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Pool And Spa Cleaning reviews in Vienna

  • A
    I had a noisy pool pump and motor failing and was concerned it would be a real issue going out when I was at work during the week. I contacted Finn's late on a Saturday afternoon leaving a message with the answering service. Sean returned my call within hours that day. I explained the problem and he told me he could stop by early next week. On early Monday morning Sean was at the house assessing the situation. I wanted the pump, motor, and filters system to be working like new. We made a fair cost projection and he said it may be a couple of days. On Tuesday morning the next day Finn's had crews at the house with all the new equipment and performed the work within 2 hours. I now have a properly working system that is quiet. Finn's has the professional knowledge and was not trying to over sell me on anything. Finn's just did what's right. I am totally impressed with the response and installation. I would recommend and use Finn's again in the future.
    - Timothy P.
  • A
    Excellent. After numerous pool service/repair providers attempting this repair and also providing pool maintenance services, Finn's has been a breath of fresh air. They are professional, knowledgeable, thorough, and extremely responsive. Escalation to the owner happens as needed and regularly, and communication has been very good.
    - Kevin T.
  • F
    When we started working with Crystal Blue Aquatics, they were exceptional. Unfortunately, the service became more and more careless and sloppy over the past two seasons. Last season it took a very long time for the pool to clean up, and on several occasions the water hose was left on and we found the pool overflowing a few times. The communication between the technician and us was inconsistent as well, as he did not report weekly on the work that had been done. I hired another pool company who just opened our pool this afternoon, and I was informed that the pool had not been properly winterized. The gas to the heater was not shut down, the heater, filter, and pipes were still full of water, and we have a few breaks in the equipment and in the underground pipe that leads the water away from the pool. Thank goodness it wasn't a terribly cold winter; otherwise, the damage could have been so much bigger. From my previous experience with Crystal Blue Aquatics, I know that they do great work and I hope that maybe this review can direct them into assessing what needs to be improved upon and remind their technicians what they need to pay closer attention to.
    - Heike T.
  • F
    It didn't go at all, sadly for us with a beautiful weekend upcoming! I had been working with Crystal Blue for all of my pool needs including new heater (2013), new filter system (2014) and new pool overhaul (2015) as well as weekly service contract until this year. They had always been responsive and mostly professional with a few miscommunication events here and there. Sadly this has all changed. I received an email from their new service manager this winter promising upgrades to service and the team with tales of a more professional organization...sorry, this just isn't true. I set up my pool opening in February for this week only to arrive home on the planned day with the cover still in place. A few emails to Crystal Blue solved the mystery with the answer of 'oops, we messed up', we'll do it tomorrow. Sadly tomorrow happened again with no pool opening. Today's message was 'we'll see if we can get to it next week'. Fat chance, you're fired now and forever, no chance I'll work with these guys again. Fool me once shame on you; fool me twice shame on me! I've moved on to a new pool guy that will hopefully tell me the truth!
    - Gary H.
  • C
    Perfect Pools
    The replastering took a long time to get done, but it was another company (I think this is standard for pool companies) so this was not Perfect Pools fault. They did try to charge extra saying the replastering company ended up finding more problems, but once we pushed back on that they backed off. The weekly maintenance was fine and always timely. The problem is they never answer their phone and do not reply to emails. So if you just need weekly maintenance and never need to communicate with them, they do a fine job. We just found out the pool has been leaking for 2 summers because they didn't epoxy around the skimmer when they put it in so we called them just to see if they are easier to communicate with this year and if they would pay for the fix, we were very amused to hear a recording that their phone doesn't work but if you leave a message they will get back to you!
    - Elizabeth P.
  • A
    Crystal Blue Aquatics built a fantastic pool in our backyard over the summer of 2015. Jason and his crew were a pleasure to work with. We talked to several other pool builders but ultimately decided that Crystal Blue Aquatics was the right choice for us. It was very important to us that whoever we chose to build our pool was responsive and Jason has always responded to texts, emails and phone calls mostly within an hour or so, you won't get that with other builders.
    Lots of choices on materials that are top notch included in the base price, no skimping on the quality at all. We upgraded to a paver patio around the pool that stays cool even in direct sunlight. We also upgraded from a standard white plaster to SGM Diamond Brite in a French Grey finish. Jason came to our house during the design process and sat with us in our kitchen with his computer and worked on custom designing our pool. He came up with some cool ideas that he incorporated into the design that we would never have gotten with another builder. Jason was on site with his guys every day and managed the project very well. He provided a project schedule that I thought would be impossible to meet however he ended up beating the schedule and had us swimming in our pool for a party we had planned before we ever signed the contract. Price of the pool was very competitive with other custom builders but he included all the extras at the base price. Looking forward to having Crystal Blue Aquatics service our pool going forward.
    - Kaab S.
  • A
    Dive In Pools
    Richard Lang at Dive In Pools has been my trusted pool professional for over 4 years.  
    He not only provides great service but is wonderful in answering my questions and concerns.  I am a do-it-myself pool owner, hence I do the weekly maintenance throughout the season.  But I trust Richard for my openings, closings, and winter pump downs.
    Richard has also replaced my pump and booster pump, repaired tile, completely replaced caulking around the pool deck, fixed leaks, helped me troubleshoot suspected leaks, and other projects I probably can't recall.  His tips are spot on and have allowed me to grow my pool acumen and feel confident in my ability to maintain my pool.  
    My pool is 30+ years old and I trust Richard completely to advise me on issues that arise.  He's the first to suggest partial or lower cost solutions that most other pool companies would jump to a full replacement mentality.  
    For pool owners that are very involved, Richard is happy to describe the work he's doing and let you observe as an owner and customer.  For pool owners that have no clue how to maintain a pool (i.e you just want to swim!), rest assured Richard will have your best interest in mind.  
    His rates are by far are the best and he'll beat the cookie cutter pool company quote any day. He's also very honest on what jobs he is able to perform and what is outside his scope.  
    If you value a relationship with your professional tradesmen and want to support small business owners, you'll enjoy the relationship you'll form with Richard.  He's a hard worker and wants to get things right.  I never hesitate to refer Richard to other acquaintances looking for a pool professional.  You'll be in good hands if you hire Richard for all your pool maintenance needs!
    - Henry K.
  • A
    Millennium Pool Service
    We had Finn and Cameron open our pool two weeks ago, and Ryan came to clean/service it today.  They're all very friendly, knowledgeable guys, more than willing to answer questions and give advice, and they work very hard.  Highly recommend.
    We're signed up for the season, so the cost reflects the full price of the service contract, which includes opening and closing the pool.
    - Pamela L.
  • A
    Perfect Pools
    Whether looking for a doctor, a Realtor or a new hair stylist, so many of us rely on referrals or recommendations from friends, family and people we know when deciding who to move forward with. A few years ago, my husband and I, purchased our dream home. The only thing missing from that dream was a pool in the back yard. We had a definite vision of what we wanted to create and wanted to work with a company that could not only help create the oasis we dreamed of but that also would help design the entire vision of the backyard.With almost any service you may be in search of, there are a ton of options out there! Perfect Pools came HIGHLY recommended from a family member. From out very 1st meeting, we knew that working with Gary and Adam was going to be a great decision. So much so that we cancelled our other two pool appointments with competing companies. Gary and Adam, and all the contractors were great to work with in building our pool. Our construction job was a bit more complex than most standard pool designs and Perfect Pools never complained. We added a natural rock (huge boulders) waterfall, a beach entrance and an extensive patio and sun deck. Being a Realtor and having the opportunity to see may different types of hardscape around the NoVA area, I wanted something special. Gary took the time to research area quarries and met us at a Maryland location to help pick out the Tennessee flagstone i so desperately had to have.There is no doubt that in any build there are bumps in the road, but no matter what obstacle we may have encountered, Perfect Pools were the utmost professionals and resolved our concerns, changes or our crazy expectation immediately and with ease. To this day, I still am in awe of the beautiful work that Perfect Pools did on our backyard. We constantly get compliments when people see our backyard (in person or in pictures) and even had a offer from someone to purchase our home for way above market value. We kindly declined. 
    According to my husband, we are never leaving!! Thanks again to Perfect Pool and Gary and Adam.If you are interested in building a pool, it is essential you give them a call, you will not be disappointed.
    - Jeff N.
  • A
    I was particularly impressed with the way I was treated as this was not a big order. Randy handled me as if my satisfaction was all that mattered.  Kudo's to him and kudo's for Leslie's for having such a positive, knowledgeable and proactive representation.  I would recommend him and Leslie's and as well, will consolidate all of my pool needs to his company going forward.
    - Jim P.
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Pool And Spa Cleaners in Vienna

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