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Auto Service reviews in Troy

  • F
    $1800+ later they passed the car. I took my Mercedes in for an inspection, it failed, said it needed a new engine mount and a front axle . They wanted to do the work. I took it to my mechanic in Richmond. Nothing was wrong with the car. I contacted the va state police. The state trooper met me at Macs , and determined that the car should have passed, the engine mount and axle are just fine. These people are either incompetent or cheaters. They make a very bad name for the profession. Beware .
    - Erica B.
  • C
    There were no issues with the oil change. They called me later that day to indicate that the car failed inspection due to a burned out headlight and rear side marker. The cost for the replacement of the light bulbs would be $60 which was $20 for the bulbs and $40 for the labor. $40 labor for installation seemed excessive so I had them reject the car and I decided to replace the bulbs myself. I was also informed that I needed a new battery which would be an additional $200 for the battery and labor. I elected not to have them perform this work as well, since I never asked them to check my battery. When I got home I verified which bulbs were burned out and noticed that the license plate bulb, which was not noted on the inspection report, was also burned out. I went to the local auto parts store and bought the bulbs. While I was there I inquired about the battery and they indicated that the price that Mac's would charge me for the battery was fair but they could check the battery for free and if I needed one that they would install it for free. I installed the bulbs that evening and called back the next day to see if I could drop in and have the inspection redone while I waited. I was told that I would have to wait in line with all the other customers and it might not be done until the end of the day. Therefore, I waited another week and my wife and I drove out to drop off the car. At this time they told us that they would inspect the car while we waited. If we had been told that when we called the previous week it would have saved us having to drive two cars to the shop and saved us some of our valuable time.
    - Debra and Andrew B.
  • A
    HEVENER'S TIRE AND AUTO SERVICE were very good. They were efficient when taking to vehicle in. The tow company they used to tow my car was take care of so quickly that I overlooked how unreasonably expensive it was. They involved me and called me when they found the other problems. I felt like I had a say in what to do and was very well-informed.
    - Michael W.
  • A
    - Frances S.
  • B
    It's hard to find a parking spot.
    - Robert P.
  • D
    The gentlemen in the parts department was very rude. 2 tries to get the right part.
    - Glenn G.
  • A
    Great guys, knowledgable , friendly. A little pricey, but you get what you pay for.
    - Glenn G.
  • A
    Everything went very well
    - Kirsten N.
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Auto Services in Troy

Companies below are listed in alphabetical order.

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