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Eyeglass Repair reviews in Vienna

  • C
    The vision exam went very well. The equipment was clean and very new. However at the time of getting the glasses, the lens on one side had huge cracks in it. These were large cracks coming almost half way across the lens. These were a simple pair of corrective lenses. They wanted us to return when they have it corrected but we opted to purchase the frames. We took the frames to Costco with the prescription and ordered lenses with the same features. Just the simple lenses were $275.00 at Dr.  Finley's Family Eyecare, but they were only $97.98 in Costco, (including the fee we paid for bringing our own frame).

    So if you do not have vision insurance, it may pay to shop around. Also since we did not have vision insurance the lenses were cut in their own lab onsite.
    - Laleh & Robert A.
  • A
    Excellent company.  This was my 2nd order with them. They have an enormous amount of frames to choose in all price ranges.  They took as much time as I needed to help with my frame selections.  I have had friends compliment my eye wear that have started to go there for theirs. When my glasses were ready for pick up they adjusted them to my face until they were perfect.
    - laura b.
  • A

    It was great dealing with this company.  They have an enormous amount of samples displayed to try on.  Spent the time that I needed to be able to be assured I picked out the right frames for me. So I bought my next pair from them. 

    When my frames came in they spent time adjusting them for a perfect fit.

    I have referred them to friends who were extremely happy with the service, quality of lenses and frames. 

    I am so pleased to have found them.


    - laura b.
  • A
    The costs were reasonable and the work guaranteed for 3 months. I would use this service again. My only difficulty was in locating the shop. It is on a second floor and not easy to access. If the business was better marked, I'd give them an A+.
    - Susan H.
  • A
    Everything we get there is been good. One time my doctor gave me the wrong prescription wherein Costco made the glasses and they found it was a wrong prescription so they made them over without charging me extra. I always had good luck with them and we also get a lot of our food there. I didn't have to wait longer. They are always good and nice so there's no problem.
    - Robert K.
  • F
    The experience was a disaster. Overall it was unsatisfactory. The facility is very nice. Their advertising is misleading and their customer service is unsatisfactory. The quality of their product is very poor. I used them twice. Each time the prescription was incorrect and I literally could not see out of them. Even the corrected product was so poor that I had to get a refund. I could not use them. It was horrifying. In fact one time they filled the prescription wrong. I require two pair of glasses, on for reading and one for walking, and they filled them both incorrectly. What they advertise is different from what you receive.
    - Cathryn F.
  • A
    It was very pleasant service. It's a father and son operation. They seem very confident. Their selection of glasses isn't as wide as a chain, but they have a sufficient selection. They have on-site, prompt service. They have an optician technician along with themselves.
    - ROBERT O.
  • A
    The work was done professionally and in the time promised. I would use this service again.
    - David L.
  • F
    They appear to be understaffed; had to wait both times.  Should have checked ratings before I went.
    - Wilfred B.
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Eyeglasses Stores in Vienna

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