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Transportation reviews in Union Hall

  • A

    Bottom Line:  Jay and Wayne did an outstanding quality job installing the cover which clearly has many details and custom refinements required for proper installation. They took extra care to accommodate my requests to protect my newly installed boat lift beds, cradles and guideposts.  They also repositioned their work boat and readjusted the cradles to enable me to slip my boat during a bad weather interruption that came in the middle of the job.  Start to finish the job took about 3.5 days (not counting weather stoppage). 

    However, about half a day was unexpectedly required to correct a failing boat lift motor gear previously installed by a different dock solutions contractor, and a premature failure of that previous contractor?s ?galvanized airline cable?.  I was very fortunate to have Jay and Wayne performing my automatic cover installation because they conscientiously informed me of the gearbox failure ? a failure which if not corrected would certainly have led to either a lift motor freeze-up or catastrophic release with the potential of crushing and significant injury and damage.  Many contractors would have ignored the problem and simply finished their job.  It is a clear and significant testament to Jay?s integrity and ethics.  Jay interrupted his tight installation schedule and performed a first class emergency installations of a replacement lift motor and gear, (and properly measured lift cradle cable).  And just for the record, Jay and Wayne performed this emergency service, (emergency because it needed to be done immediately), at substantially lower cost than the previous original installer.  In comparison, the original dock solutions installer has refused to acknowledge a warranty claim, has attempted to establish an inaccurate subcontractor status, made requests for irrelevant insurance documents and Marine Contractor licenses and generally conducted himself in a  palaverous manner demonstrating an intent to escape responsibility (contact me if you wish to know the name of the other original contractor who installed the failed components). 

    Now on to the remainder of the review.  I rated responsiveness a bit lower because I did need to spend a bit too much time ?before the install started? trying to get responses and communication with Jay.  At times I had to call, then text, then email, then do it again.  Eventually, all my attempts were answered, but it was a bit of a time waster on my end.  It appears to me Jay handles all the administrative functions of the business, so in retrospect, a bit of non-responsiveness before the job starts, was a small inconvenience for a super high quality product.  In addition, after the install started and Jay was focused on my install job, he was extremely responsive to any call, text or email I sent.

    I rated price a ?B? because this is a custom product which commands a high price  -- however that price is commensurate to the quality of materiel and installation.  In other words it is an expensive product.  However, in my opinion the value the cover adds to the dock makes the investment worth the price, especially if you moor a boat of any value, are considering the additional value of your dock when contemplating a sale, or have a boat operator who has difficulty removing and installing a boat snap down tarp cover after use.  If Angie?s List offered a ?VALUE? rating, I would rate value at ?A?, highest, because this product is fantastic and clearly top of the line for performing its purpose.  

    Summary:  I can easily recommend Jay of Automatic Boat Covers of Virginia to Smith Mountain Lake Customers.  Jay impressed me as a person with integrity and a high degree of business ethics.  Both Jay and Wayne were a pleasure to have at the slip.  We chatted occasionally and they were professional, friendly, reasonable and accommodating to my interests as the slip and boat owner.   When they departed my slip, everything was clean and operating as Jay had promised ? and in most respects, exceeded my expectations.  



    - Joseph M.
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Transportation Services in Union Hall

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