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Auto Shop reviews in Vienna

  • F
    Mercedes-Benz Of Tysons Corner
    This was the second horrendous experience for awful service on a 2015 Mercedes S550 in the past four months from this dealership! A clear pattern of incompetency at all levels of management and service! Surely quite Shameful for such a fine quality car! We complained to the dealership GM and to Mercedes Corporate offices in Feb 2019 first of another terrible experience. That experience included such preposterous claims by Mercedes service personnel that if you wanted a GPS updated on a 2015 Mercedes S550 the owner needed to buy that part themselves and have it fixed elsewhere. Altho a part that came with the car Mercedes attempts to disavow any further responsibility for that service! Really? How many other parts could thus fall in the same category? Dumb, Dumb, Dumb!!!! Then we are now in a TWELVE (12) DAY DELAY waiting for service with agents not even returning calls!. Rude and extremely arrogant, impertinent and just plain unhelpful agents seem pervasive at Mercedes-Benz of Tysons Corner in our experience!!!! The incompetent technicians that seemed clueless were maybe the worst! The so called service "Advisor" even had the audacity to blame that poor service on a lack of personnel! Is that a customer's responsibility now to be sure a qualified technician is available? Really??? A really TERRIBLE service experience on TWO occasions in just four months so clearly a pattern of extraordinary poor service, waste of a customer's time, absurdly high costs and quite a disgrace to Mercedes craftsmen and to that company which claims "The Best or Nothing!"!!!!! If service at Tysons Mercedes is an example anyone considering a Mercedes from this dealership should choose for their own sanity ... NOTHING!!!!
    - James R.
  • F
    Chahel Automotive
    Services were performed as requested. However, in the process the shop damaged the body of the car, making a dent and a scratch on the left rear side of the car. As they claimed it has not happened in the shop, I asked them to review the camera footage, but they refused.
    - Ovidiu L.
  • A
    County Transmissions Inc.
    County Transmission is the only shop that I will go to when I have transmission problems. Another shop had replaced the transmission in my Acura TL, but I was still having problems with the transmission, and they would not take any further actions. I brought my TL to Hampton, who did a thorough inspection, and showed me why I was still having problems - the other shop only did a "partial" replacement. Hampton was able to complete the job in only 3 days, and my TL was running as good as new. I was also able to obtain a 3 year warranty on the transmission, which closed the deal when I was ready to sell the TL. Last month, when my Cadillac Deville started shifting rough, I brought it to Hampton, and within one day he diagnosed the problem, repaired the problem, and my Caddy is running smooth again! I cannot recommend County Transmission highly enough! I trust them completely with my vehicles!
    - Joseph O.
  • A
    AutoScandia Automotive Services
    AutoScandia's Saab experts were very thorough and competent in their attention every aspect of the work that needed to be done. They demonstrated initiative and responsibility. Billings are fair and all charges are explained in detail.
    - ALBERT N.
  • A
    The end result was beyond expectations. The paint-job I was trying to match was multi-layered, a very expensive process. EPC came up with a solution that kept my job in line with normal prices, and I was delighted with the result. However, I do think they underestimated the time it would take.
    - Mary Jane M.
  • A
    Fairfax Auto Repair
    From start to finish, my car was well cared for. The customer service was excellent and the information provided was straight forward. They not only handled the repair but also gave my car a complete review in order to address any other issues at the same time. I will definitely go back again for future service requirements.
    - Michael R.
  • A
    Herndon Reston Transmission was great to work with and very professional from the first time I met Randy until the repairs on my vehicle were completed. He test drove my car, confirmed that a replacement rear differential was required, located a used differential with low mileage (40K), provided a 6-month, 6000-mile warranty that includes parts and labor, and completed the work in one day. I will definitely be a repeat customer and highly recommend Herndon Reston Transmission for any type of vehicle repair.
    - Brad C.
  • A
    Geoff and his staff are above and beyond the best in the business! I received an estimate from the Mercedes dealership in Tyson's Corner, VA that was outrageous!! Geoff towed my car from Tyson's Corner to his shop in Vienna FOR FREE! His estimate was almost HALF of the dealership's estimate. Geoff updated me many times of the repair progress and worked with my insurance company. Ray's Auto Body, INC is VERY professional - I have recommended them to many people. Thank you Geoff and your staff!!!!
    - chris s.
  • A
    Fairfax Auto Repair
    Recently I took my car to have its periodic maintenance at the dealer. I was told that my car had a major rack & pinion problem that required a costly repair. I decided to get a second opinion. After the owner of Fairfax Auto Repair checked my car for the major problem, he took the time to show me the underside of my car and explain that there was no rack & pinion leak. My experience at Fairfax Auto Repair gained my trust and business. Everyone was professional and attentive. I would recommend this business to others.
    - Mary Ann A.
  • A
    Auto Body Of Vienna
    Our car was 5 months old when it was hit at a stoplight. We were distressed needless to say - but Auto Body of Vienna made everthing right again. They do superb work! They also rebuilt the front end of another car for us 28 years ago - and did a superb job then too! This shop has a history of excellence thats hard to find in todays world.
    - Kenneth F.
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Auto Shops in Vienna

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