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Pet Care & Health reviews in Vienna

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  • [Note: Angie's List displays reviews as a single paragraph. My reviews tend to be long, so for easier reading see the same review on Yelp for Hope Advanced Veterinary.] I was able to get our first appointment with Hope fairly quickly. You are taken to an exam room by a tech/aid within 10 minutes or so of the scheduled time who does all the initial exam procedures before Dr. Adkins comes in about 5 minutes later. We were never left alone in the room for more than 5 minutes or so for either of our two appointments. Scheduling and wait times are not a problem at all. All members of the staff from the front desk to techs/aids are friendly, helpful, courteous, show great patience in answering questions. I was impressed with Dr. Adkins at the first appointment. She was very thorough examining my 17-year old Persian cat, Babe. I wanted to see if a growth on his right eye, which had been there for years, could be removed. Babe's Vet said it was probably exasperating the discharge typically seen in Persian cats' eyes. Dr. Adkins said it could be drained, not removed, but would grow back within 1-2 weeks. She said this type of growth is seen in Persian cats, as long as it is not touching the cornea it would be OK. Although this was close to the cornea it was not touching. Dr. Adkins did surprise me, however, when she said his left eye had developed glaucoma and a melanoma, it would not be possible to test the melanoma to see if benign or malignant. That at some point it would be best to remove Babe's left eye to ensure the melanoma did not spread to other parts of his body, but for now, we needed to give him drops to reduce the pressure from glaucoma. We started with 3 different eye drop medications. The next morning I started the eye drops. The first med was tolerated, but the 2nd caused a painful reaction. Babe ran across the room whimpering then up to my bed where he stayed 6 hours, did not eat or drink the entire time, whimpering for quite a while. I had never heard him whimper before. Cats are good at hiding pain, Babe was obviously in a lot of pain from the drop. Later that day it looked like a gray film formed over his eye. I sent an email to Dr. Adkins within the first 3 hours when Babe wasn't improving. Not sure who I was having an email conversation with since they didn't sign, but I assumed if it was not Dr. Adkins the person I was communicating with was receiving responses from Dr. Adkins before replying. The first reply said the drop was stinging his eye but to keep giving it to him. I said I was not comfortable with that because I did not want to watch him go through that again. It was agreed that I would continue to give Babe just one of the drops twice a day and then see how he was doing on the next visit. That we would try a gradual approach. At the next visit the pressure in his eye had dropped from 38 to 32, which I thought was a good start. The conversation with Dr. Adkins, however, was disconcerting. I was told that Babe was now blind in his left eye, that it was my fault for only giving him the drops 2X rather than 3X per day. I reminded her I had sent her an email. She didn't seem to remember any of the email conversations about Babe whimpering, the pain he experienced, and agreeing to one med 2X a day. I told her Babe had extreme discomfort for 6 hours, did not eat or drink anything during that time, and it appeared a gray film formed over his eye. Dr. Adkins said this sounded like an allergic reaction. She said the pupil constricting to a very narrow slit indicated that the pressure was reduced. But she continued to say it was my fault Babe was now blind in his left eye and that we should remove that eye. I scheduled the surgery, I was very nervous and upset, but also confused by Dr. Adkins reaction. I agreed to a blood test that day, I was told Babe has a heart murmur (which he has had for years) so I needed to schedule a thorough heart evaluation with the cardiologist one floor down, which I did. I reminded Dr. Adkins that we had been told for some years now that Babe should not be anesthetized due to his liver condition. She just stared at me like this was the first time she was hearing it. When I made the first appointment I had sent an email stating this, I was told that would be taken into consideration during his appointment to see what could be done without anesthesia. The estimate I received for the surgery only said they would monitor anesthesia. I was told not to feed him after 10pm the night before the surgery, that he would have to wear a cone for 2 weeks and that I should not touch his left eye during that time. I was also told that in some procedures after removing one eye the cat will be blind in the other eye. She said this only happens rarely and insisted that this is not the case with the procedure she uses. This just made me more uncomfortable as she had repeated this 2 or 3 times. After we were home, and over several days, Babe did not appear to be blind in his left eye. If the right side of his face was turned away from me and I approached his left eye, he would close his left eye. I tried this numerous times to be sure the right eye did not see me approaching. It was later confirmed when I got a second opinion that he was not blind in that eye. I just was not comfortable and had lost confidence in Dr. Adkins so I canceled the surgery with Hope, canceled the cardiologist appointment, and made an appointment for a second opinion at Vet Vision. Babe still needed to have his left eye removed, but the difference in procedures described to me and care both before and after were worlds apart. I also had complete confidence in the Ophthalmologist at Vet Vision. So very glad I followed my instincts and got the second opinion. All the reasons why are in my review for Vet Vision on and Yelp.
    - Fran D.
  • Working with Anne was great. We had her for several sessions over the course of the summer to help train a high energy 3 year old dog. She gave us lots of great things to work with, she was also extremely flexible and responsive when scheduling our appointments.
    - Eileen F.
  • This place partners with a company that sells the ‘help em up harness’ for dogs with disabilities. It was recommended by my vet. I needed one right away. I called to see if I could come in and purchase one and was told I needed to talk to the rehab department. I was cut off so I called back. When I called back I was told I needed to see a vet in order to buy the harness. There is no requirement to have a prescription for this device and it can be ordered online. I can pay the overnight shipping of $40 from the company and wait 24 hours or the vet office fee and get it today. Boy these people really care for animals.
    - Nancy M.
  • After reading the great reviews of the Pooch Pad, I decided to call for more information and to set up an appointment. I called twice over two days, both times getting an answering machine saying 'leave a message'. I left messages, and even left my cell # so that Julie could text me a convenient time to talk. I received no response at all. Leaving one's companion animal with a caretaker is a *big *deal. If someone can't even bother to return a phone call - even to leave a message saying 'sorry booked for the summer season', then this is NOT a facility where I would want to leave my dogs. Very disappointed, especially after reading the reviews (none current)
    - Jehanne A.
  • I have bringing my cats to Oakton-Vienna Vet Hospital for several years. It is easy to get appointment, staff is very professional, and office / facilities are clean. Prescription refills are quick and easy. My cats seem to like vets and staff.
    - Coleen or Cary M.
  • We've used A Dog's Day Out in Merrifield multiple times. My dog used to not really enjoy it, because she is used to getting significant sleep during the day at home, and being in a room with dozens of other dogs all day long is clearly endless stimulation. However, on our most recent visit, she was eager to go in, so go figure! The manager, John, is extremely friendly and helpful. During her March stay, which coincided with the big windstorm that knocked out power both to our house and to ADDO, John took our dog home with him to stay overnight, since it was clearly going to be cold at the ADDO facility without power. That is the kind of attentive service I appreciate! One note, however: if you are anywhere in the house-training process, ADDO and its ilk are a bad idea, because the dogs are not just encouraged, but required, to do their business in the big room, rather than outside on a walk. This cause us problems early in her training process, but is no longer a problem.
    - Howard F.
  • The dogs play freely in an open space inside the facility, divided into three groups by size. Our dog always comes home exhausted (presumably from having been active all day long, when she would normally be doing a lot of napping), which we take as a good thing. The biggest upside to ADDO is that you need no reservation, you can just turn up. If you are delayed on returning to pick up your dog, they just stay there until you're ready (though obviously you pay more). The biggest downsides are: (1) Our pup has twice come home sick, once with a goopy eye infection, once with kennel cough, even though she has been vaccinated with bortadella; and (2) because the dogs just use the bathroom whenever they need to in the same place they are running around and playing in all day, we've found our dog regressing a bit on potty control/signaling after returning home (peeing on the floor after not doing so for months).
    - Howard F.
  • Sondi is great. Professional and clearly cares a lot about cats. She had good suggestions for while we were gone (e.g., make sure friends and family had her contact information, leave clothes out that smelled like me for cats). We got a detailed note each day on what had transpired. She even left amazing treats for us when we returned. I've used other services in the past that were ok. But we felt completely comfortable that Sondi would take care of our 'kids' just as well as we would have.
    - Ann S.
  • Melissa Brooker came to my house twice a week and spent about 15 minutes visiting with me and my cat Sasha. She was so nice and helpful. She always had cat nip treats for Sasha and petted her, and we'd chat for a few minutes. Then she'd go upstairs and change the litter - always leaving the bathroom clean and tidy. We communicated by text about when she'd come and she'd let me know her approximate arrival time and when she was at my house. Sasha would come running into the room when Melissa arrived - knowing that a good friend was visiting - and meow a welcome. Our last visit was yesterday (I've been cleared to lift more weight) and we are going to miss our visits with Melissa. She made a huge impact on my recovery by taking care of my kitty's basic needs. I can't express enough how much I appreciate it.
    - Sheri F.
  • This is the third time we've left our dog at A Dogs Day Out. It is no frills, but the dogs get to play freely all day (albeit indoors) and you need no reservation, you can just drop off and pick up at will during their open hours. $40 per day.
    - Howard F.
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Pet Care Providers in Vienna

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