement Flooding

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After a Flood: What to Do While waiting for Help

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5 Tips for Dealing with a Home Repair Emergency

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Water And Smoke Damage reviews in Vienna

  • A
    ServiClean Inc
    It went great. Lilian, who answered the phone, put me at ease and suggested I check with insurance. Luckily, we had a rider that covered the flood, which the ServiClean guys determined was due to sump pump failure. We called at 8:30 p.m. on a Thursday night, when the flood was discovered. The the crew of 4 arrived around 10 p.m. and stayed until 3:30 or 4 a.m., working steadily the entire time. They first found the sump pump wasn't working and were able to start it up again, which stopped the flooding. They vacuumed out the water from the flooded floor, then they removed the carpet and backing, drywall, baseboards, and insulation where necessary. (They previously helped us move boxes/furnishings to the main floor, which we had begun as soon as the flood started.) They left 17 fans and 3 large dehumidifiers going from that night through the following Monday morning. They coordinated with my insurance adjuster immediately on Friday and were able to explain to insurance that the flood was the result of sump pump failure, which enabled us to get coverage. My insurance company reimbursed me in full for the charges from ServiClean. The crew was great, put us at ease, and were able to prevent what could have been even worse damage to our home. They treated the area with Microban, too, to prevent any bacteria or mold development, although luckily our flood was only rainwater and the drying out process probably stopped any mold development from occurring. They also honored my Angie's List 10% of coupon.
    - Jennifer R.
  • A
    DR Restore
    By working weekends, the team at DR Restore completed all mold remediation and reconstruction ahead of schedule. We had been without housing, so we were incredibly fortunate to find DR Restore. The project included addressing chronic water damage issues that had occurred in our home as well as drywall repair, painting and replacing wood flooring throughout the house. It was a pleasant and stress-free experience working with Tom Mitchell and his team at DR Restore. I could not more highly recommend this company.
    - Abigail B.
  • A
    RP RENOVATIONS INC,
    Like magic!! Julio overhauled our 10 year old rental townhouse and it was so beautiful I decided I want that for my home. ( Townhouse had 6 full price offers and sold in two weeks) I had all four levels and ceilings ( double coat white white :) and trim painted. We had 4 large ceiling fans replaced/ installed and they look and work great. We had all the exterior trim painted and repaired, including some rotted fascia boards, amazing work as the house is very tall! They installed beautiful hardwood in bedroom and replaced entire lower level with new special flooring suggested by Julio. WOWSA!
    - Ron S.
  • A
    RP RENOVATIONS INC,
    We had to remove walls and set up fans to be sure the water leak was dried out. Then they rebuilt the walls on both units because the one under us got wet. It was a nightmare for us but Julio is so very competent that he and his crew spent 5 days getting it back in order. I am sooooo grateful for this contractor's character and competency!!!!!!!! My tenant and the tenant below are very pleased with his crew and their work also.
    - Ron S.
  • A
    Servpro of Reston Herndon & Baltimore Inner Harbor
    We were about one week away from moving when our hot water heater went out and began flooding the basement. As soon as we realized what we had, we called ServPro Reston and they were able to respond within hours and were professional, polite, and efficient. They really went above and beyond the call of duty and I would highly recommend them to anyone, unreservedly. They were great.
    - Sheri D.
  • F
    Flood Doctor
    These guys are a joke. NEVER NEVER NEVER show up on time. They were 2 hours late on the initial meeting. That should have set off alarm bells but..oh wait, you are stuck in a bad spot with flooding so you stick it out. That is their total operating premise- you are in a desperate situation and they take advantage of it. They are run by young inexperienced people who fumble over themselves trying to make something happen. It was comedic! Oh, and if you try to call the main 24/7 line to talk with someone, NO ONE ANSWERS OR RETURNS MESSAGES! Haha. Another promise unfulfilled.
    - David S.
  • A
    ServiClean Inc
    We requested a visual examination of three walls below some leaky windows to determine if mold remediation was necessary. Alfredo, the inspector, did not find any fungal growth activity. He spent time explaining the role of moisture in mold growth, and gave us some excellent advice for keeping our windows and home as moisture-free as possible. Alfredo was a delight to work with -- extremely knowledgeable, honest, friendly, and professional. If we need any remediation work in the future, ServiClean will be the first company we will call.
    - Donna D.
  • A
    Water Damage Pro
    Our basement suffered severe water damage this past summer from the amount of rainfall we received. We encountered soaked carpeting, drywall damage, and mold growth. I called three highly rated companies and left messages with two of them. Water Damage Pro (Ray) was the only one that answered the phone on a weekend and scheduled a visit immediately for an estimate and service. One of the other companies called me back two days later, didn't even hear from the other until 4 days out. Water Damage Pro provided immediate emergency response, great service and followup. They removed the carpeting, drywall, treated for mold, and brought in huge drying machines to remove the dampness and prevent further mold growth. We later had them return to repair the drywall, paint, and fix some of the carpeting that they were able to save. I have unfortunately had to deal with 5 different companies this past year for various home repair, exterior painting, or maintenance and learned a lot about the integrity and honesty of the different companies. I wish I could give Water Damage Pro of Springfield 6 stars for its honesty, service, integrity, and responsiveness. They honored the quoted fee even with additional servicing. Hopefully we will never experience water damage to our home again, but I would not hesitate to call them if needed.
    - Kathy V.
  • A
    M&D Home Repairs & Remodeling LLC
    Edwin is a highly qualified craftsman, carpenter, drywaller and painter. He covered the entire area with plastic, no odor or dust went out to annoy the tenant. He worked diligently for 8 hours. His many skills enabled him to handle and repair the issues around the stained ceiling. The white ceiling looks great. I'm now seeing my home ceilings as dingy, dirty and old looking. We'll be back. Thanks M&D and thank you Edwin. Lynne and Ron Schreibman Dunn Loring VA
    - Ron S.
  • A
    Water Damage DMV
    I highly recommend Water Damage DMV. We had two rooms in the basement damaged from heavy rainfall. We called 2 other "5 star" companies and this one was the only one to respond within 48 hours (not good when water is draining into your basement with mold growth). Very reasonable cost which was commented on by our insurance company (unfortunately we do not have coverage for flooding but good to know about the cost) unlike a few other companies they were dealing with. This company was extremely professional, provided excellent follow up services, flexible, responsive to our concerns, and rechecked for mold growth. They even came back a second time with the air blowers to re-dry one of the rooms after a second heavy rainfall. We were able to save the carpeting and padding in one of the rooms due to their immediate response thank goodness. No additional add on costs after the initial estimate and we were able to contract out drywall and paint repair with them at a very reasonable cost. I would give them 6 stars if I could.
    - Kathy V.
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Water And Fire Damage Services in Vienna

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