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Chimney & Fireplace reviews in Vienna

  • A
    Bromwell's The Fireplace People
    We couldn't be happier! Our experience with Bromwell's has been wonderful from the first visit to their showroom to the final install. We initially visited another company who didn't appear to be very attentive so, we decided to check out Bromwell's and are so pleased we did. Absolutely perfect customer service - they answered all our questions, have a great work ethic, were patient, very responsive, on time, and really cared about getting it right. We are very impressed and are so happy with our fireplace insert. No wonder they've been in business since 1873 - thank you to Brian and the team - A++++!
    - stephen c.
  • A
    Mottern Masonry Design
    Always prompt & on-time. They replaced/enlarged a patio and also created a walkway from the front to the back yards (all in stamped concrete). They also repaired our hearth and re-grouted the front stoop. We're very happy with their work and will use them to replace our driveway when that job is needed.
    - Russell M.
  • A
    American Professional Chimney & Masonry
    Work was performed by the second crew (first one was not able to do the work). The work was done in a professional manner, without roof damage, and looks to be an excellent job. Would recommend this company to others and would use them again.
    - Robert L.
  • D
    Chimney.com
    Nothing about this company went well. They charged $75 for an estimate which I paid. The estimator was on time but was constantly interrupted by cell calls regarding problems with other jobs. The inspector damaged the chimney crown by poking large holes in the cement leaving the crown exposed to water intrusion and damage to my upstairs ceilings. He was also unable to provide an final estimate for the chimney rebuild; said his boss must do this. The company eventually provided an email estimate which was much higher than the other two estimates I obtained from other companies without paying an upfront inspection charge. I requested a refund of the inspection fee due to the above problems but they refused. Needless to say I did not have any confidence in this company doing the job. They indicated that they were swamped with business this time of year. Go figure.
    - Robert L.
  • F
    Top Hat Chimney Services LLC
    Technicians came to our house and inspected our chimney. They provided us with an estimate to clean our chimney, repair our flue, and repair the liner. We approved the work and had an appointment set up. We confirmed the appointment. On the day they were supposed to arrive, they did not show. We called and they said that they had "taken the appointment off their books." They said the technicians who came to our house no longer work for the company. They didn't tell us that they had canceled the appointment, nor did they make arrangements for someone else to do the work. Without any confidence that they had properly inspected or accurately assessed what needed to be done, we decided not to use Top Hat at all.
    - Herbert C.
  • A
    F. Stone Design Company LLC
    Fernando was very responsive and flexible, giving me a competitive quote for the work. I had a badly cracking chimeny crown, the brick was also stained and joints that were in need of repair. He did a thorough job, explained that it would take two days and covered the chimeny with a tarp when the forecast called for rain. They are quite busy so I had to wait a few weeks to get the work scheduled. Overall quality of work was good and he communicated via text throughout. I would hire him again.
    - Hang P.
  • D
    Mulch And Stone L.L.C.
    I used this supplier this time based on my previous experience with ordering quality firewood from them. However this purchase was very different. The rating reflects both the overall low quality of the firewood delivered on Oct 3 and the lack of response to the concerns I raised with the owner. I called the company the day following delivery to express my disappointment and was asked to send an email to the owner Jeff with photos and my concerns. I emailed the owner on Oct 5 noting the overall low quality of the wood delivered and raised 2 major concerns. First was the size of about 30 to 40 % of the logs will require me to rent a splitter to render them usable. Second, to test the woods quality, I hand split several logs and found the wood to be quite wet inside. As of this writing, I have received no reply to my email from the owner which leads me to question their commitment to customer service. I will not use this company again.
    - Dennis T.
  • F
    SweepMasters Professional Chimney Services LLC
    I asked for a quote and they did not provide one. Other did so not sure why they were unwilling to do so. Completely not helpful and a waste of time. Angies List should do a better job about actually making these companies provide a quote when they go through the trouble of maintaining a system to request them. Not happy.
    - William H.
  • A
    Chimney Inspectors, LLC
    Estimate was obtained very quickly after my request. The price was fair and reasonable, and the work was completed professionally and quickly. All round positive experience, and I will definitely call them again if I have any fireplace issues. Thanks!
    - donald b.
  • A
    Bethesda Chimney
    Very fast response to my request for a quote. Came out the cheapest from 4 requests sent out. Bryan gave me few possible dates/times ranges they can do the work at. They arrived on time and performed the work quickly and as far as i can tell very well too. Bryan gave me some recommendations for further needed maintenance as well. Overall I appreciate reasonable price, fast communication and quality of their work.
    - Ivan K.
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Chimney And Fireplace Contractors in Vienna

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