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Find Top-Rated Vienna Home Security Companies

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Home Security System reviews in Vienna

  • F
    No problems until I contacted them at the end of my contract to discuss the numerous offers I have received for much cheaper home security options. I told them I have family members who have been raving about one particular provider with a rate that is a third of ADT's. I asked them what they can do about my monthly rate if they want me to stay. I followed all their website instructions and sent two polite portal emails. The ignored both. Finally, I went on chat and the poor customer service rep could not say anything about the ignored emails. All they could say was that I need to call some specialty group. No reasoning for ignoring my emails. No explanation for why I need to do all this extra nonsense when I have followed their own instructions. I've paid them on time every month for 2 years. This is unacceptable.
    - Joshua M.
  • A
    Went well. You have the system mailed to you then can call for support setting it up. It was like **** getting it set up (you self install the sensors on windows and doors, this was a horrible experience for me). The rep was very helpful. After setting it up I called the company and someone helped 'name' each sensor (we were on the phone for 8 hours doing this). The guy was very helpful and patient, even when I started crying over the phone. BUT still I would probably do it again. A great company. It's up to each person if they want someone to install a different company's equipment or if they want to set up each frontpoint sensor themselves. I'm over 60 years old and it was stressful for me. ps I got a special deal for the equipment through Angie's list btw.
    - Janet G.
  • A
    With the $100 girft card, they entire system was less than $100 for many motion detectors, and window alarms. The monitoring is more than other companies, but when you factor in the cost of the equipment, it was cheaper. They are the best customer service people I have ever used. They are quick to respond, the system is so easy to use. You can arm using an app if you forgot to arm before you left. Have key chain you can use as well to arm or disarm. Would highly recommend this company.
    - Melissa V.
  • A
    The installation is guided via phone(homeowner actually installs the devices). Took longer than anticiapted but went well and the person on the phone was patient with us as we made decisions and went through the installation.
    - Todd P.
  • A
    Everything was great. Customer support through the research and purchase phases was great, and they helped me customize the product I was buying to get exactly the sensors I needed for the price I had paid (even though that meant making a couple of adjustments). Then the package came and was super easy to set up. Everything was up and running the same day. I did have a slight issue with a garage door sensor (false alarms), but they had a new one at my door the very next day. I've now had the system for over 2 years and I'm still thrilled with it. The app and web interfaces are fantastic, I have great visibility into the activity (motion sensors/door sensors), and we feel much more secure knowing it's monitored 24/7. Would recommend Frontpoint without reservation.
    - Robert S.
  • A
    Frontpoint was very responsive with installation and purchase. I initially called them directly and purchased a custom package suited for what I needed. Afterwards I check Angie's List and found a package for much less and the sales person I spoke with worked with the package and substituted with items with the original order. There was only an additional item that wasn't covered and I paid for it. He was able to find my house online to view pictures and went room by room providing the necessary equipment. I installed the alarm myself which was simple and they have a number for technical issues. I had an issue with a sensor and was easily remedied through the technian. I also had an issue a few weeks later with a basement sensor not receiving to main panel. I called technical service twice and second time they reviewed the issue and sent me a long range door sensor free with the return of the original sensor. So far very happy with their service.
    - Lauren M.
  • D
    I did receive a quote. For due diligence, I told the representative that I was going to check with other companies. I contacted Frontpoint based on the reviews that the company was low pressure sales. Don't believe it. After I have contacted the company I recieved multiple calls from unknown numbers (which may or may not be unrelated), calls and emails from the company. I felt like I was being hounded. Due to this, they most likely lost a potential customer.
    - Sherry G.
  • A
    The customer service was excellent and were very responsive for the needs. The customer service was excellent and were very responsive for the needs. I had to get replacement sensor magnets as windows had thin frames and the customer service was able to substitute a magnet with small form factor. Only reason for B on cost is that for $34.95/month could have included at least security status verification ( locked or not) through web or phone app. The security status as well as remote lock/unlock is available only for $44.95/month
    - Venkatesh R.
  • A
    I received my package in a few days. Once I received it, it took me a couple of hours to get it installed. The reason for the delay was due to my efforts to ensure my house was adequately covered by the motion detectors. I had a few obstacles that I had to deal with. The motion detectors have a test mode that allow you to test the coverage. Once I was set up, I called Frontpoint to test and activate the system.
    - Ronald L.
  • A
    I was walked through the kit over the phone and we did a virtual walk-through, installing pieces as we went along. Everything was tested and in working order. Any questions or issues I had down the line were dealt with promptly and professionally. Easy to work with, respond promptly, a representative is available 24/7. Would definitely recommend this company!
    - Irina B.
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Home Security Companies in Vienna

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