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Banking reviews in Vienna

  • F
    NAVY FEDERAL CREDIT UNION
    We checked NFCU web site for mortgage rates and read the detail terms and conditions, so we decided to use them for my son's first mortgage application. Web site did NOT indicate rate based on downpayment.  We got pre-approval, rates were provided, knowing that we will be putting 20% down.  We got a contract for a condo.  We submitted ratified contract to get the loan processed.  1st shock was that the rates on web site are for people with 30% downpayment, so our rate went up; the 2nd shock was that we have to pay 0.75% to 1.5% more points for the loan (in addition to the origination and discount points), depending on the condo questionnaire they need from the condo association! You think with the honor of being a Navy Credit Union, they wouldn't to such tactics to get you to apply for loan. I am going somewhere else! I am very disturbed by such loan practice. I would not advise anyone to apply thru NFCU.  I am in the process of using them to sell one of my properties, I am going to cancel it! I don't trust them!
    - James Y.
  • F
    TD Bank
    Recently moving to VA, a colleague at work suggested TD after asking about banking services in the area.  Well, what a mistake that was.  After a mix up with ADP payroll with my change of address, and a stop payment on a payroll check by mistake, TD immediately froze ALL the money in my account(not just the check in question).  They explained to me that it is standard policy while they "investigate" what happened.  They assured me that it would not take more than 7 days.  Well, 2 weeks later, after 2 additional $5000.00+ deposits(which were frozen as well), they were still bouncing my bill pay to creditor's and mortgages.  After several attempts to resolve this over the phone and it person, they finally, after a personal visit to the branch manager, lifted the freeze.  I have to add that the telephone customer service reps that I spoke with were NOT helpful.  They were rude, unprofessional and VERY unsympathetic.  I had planned to use them for my business accounts, investment accounts but NO WAY.  They get the minimum amount every month to cover my bills since I pay my bills online and that's it!!  It was 2 weeks of pure stress and after several emails to the branch manager to recover my fees, no response.  I would take your money and go elsewhere.  Don't trust it with this bank!!!
    - Wade B.
  • A
    USAA Bank
    They have the most amazing customer service in the banking industry.  When you call them, you get a human being.  They really focus on service members and they are really great about remote checking and dealing with things.  We don’t pay anything on our check-in, savings, or our credit cards, which is nice.  We just pay for our car insurance and house insurance.
    - Paula T.
  • A
    Wells Fargo
    I needed the notary service in conjunction for documents related to a home equity transaction and it was very easy. I have used this bank for years. The branch I use has been pretty solid and well-performing for a number of years. The notary services were free and the experience was outstanding; I had no difficulties whatsoever. It was very smooth, quick and professional. They did a very good job.
    - Alan M.
  • A
    APPLE FEDERAL CREDIT UNION
    unknown
    - maninder j.
  • A
    Suntrust Bank
    I chose them because they have incredible service.
    - David S.
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Banks in Vienna

Companies below are listed in alphabetical order.

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