I wanted a sprinkler system for my grass and beds
Because spring is a busy season for sprinkler systems, we were not able to get an installation date until May. It had rained continuously for quite a while before our date, but on the day, it was not raining. When the crew arrived (I was not home) the person in charge suggested that we didn't want to have it don't that day because there would be significant damage to the yard because of the saturated ground, So my husband agreed to postpone it. When I called to reschedule, the person I spoke to said "I understand you didn't want to have it done on the original date because of the wet ground." I said no, that their person had told my husband.... He seemed quite surprised. I was very disappointed that rather than pushing all jobs down a a day, they scheduled us at their next opening, which was at least good 2 weeks after the initial date. On that date they arrived early and finished very, very quickly. One of the men gave us a primer on how to use the system. We then set up an appointment for a walk-through a couple of weeks later after we had had time to see how things went. On that date we received some written information, and walk around to explain the needs of the different zones, and detailed information on how the system worked. it was very thorough. Shortly thereafter I was surprised to get an email saying that it was our job to arrange for the final county inspection to approve the system. This makes sense, I suppose, since we would have to be here to let them see the water connections inside the house. The inspector had one issue with the job, which, I believe turned out to be incorrect. Everything is fine. The system works fine, my yard looks great, and I love that I am no longer hauling hoses all over the place and making 100 trips outside to turn water on and off. Contacting this company is slightly annoying as it seems like you always have to leave a message and wait for a call back.
Service Provider Response
Thank you for your honest and thorough review. We are thrilled that you've given us great grades on quality, price, punctuality, and professionalism. Thank you for your candor on call-back time. We are striving to move that to an A. Thanks!
