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Hvac Repair reviews in Troutville

  • A
    Called because heat pump was not cooling like it should���, come to find out all it needed was a good cleaning. Other companies told me I need a new system; but this company said my system was real good and all it needs was a good cleaning. He showed me how to clean the unit outside and inside, after that the system works like new again. He checked the Freon and other things nothing was wrong with it but dirty. Call this company they will not rip you off like others
    - Staci B.
  • A
    Johnston Cooling & Heating
    The inspection went very well. The technician called to inquire if he could come early and I agreed that would work for me. The technician was very professional and courteous. He found that our system was in good shape and not in need of any repair. We plan on scheduling them to come in the fall to inspect the system before old man winter comes calling. I also noted on their website that they provide duct cleaning services and we plan to schedule Johnston Heating and Cooling to perform that service for us as well.
    - Allison H.
  • C
    W C Butler Heating & Air
    They were unable to repair existing furnace after a week of calls. So I ordered a new furnace. The young men were proud of how quickly it was installed and It failed within one week. It was then re-installed by two competent mature men. It is running OK now but the area was left looking messy and the installation appeared sloppy.. Would I hire again? Maybe yes; maybe no. Technician Chris would be the only plus among the people I dealt with. Good man.
    - William R.
  • C
    Tilley's Heating & Cooling Services
    I called needing an estimate to enlarge the return on the main level of my house. Spoke to a gentleman who got my number, my address, and my name. All seemed done out of formality and I never received a phone call. Maybe it was lost, and maybe it was "lost"
    - Chase F.
  • A
    Tilley's Heating & Cooling Services
    It went very well from the moment I called Tilley's to the moment the technician left. The technician arrived at the house a few hours after I called.  Two other companies would not have been able to look at the unit for several days (one of them a week later). 
    Very professional and knew what he was doing.  I will definitely use Tilley's again in the future.
    - Debra and Bruce B.
  • B
    Woods Family Heating & Air Conditioning
    -The installation went well for the most part.  The workmen were ALL extremely nice.  They came on time at 8:30 AM and other than a very short lunch, they worked constantly until 5:30 PM.
    There were 3 things that annoyed me about the completed work.  
    While walking about the property with the last Woods' employee, I noticed several things, that in my opinion, should not have been overlooked.
    Firstly, where the pipes for the outside unit come into house through the foundation, the hole was left un-caulked.  The remaining Woods' employee caulked it when I pointed it out.
    Secondly, on the inside site of that same hole, small chunks of cement were left on the floor in back of the water softener and washer/dryer.  (Due to the hook-up of the water softener, I do not feel comfortable moving them out of there to clean up the mess.)
    Lastly, the new pad that the HUGE outdoor unit sits on, was not seated correctly on the dirt.  Level, yes.  However one corner just has mud packed under it,  After a few good rains, this will begin to wash away.
    -Today Woods came back to install 3 vents in my basement.  I had asked for the vents to have switches behind them that would cut off air-flow completely when turned "off."  (I wanted these "cut-offs" installed because in the summer, the basement is always cool.  Winter is why I wanted the vents there for the heat.)
    The switches installed do not cut off the air supply completely to the vents.  My complaint, and it's stupidity on my part, is that they didn't show me how these were working.  (Nor did they test them.  I know this because I had turned off the system.)
    -Overall I am satisfied with their work.
    When I have another job that needs to be done, I will call on Woods again.
    -Keith W. Barnhart
    - Keith W .
  • C
    Sierra Htg & A/C
    My husband called, and his wife answered and stated he was in bed. We Called Clayton, and Sierra called shortly later stating he was on vacation in Charlotte NC, He Lied to us!! Then he just showed up the next day. The work they did was unhook the SAME WIRE they unhooked the Summer before when it was blowing HOT AIR. I would not recommend at all!!!!
    - Vicky C.
  • A
    Woods Family Heating & Air Conditioning
    Service man was waiting in the driveway when I got there to meet him.  We have used Woods for almost ten years now.  They  replaced three older units for our house with new Trane systems.  They have always been punctual and described everything that would be done prior to any work.  Jeff is usually the one who comes and he is very friendly and conscious of keeping the work are clean when he comes in to do the inside maintenance.  I have no qualms with any work they do and highly recommend them.
    - Ruthie S.
  • A
    W C Butler Heating & Air
    This was the most Polite, Punctual, Clean, and very Experienced company that I have ever met. The job they took on was a three day job. We have a two story home. We had them install two high efficiency units. Both are A/C two-stage compressor heat pumps with variable speed air handlers and two new programmable thermostats.  Both units also received new larger unit pads with snow legs. Because of the difference in size lines between the old units and the new ones they installed new duct work and refrigerant lines for both floors. I had three companies I interviewed and H.C. Butler was the only one that I felt comfortable with and the only company that would help us achieve what we wanted in a new system.
    I cannot compliment this company enough. I based my first impression on the reviews they have received through Angie's List. Come to find out their reputation is phenomenal.  The moment their Sales Personnel came out I knew I wanted them to perform the work. I have been so very pleased. The units are remarkable and the guys really had a huge undertaking in our home to install these units. And they have been installed correctly! Something we all worry about dealing with a job this large and a pay out this huge. They needed to go through dry wall with these new lines so you know what that involved.  On the third day my home was vacuumed and everything was picked up. You would never know they were here and did all that they accomplished.
    As far as the price goes, I cannot comment. We wanted the top of the line units and feel they were fair in quoting. And after we saw what they accomplished and the efficiency in the units, we are very pleased.
    If you need any A/C work, I would highly recommend you call W.C. Butler. You will not be disappointed! 
    - Danny M.
  • F
    Service Experts Heating & Air Conditioning
    I'll never do business with them again. They came in and said that they had to replace something and we had somebody else come in and he said that there was not one thing wrong with it and we have never done business with them again. We had to pay them for coming out and giving us bad information and trying to cheat us. I would not recommend them.
    - Martha D.
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HVAC Contractors in Troutville

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